Boutique Hotels in Heilongjiang, China

This was my first time visiting Harbin, and there were so many hotels to choose from. I ended up picking this one mainly because of its excellent location; it's super close to Stalin Park and Central Street, easily walkable. Plus, the riverside view from the hotel is lovely. The hotel service was prompt and friendly. The staff, especially the 'princess, please get in the car' service (I assume this refers to a special concierge or greeting service), was meticulous and thoughtful, proactively introducing the hotel's facilities and services. Very impressive 👍 Breakfast was bountiful, the environment was good, the facilities were well-maintained and clean, and the food itself was excellent. The service was great too, and the breakfast side dishes were particularly good. 👌 It was a pleasant stay, and I'll definitely book here again on my next visit.

This hotel truly exceeded my expectations! The price was excellent, and the location is superb, very close to Central Street. But what really stood out was the incredibly warm, attentive, and detailed service. They seriously went above and beyond for every request, making me feel right at home. Plus, the breakfast buffet was fantastic with a huge variety. I'll definitely be back here on my next trip to Harbin!

The hotel's location is good, but the step at the entrance is too high. You have to carry your own luggage up, and an average woman wouldn't be able to lift it. Also, because of how my trip was booked, the front desk told me I wasn't an IHG member. This is the first time I've been denied recognition despite staying at Holiday Inn so many times, and I didn't even get any fruit!

I stayed at the Grand Hyatt for 5 days during my trip to Harbin. Upon arrival, the staff warmly helped us with our luggage and took it to our room. The service throughout our stay was excellent, and our requests were quickly addressed. I initially booked one day less on Ctrip by mistake. When I went to extend my stay yesterday, my original room type wasn't available. The front desk staff kindly showed me two other room types, and I ended up switching to a room with a courtyard, which I'm very happy with! Both room types were very quiet at night!

This time, mini_cloud stayed in a European-style hotel near Central Avenue in Harbin. It was super convenient for shopping and dining. The room had drinks, and they delivered fresh fruit every day. The hotel's breakfast buffet was also amazing; I was surprised to find substantial dishes like roast meat, sausages, and prawns, along with local specialties like Guo Bao Rou (fried pork in sweet and sour sauce) and red sausage. There was also a great selection of fruits and desserts. Every staff member I encountered, whether at the front desk, in the restaurant, or housekeeping, was incredibly warm and polite. They always proactively helped with my luggage when I arrived and departed. When checking out, an uncle even gave me a souvenir — a small orange package with coffee and candies, which perfectly matched the color of my clothes! Mini_cloud had a wonderful vacation in Harbin.

Stayed two nights at the Shangri-La with my family (two adults, one child) during the May Day holiday. The lovely front desk staff upgraded our room upon check-in and gave my child a complimentary drink. The room, as others have mentioned, felt a little dated, but the soundproofing was excellent, ensuring a quiet and comfortable stay, and we slept very well both nights. We had breakfast at 8 AM and didn't have to wait for a table. The location is superb, convenient for both taxis and the subway. I'd like to acknowledge that every staff member we encountered at this legitimate five-star hotel was incredibly warm and polite, demonstrating their professional service! A special shout-out to Wang Jingwen and Geng Jiamei. I recommend the Shangri-La.

Facilities: Well-equipped and complete. Hygiene: Clean and tidy. Environment: Comfortable and cozy. The front desk staff upgraded us to a family room, which was perfect for traveling with kids or a family of three. Service: Attentive and detailed. They even gave us a small gift when we checked out. Self-service afternoon tea: A good variety of teas, but the snacks could be improved.

The location is fantastic, right downstairs from St. Sophia Cathedral, making it super convenient to get around. Everyone, from the front desk to room service, was incredibly warm and welcoming. It was a wonderful travel and stay experience, and I'll definitely stay here again next time I'm in Harbin!

This is the first time in decades I've left a negative review on Ctrip, and this stay was an absolute nightmare, no exaggeration. I chose what's supposed to be the best hotel in Mohe, but I didn't get a wink of sleep. The hotel has large fans running at night, and lying in bed, my ear on the pillow, created a resonant effect with the noise (I wonder if anyone can understand or relate to that). I called the front desk to ask for a room change, but was told there were no other rooms of that type available. I said, 'If there's an issue with this room, it shouldn't be assigned!' Ultimately, no solution was found!!! The next morning, I had a splitting headache and tearfully complained to the front desk. They apologized and offered a late checkout until 2 PM, but my Ctrip benefits already allowed for a 2 PM checkout anyway!! I asked to speak to the front desk manager or lobby manager and was told the leaders weren't in... Again, no resolution! I had planned to stay three nights in Mohe, but ended up buying a flight to Harbin for that very day. My final checkout time was 3:30 PM. I was truly, truly, truly, truly, truly distraught! It's been two days since I arrived in Harbin and my head still hurts. Extremely disappointed! I hope the Ctrip platform can advocate for a loyal customer of decades. The photos are my own, taken directly at the large equipment downstairs that caused the noise. I showed them to the hotel front desk and suggested their managers stay one night to experience my suffering! They just chuckled and gave no response! I stayed in room 802.

This hotel truly made me feel so welcome and cared for. Manager Manqi from the front desk called me a day in advance to confirm my check-in needs, and upon arrival, she was incredibly warm and attentive, fulfilling all my requests. On the first day of the ***** New Year, we wanted tangyuan (sweet glutinous rice balls), as is customary in the south, and even though we asked last minute, they immediately found a pot and cooked a bowl for us. On the evening of the first day, all the shops outside were closed, and we couldn't find anything to eat. When we returned to the hotel, they had prepared dumplings and tangyuan. Manager Xiao Shi stayed late, making sure to cook tangyuan and dumplings for guests who hadn't had dinner. They really go above and beyond to meet any need you have. Of all the hotels I've stayed in, this is by far the most thoughtful. Everyone here is so warm and attentive.