Stop with your spouse for just two nights. The hotel was chosen by location, the most center. The price is difficult to call budget even without breakfast, while on the Radisson network it does not pull. Many places stayed in this network of hotels and abroad and abroad. The rooms are tired, the coats are not available, the water is carried on request, from the carpet old smell, there is no information in the room about the dop services, including food. The cleaner opened the door without a knock in the morning... everything is very strange as it is. In general, if you are looking for something more interesting, you are not here.
Это был один из лучших отелей, где я останавливалась, а лучшим его сделали сотрудники отеля, которые были вежливыми, добрыми, гостеприимными! Я почувствовала себя как дома. Я приехала в Зеленоградск, чтобы отдохнуть душой и телом, и мне так повезло, что я выбрала именно Ваш отель! Спасибо огромное за всё! Номер очень большой и светлый, есть все удобства, от центра минуты 2-3, до моря минут 5. Мне всё очень понравилось ❤️❤️❤️
The hotel stays by the river, the scenery is beautiful, and it is close to the attractions. Hotel room is good, service is good, breakfast is good. Dinner at the hotel restaurant is cost-effective. The restaurant that eats breakfast is quaint and enjoyable.
Good hotel for a small trip. Rooms are small but compact, everything is there, good breakfast, easy to get. If you drive from the airport , stop 2 minutes from the hotel, stay here for the second time, recommend
Удобное местоположение в минутах 7-10 от авто и ж/д вокзалов, рядом все достопримечательности, до моря пешком минут 10, вкусный обильный завтрак по типу шведский стол (горячее накладывают по выбору), на завтрак нужно записываться по времени - маленький зал для достаточно большого отеля. В номере все удобства, есть вай-фай, холодильник, много комплиментов от отеля, в том числе бутилированная вода. Очень довольны отдыхом
A stunning hotel that is impressive from the entrance! The staff are very obstructive and polite. The room is chic - it has thought everything up to the tiny things. Even there is a fumigator with plates and a sheet of paper with an envelope and a pen) Next to the hotel there are many attractions of Zelenograd, to the sea go in a hurry of minutes 12-15. Excellent view from the balcony, On the 3rd floor there is a tea terrace with a wonderful view to the water-proof tower. In general, the level of service, the situation inside the hotel and in the room at the height. I will be happy to come back here when I am in Zelenograd! 🥰
Отель супер! Очень аутентично, красивые номера, чувствуется история, тишина, большая зеленая ухоженная территория , рядом в 500 метрах замок Нессельберг, завтраки шикарные, в номере все продумано до мелочей, обязательно вернемся!
The MORE DISTORY was waiting for us in the morning, at how many we initially booked this hotel with breakfast and when we were inhabited, we were asked to choose breakfast that we would eat for hot and at what time to serve breakfast (how many guests are not very many, Every guest chooses hot dishes on its own). Cold snacks in a sufficient range of very beautifully served tables and a pleasant atmosphere with panoramic windows. But when leaving the restaurant we were offered to pay for breakfast. We were very surprised by this, the account of 3000 rubles and no one warned that breakfast in our value is not included, but the more its value. The problem is not 3000 rubles, namely in the settlement of this issue and bringing this information to the guests. At the check-in at the settlement we did not inform that when we registered breakfast was not included in the cost and cost of breakfast, but simply handed over a form for the choice of hot meal.
With aggression, the staff tried to just pull out of us 3000 rubles for this breakfast, I do not try to understand and understand this situation. It would be enough to apologize for the misunderstanding and the issue would be resolved, but it was this situation that left a great negative impression of this hotel. I hope the Madame L hotel management will take all possible measures to avoid repeating such situations in the future . On the recommendation of the hotel itself I really liked to advise you to stay there when visiting Svetlogorsk. But be careful and always ask clarifying questions about the value and what is included in your reservation in order not to repeat such situations. It was also unpleasant to realize that the staff did not provide any compliment on the birthday and celebration of it in this hotel, although it was repeatedly announced that we had come there for that. In the previous and subsequent hotels before and after the birthday, the staff of the hotel gave a compliment, and here even an elementary piece of cake regretted. The biggest disappointment of all those hotels who visited this trip was left of this hotel. The hotel room was also not prepared for check-in, although it was said that it was cleaned and prepared for the settlement. There was a large layer of dust on the closet, just like on the luster that hangs right over the bed, dust was also found on the air conditioner and in hard-to-reach places where the staff clearly washed very and very rarely. On our comments from these findings, the staff at the respiratory said they would send the cleaner. But after walking into the room we also found that no one had come in and no one washed. After that we turned to the receptacle again and only this time the staff came and removed the dust. Some staff at the hotel are very friendly, but the second is very dissatisfied and this is not satisfaction sending to the guests. When visiting the SPA, there was a limited number of dresses and towels when we asked to bring, we were told - you have little dresses you are now and so in them, although part of us that was at this moment in the hama and sauna we were without dresses as they were There was no bathing equipment on the counter.
