Posted on Jul 5, 2026
Guest UserI recently stayed at Thistle Hotel Port Dickson, and unfortunately, the overall experience was disappointing due to several service and management issues.
The first problem was the check-in process. It took almost 50 minutes to check in, which is far too long. Even worse, there was no air conditioning in the lobby, so guests had to stand in a hot and uncomfortable environment while waiting in the queue.
The room amenities were also inadequate. The bathroom only provided a 100ml bottle of shampoo and shower gel, which was not enough for guests who wanted to shower multiple times during their stay.
The most frustrating issue was the infinity pool. The hotel indicated that the pool was open, but when we arrived, there was only a notice saying the pool was closed because no lifeguard was on duty. When I called the front desk to ask when the lifeguard would return, I was told the pool had actually been closed for a long time due to maintenance. This explanation was very confusing because on the evening we checked in, we saw guests using the pool, and the poolside food and beverage service was operating as usual. The following morning, the pool was suddenly closed. If the pool had really been under long-term maintenance, why wasn't the area blocked off properly or a maintenance notice displayed? Instead, the notice only stated that the pool was closed because no lifeguard was available. The inconsistent information and poor communication were unacceptable.
The breakfast experience was equally disappointing. The service was very poor. Dirty plates were not cleared promptly, and we had to ask several times before staff came to clear the table. Food trays were frequently empty and not refilled in a timely manner—I had to return three times before I could finally get some of the items I wanted.
The egg station was another example of inconsistent service. When my mother requested sunny-side-up eggs, the staff told her they only served omelettes. However, when I went to ask again, the same staff immediately agreed to cook sunny-side-up eggs. This inconsistency was confusing and reflected poorly on the staff's service standards.
Overall, while the hotel has good facilities and potential, the slow check-in process, poor communication, inadequate amenities, and below-average breakfast service made this stay disappointing. I hope the management takes these issues seriously and improves both their customer service and operational standards.
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Price per night fromPLN 200
Posted on Feb 20, 2026|Superior Room
Guest UserOverall, my stay at this hotel exceeded my expectations. The food was absolutely delicious, with plenty of options to choose from. Every meal was enjoyable and prepared with great quality.
What impressed me the most was the staff. They were very friendly, professional, and attentive. Their good attitude and warm hospitality made me feel welcome from the moment I arrived until check-out.
The hotel was also very clean, comfortable, and well-kept. You can really see that they take pride in maintaining high standards.
I genuinely enjoyed my stay and would highly recommend this hotel to others. I would definitely come back again in the future.
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Price per night fromPLN 193
Posted on Nov 15, 2025
Anonymous User
Shower head water flow is pathetic, bed and pillow are comfortable, aircon is way too cold, breakfast options arw very minimal, its almost for filling stomach instead of enjoyment.
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Price per night fromPLN 98
Posted on Apr 27, 2026
edenpark08I had a very pleasant stay at this hotel. The room was clean, spacious, and thoughtfully designed, with a separate kitchen that added great convenience—especially for longer stays or families.
One of the highlights was the huge swimming pool, perfect for both adults and kids to relax and enjoy. The hotel’s location is also a big plus, being just a short walk from the beach, making it ideal for a relaxing getaway.
The staff were polite, attentive, and always ready to assist, which made the overall experience even more enjoyable. The service throughout my stay was consistently excellent.
Overall, I would definitely recommend this hotel for families and friends looking for a comfortable and enjoyable stay.
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Price per night fromPLN 151
Posted on Jul 8, 2026
Elena ErofeevaWe stayed at this hotel for a week with our two-year-old child and absolutely loved everything about it! We wanted to escape the city hustle and bustle, and we definitely succeeded. Our room, number 126, offered stunning views of the sea and the beach, and we enjoyed beautiful sunsets every evening. We spent a lot of time swimming in our pool, and our little one especially loved the kids' pool near the main building.
The breakfasts were delicious with a great variety of food. We tried some interesting snacks for the first time; we hadn't seen anything like them in other countries.
