Hotels With Gym in Quintana Roo, Mexico

Excellent location, great accommodation, will definitely stay again!

I used to always use ********** for our family trips several times a year, but this time I tried Trip.com because the prices were better. However, the service at the Aloft Cancun hotel counter was rude and unpleasant due to a male staff member. I've stayed at various accommodations in different countries before and never felt such unpleasantness until now, here in Mexico. Yesterday, I couldn't wash my hair because the shampoo dispenser was empty. Today, after returning from a tour, the shampoo dispenser was still empty. I had to go down to the front desk with wet hair while showering to explain the situation. This was the first time something like this happened, so I was flustled. The female staff member today was much friendlier compared to the male staff member yesterday. I'm wondering if this is because I booked through Trip.com, or if the Aloft hotel's service itself is poor. I've booked my upcoming 3-night stay in Mexico City through **********, starting tomorrow. I want to compare the service. Also, the airport pickup service through Trip.com was a mess, so I canceled tomorrow's airport drop-off and booked an Uber instead. For this Mexico trip, I used Trip.com for airport pickup/drop-off, hotel bookings, and flight reservations. At least the flight reservation part was well-organized; they provided information like arrival times and gate numbers, which was the most satisfying aspect.

Great hotel. Very clean and centrally located to great walking distance.

The hotel is really good. I booked the hotel with a nervous mood. But I was very satisfied with the final result. Facilities: To be honest, the facilities are a bit old. The air conditioner at the front desk is not cold (the room is cold). The room facilities are old. I found that the faucet was broken on the first day. Several holes of the shower head were blocked, causing water to leak. Hygiene: It was cleaned very cleanly. Environment: The hotel environment is very good. It has its own beach. The beach is fine, there are many parasols and many places to lie down. There are four hotels in total. Two of them require reservations. Generally, you can make an appointment as long as you make an appointment in advance. The hotel we booked is more delicious, especially the sunset barbecue, pasta and even salad, which are all above standard. Service: Amigo is really good. We did not give tips specifically. They are also very enthusiastic. Whether you give or not, their attitude is very friendly.

Excelente servicio, instalaciones muy cómodas y la ubicación del hotel es espectacular

Upon check-in at 1 PM, the hotel initially tried to fob us off with a subpar room on the second floor. We had to wait until 3 PM to finally get a room on the sixth floor, only to find the entire floor under renovation with construction workers and materials filling the corridors. This was truly embarrassing for an InterContinental property. When we tried to change to a lagoon-facing room, several front desk staff members shirked responsibility and passed the buck. It took another hour for the lobby manager to finally offer us a spare room on the fourth floor. This hotel is riddled with issues and constant hassles. I strongly recommend avoiding it!

25 minutes from the airport, about 5 minutes walk there are large shopping malls, shopping, dining and warlmart, eating, lodging and transportation are convenient. Affordable, the service staff is very good. There is a front desk speaking English, communication is no problem.

Drive according to the navigation. There is free parking on the ground floor of the hotel. The front desk service is very good and the room is large. It is very suitable for families. Only soap and shampoo conditioner are provided in the room, no shower gel. There are air conditioners and fans, the beds are comfortable and the quilts are thin. The room near the seaside is a bit tide, you can walk to the seaside, it is close to the pedestrian street of Carmen, and it is convenient for eating and shopping. Breakfast needs to be paid separately, and the price is fairly close to the people. I ate more than 20 RMB per person for three days.

If needed to be honest I would say check if there’s a better place for the price might be planning to pay for Krystal. I believe there’s more choice out there if only you’re not in high season

The pillows smelled horrible, it was a spectacle to get them changed, the room was infested with cockroaches, so they changed my room, I asked to speak to a manager and nothing, plus there are no more chicken tenders at the Oasis, it's a shame. I have video of the incident.