The main choice of this Madame L hotel is the presence of SPA. There is a sauna of Hamam bought. A very pleasant boutique hotel with a friendly staff. The room is quite interesting we lived in an old block where the walls are in the style of the loft. Very successfully located, as is the whole city in the pine ber.
Останавливаемся не первый раз в данной гостинице. В этой поездке не повезло с номером, очень прохладный, маленький и очень не удобные кровати. Идеальное расположение, отличный завтрак, очень отзывчивый персонал.
Very Good
23 reviews
8.2/10
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9.4/10
Amazing
GGuest UserStop with your spouse for just two nights. The hotel was chosen by location, the most center. The price is difficult to call budget even without breakfast, while on the Radisson network it does not pull. Many places stayed in this network of hotels and abroad and abroad. The rooms are tired, the coats are not available, the water is carried on request, from the carpet old smell, there is no information in the room about the dop services, including food. The cleaner opened the door without a knock in the morning... everything is very strange as it is. In general, if you are looking for something more interesting, you are not here.
EElenaGood hotel for a small trip. Rooms are small but compact, everything is there, good breakfast, easy to get. If you drive from the airport , stop 2 minutes from the hotel, stay here for the second time, recommend
ТТатьянаУдобное местоположение в минутах 7-10 от авто и ж/д вокзалов, рядом все достопримечательности, до моря пешком минут 10, вкусный обильный завтрак по типу шведский стол (горячее накладывают по выбору), на завтрак нужно записываться по времени - маленький зал для достаточно большого отеля. В номере все удобства, есть вай-фай, холодильник, много комплиментов от отеля, в том числе бутилированная вода. Очень довольны отдыхом
OOlesia3012Останавливаемся не первый раз в данной гостинице. В этой поездке не повезло с номером, очень прохладный, маленький и очень не удобные кровати. Идеальное расположение, отличный завтрак, очень отзывчивый персонал.
AAnna_AnnaDecentnesses
Convenient location, beautiful hotel, good choice for breakfast. Cozy room.
Deficiencies
During my entire stay, I did not change the set with toothbrush/paste, bottled water was not provided either (on the day of settlement only).
On the bed the sub-foot with a large yellow spot, covered with the plaque, such is better to throw out.
The cleaning is incomplete, the garbage was removed once.
AAleksandr K.Отличный отель для большой семьи. Большой номер с тремя отдельными спальнями, кухня-гостиная и панорамные окна с красивым видом, создают уют и комфорт. Завтраки хорошие, ресторан вкусный, большие порции. Единственное, гостям полагается скидка 5% в ресторане, о чем нам не сказали в самом ресторане ни разу за 4 посещения и узнали в последний день из приветственного конверта, который не заметили при заселении. Но это единственный минус. Хотел бы еще отметить замечательных сотрудников на ресепшен.
ИИLoved the Berlin hotel. We rested with a friend in mid-February 2019. The hotel is 3 stars, but service and cleanliness for 5 stars. Every day, 8 clean towels, a new roll of toilet paper, as well as new gel, shampoo, soap, tea, sugar, etc. The restaurant was not, I can not say anything. Very polite and sincerely smiling staff. Also convenient location for those who travel around the sights on their own. Within walking distance there is a bus station and buses are constantly sent to the region and their price is inexpensive. For example, we went to Baltiysk and the ticket price is 130 rubles, in Baltiysk we transferred by ferry (70 rubles there and back) and we are already on the Baltic spit. Well it is, a digression. In general, I advise. At a low price, service and relaxation are 100%.
GGuest UserA beautiful small hotel in a beautiful place. The room is magnificent. Very delighted with a welcome glass of sparkling after a long journey. The bathroom is perfectly equipped. The bath itself is very spacious and comfortable, there are all the supplies for a good quality soul. Hairdress and slippers are at your disposal. Comfortable bed. The room was very warm, batteries can be regulated. Restaurant is above all praise. I advise you to visit.I will come back!
AAnna KkkkExcellent service, staff is great! It is a little unclear what with the ventilation in the bathroom was, but we were not critical (the opening of the fort). Very delicious breakfasts, eggs and becons are wonderful. Only fresh baking is missing (which was - not particularly, biscuits some). Tea, water and refrigerator in 👍
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