To access the gym, you need to use your room key card.
There's no currency exchange at the hotel, and I wasn't sure where to exchange dollars. However, what we exchanged at the airport was sufficient, and they accepted dollars for our deposit.
Our room had European outlets, and the front desk kindly provided an adapter so we could charge our phones and laptops.
We were a bit disappointed that we couldn't properly swim in the sea. It was only really possible during the hottest part of the day, between 1 PM and 3 PM, when there were no jet skis, banana boats, or similar activities. In fact, no one else seemed to be swimming in the sea, so perhaps it's not a common practice here. Regardless, we are still very happy to have visited this wonderful and unique hotel.
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Price per night fromPLN 647
Posted on Jun 18, 2026
berry-yuWe had a wonderful stay! Three of us friends stayed in an ocean-view room with three separate bedrooms, each with its own bathroom, ensuring plenty of privacy for everyone. I believe the room could accommodate up to six people. The buffet offered a great variety of delicious Malaysian dishes. Just a heads-up: it's a good idea to bring your own pajamas and toiletries. While shampoo, body wash, toothbrushes, and lotion are provided, there isn't much else. Also, the shower head is fixed overhead, which might make washing a bit tricky. Overall, though, I'd definitely love to come back to this hotel! Thank you for a great experience.
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Price per night fromPLN 169
Posted on Jun 20, 2026
MAY LYNThe chalet was nice. Just felt the hotel is showing its age and it is overdue for a facelift. Also the beachfront was a major disappointment. What could have been a highlight of the stay was instead marred by trash — bottles, plastics, and debris scattered along the sand. It detracted from the natural beauty and made it difficult to enjoy the seaside atmosphere.
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Price per night fromPLN 214
Posted on Jul 7, 2026
YumolnksonGot a free upgrade to a sea-view room. The service was excellent, and the room itself was pretty good overall. I was lucky enough to get a room in the very front row, with direct ocean views.
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Price per night fromPLN 298
Posted on Jun 23, 2026
zakiusj📍Grand Lexis Port Dickson, Batu 2, Jalan Seremban, 71000 Port Dickson, Negeri Sembilan.
Rooms: 2 units of Grand Garden Pool Villa Upper Unit (upgraded from Garden Pool Villa upper unit), suitable for 4 people each.
Stay: 2D1N
We had a wonderful experience at the Grand Lexis in the Grand Garden Pool Villa. The villa was exceptionally spacious, spotlessly clean, and beautifully maintained, offering a perfect mix of luxury and comfort.
The standout feature was the private indoor pool. It was large, pristine, and provided an ideal private space away from the crowds. The room amenities were excellent, with very comfortable beds and a spacious bathroom, featuring separate toilet and shower.
The staff were very friendly, and the buggy service made exploring the resort quick and easy. Parking was conveniently located just a few meters from our unit.
The public beach was within walking distance of the main building. The breakfast offered a good variety of fresh options. You can choose between indoor or outdoor dining.
Overall, it’s highly recommended for a peaceful, relaxing retreat with family!
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Price per night fromPLN 420
Posted on Jun 2, 2026
Guest UserWe stayed in this hotel many times. It is in a good location and beautiful looking.
However, during this visit we first checked into the Executive Room and it was not satisfactory. There was a smell in the room and aircon wasn't working well. Air con was dirty and lacking gas air, the maintenance had to clean and pump gas. Shower was rain shower type, we were not comfortable to use that. Design of the room was old fashioned too.
Staff of the hotel were very friendly, polite and helpful. They helped us shift to Superior Room where we had stayed before. It was much better. We can see that some of the furniture especially the chairs and sofa was a bit worn out. The liquid bath soap in the bathroom had finished, and I had to use my own liquid.
We strongly feel that hotel should ensure regular and proper maintenance, and if possible invest in some newer furniture. Overall we were happy with the environment, the staff, car park facilities and had good fun at the Sailor's Drink Shop.
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Price per night fromPLN 187