The hotel is exceptionally clean, and the room size is suitable for three guests. The overall atmosphere is very pleasant, with a welcoming ambiance throughout the property. The staff are friendly, professional, and highly attentive. The rooftop pool offers a wonderful setting with a great view, and the food is excellent—particularly the dinner served at the rooftop restaurant. Overall, the hotel offers very good value for money considering the quality of service and facilities.
Decent clean stay, and good value for the money. Room was small and tidy, clean bathroom, quite nice modern style overall with apparent concrete wall finish ( cool if you ask me and unexpected ).
Staff was friendly and helpful, only thing was that the room was direclty in front of the elevator and it was noisy. In the early morning there are monkeys on the balcony searching for food so better not leave the door open.
This was the cheapest hotel I booked in Sri Lanka, yet it offered the best value for money. It completely exceeded my expectations, providing a fantastic experience.
**Facilities:** The facilities are comprehensive. The lobby boasts high ceilings and is very spacious, with ample comfortable sofas. The restaurant environment is quite pleasant, and there's also a shopping area. Both the spa and gym are excellent; I was particularly impressed with how well-equipped the gym is. The swimming pool is impressively long and very clean.
**Cleanliness:** The cleanliness was good. Despite being an older hotel, it was very well-maintained, hygiene-wise. While some furniture showed its age, it actually added a charming, vintage character to the place.
**Ambiance:** The ambiance is lovely. The hotel's decor and materials feel substantial, featuring a lot of solid wood. The restaurant, pool, and rooms are arranged to create a three-sided scenic view, with beautifully designed, staggered architecture complemented by attractive lighting.
**Service:** The service was very thoughtful and welcoming. Check-in was swift. A friendly staff member escorted us to our room, explaining things along the way and even demonstrating the functions of various areas inside the room. Our luggage was delivered shortly after. All staff members greeted us warmly whenever we encountered them.
Hotel near Kandy Lake Front,Kandy83.3% of visitors choose this area
GGuest User2025.03.25
Stay for three nights. The hotel is heritage not recommended for a person who is afraid things stay alone. The location is perfect at the front gate of the temple of tooth relics. However, one male GSA do not respond well as I told him that the telephine is broken, the fridge inside is very hot and the light in the toilet is broken so many times. Until I checked out the telephine is still broken, the fridge inside is still very hot. But the light is fixed by an electrician who was recommended by male maid not GSA.
The hotel is conveniently located and offers good value for the price. It appears to have been recently renovated. The front desk staff were friendly, welcoming, and professional; they kindly assisted me with ticket booking and provided useful local information. Room cleanliness was better than average. The hotel also offers on-site laundry services at reasonable rates, which was very convenient.
The only downside is that there is no elevator from the lobby to the first floor, so I had to carry my luggage up one floor before accessing the elevator to my room.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
DDhruv2025.09.08
Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
GGoenka2025.08.30
nice location, room was fine too. service was good. easy to go around as it was not far from most of the tourist places. breakfast was reasonable and stay was very accommodative. they had multiple hotel around the same location and this one was one of the nicest one. we had good time. may be little overpriced
Nice hotel with a great view over the river. Some of the furniture in the rooms are a bit dated and could do with some DIY. The room lighting could be improved and the odour inside the washroom should be better managed.
Beds were comfy, rooms were very spacious and the facilities in the hotel were good. Food was tasty and had a wide variety.
The hotel has oversold, temporarily arranged to go to another hotel, returned to the hotel the next morning, but the two hotels have no hot water supply, and the location is not convenient, but the scenery is beautiful, and the service attitude is warm.
The hotel room was disappointing.
We had booked a room with one double bed and one single bed. In the end, there were three beds in the room - two single beds pushed together. This is inconvenient. And there were only two blankets. Single. There was no blanket on the baby's bed, only a sheet. And when we asked for another blanket, we never got one.
The air conditioner in the room is very noisy, choking. It woke us up half the night with its wheezing. And there is no way to turn it off from the remote. We only found out where the socket is in the morning. The room is very old. In the bathroom there is a wicker stand for toothbrushes, covered in mold, it is scary even to touch it, let alone put the toothbrushes.
A lot of people came for breakfast and to get a cup of coffee - you had to stand in line and wait.
The hotel is declared as a 5-star premium hotel, but I did not see these 5 stars.
I really liked the hotel grounds, a very beautiful and picturesque place. But I wouldn't want to come back here.
Very Good
87 reviews
8.7/10
Price from
TRY 3,387
per night
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8.5/10
Very Good
I recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.
The best location close to the temple and to the show. The staff was very nice and help us with everything. The room is beautiful that let us feel the vibe of Sri Lanka. Recommend.
GGuest UserThe Good
The standout feature of The Coffee Bungalow is undoubtedly its staff, particularly Adrian, who went above and beyond to ensure our stay was enjoyable. Everyone we encountered was attentive and genuinely warm, making us feel well cared for. The food was another highlight—delicious and thoughtfully prepared. A particularly nice touch was when they packed us a complimentary to-go lunch for our train journey out of Kandy, which was a pleasant and unexpected gesture.
The Bad
The lack of air conditioning was a notable downside, especially given Kandy’s humidity. While the property has a charming colonial feel, the absence of a solid door between the bedroom and bathroom was an odd design choice. Although the toilet and shower do have louvered doors, privacy is somewhat compromised. Another issue was the challenging entry system—we found ourselves locked out one night, which was frustrating and inconvenient.
The Ugly
Unfortunately, the biggest drawback was the ant problem. While some level of bugs is to be expected in a tropical setting, the sheer number of ants, particularly in the bathroom but also in the bedroom, was hard to ignore. It definitely impacted our overall comfort.
Overall, The Coffee Bungalow has a lot of charm and some truly wonderful hospitality, but there are a few quirks and inconveniences that might not suit every traveler. If you’re prepared for a bit of rustic charm and can handle the lack of AC and privacy, the warm service and great food may make up for the downsides.
I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the staff was very friendly and helpful. Breakfast was delicious, and the location was perfect for exploring the city. I would definitely stay here again and recommend it to others.
Staff were wonderful, so helpful and took time to help me plan a full day as I only had one day in Kandy. They also gave me suggestions for my trip after Kandy also. The gym was fantastic to have and the pool. Kettle and fridge in the rooms. Located very near to the city Centre of Kandy. Really worth the reasonable price! Really personal touch…much appreciated! Would totally recommend!
Good view, nice breakfast, big room, come with heater and warmer, nice hospitality, we arrive at 1130pm so late, n they still need to help us checking in, hot water and tea provided
Villa Mount Royal is conveniently located, offering easy access to Nuwara Eliya's main attractions, such as Gregory Lake, Hakgala Botanical Garden, and the tea plantations. Despite its proximity to town, it feels wonderfully secluded, making it an ideal spot for relaxation. The rooms are spacious, tastefully decorated, and equipped with modern amenities. I particularly appreciated the large windows that showcased the surrounding natural beauty – waking up to misty hills was truly magical! The beds were comfortable, and the bathrooms were spotless, with a supply of hot water to beat the chilly weather. The villa has a cozy common area with a fireplace, perfect for unwinding after a day of sightseeing. The garden is well-maintained, providing a peaceful spot to enjoy your morning tea or coffee. Free Wi-Fi was available, though I recommend disconnecting for a while to soak in the tranquility of the setting. The on-site restaurant served delicious, freshly prepared meals. Their Sri Lankan breakfast was a highlight – hearty, flavorful, and made with love. The staff was accommodating to dietary preferences, ensuring a delightful culinary experience. Villa Mount Royal is a perfect choice for those seeking a blend of comfort and natural beauty in Nuwara Eliya. Whether you're a couple looking for a romantic getaway or a family in need of a peaceful retreat, this villa ticks all the boxes.
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