WWenshuangyuWhat a fantastic hotel! I was genuinely surprised and delighted when I saw my room upon check-in. I had requested a quiet room and ended up with a corner room, which offered an amazing view from its corner windows. The warm sunlight streaming onto the corner sofa made for a super comfortable spot to relax and soak up the rays. The room design was very well thought out, and surprisingly, the bathroom featured a three-part separation (toilet, shower, and sink are separated). There was even a full cart for making hot water and coffee. It felt quite luxurious! The breakfast was incredibly rich and varied, and the front desk staff were very welcoming and frequently checked in to see how my stay was going. It truly was a surprisingly delightful experience. The location is also excellent; just over 200 meters away, there's a tram stop, and a few stops will take you right to the city center. It's perfectly situated away from the hustle and bustle of the central area. Highly recommend!
CChiuThe hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel.
Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours.
The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch.
That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
YYilukaixuangeThis is the first night of the Fari trip. I arrived at Paris Airport in the morning and rented a car to the hotel. The hotel is close to the city center, but the road in front of the door is a one-way street. There are not many vehicles passing by and it is not noisy. The location is very good. The parking garage is not too big, the entrance is less than a little on the facade of the hotel, don't drive it, otherwise the one-way line will have to retrograde or detour. After arriving, ask Shangtai Garage entry method and then check in early. The service is standardized and the hygiene is impeccable.
GGuest UserNew fantastic hotel near to the center of the city. Sophisticated design, great cosmetic (special thanks for the hear conditioner), big enough room, really good breakfast, silence and comfort. Will recommend it to all my friends who goes to Strasbourg.
YYuyuyuyuanThe hygiene is OK, and the bed in the room is quite comfortable.
The design of the bathroom is a bit strange, but it is no problem to use it. The room is a little small, but the space design is quite reasonable, so it is not a problem to spread out the suitcases.
The good thing is that the club has a relatively large business area and lounge area, and you can go in at any time to have some drinks, coffee, and snacks. There are few types, but it is better than nothing~
The nearby parking lot needs to walk for six or seven minutes. The hotel has a preferential price. You need to ask the hotel for a coupon before checking out
李李李圓園The location is good, just across the bridge is the Notre Dame Cathedral. However, if you drive by yourself, only licensed vehicles can enter the area near the hotel.
It is renovated on a historical building. The exposed wooden building is very unique and the experience is good. Although there is no elevator, there are staff who take the initiative to help carry luggage upstairs.
Street parking in Strasbourg is very expensive, 3.5 euros an hour; hotel parking lot 30 euros a day; the hotel introduced a nearby parking lot, parking for about 16 hours, 16 euros.
AAnonymous UserHonestly one of the worst hostels I’ve stayed at in Europe. The reading light at my bed didn’t work and it never got fixed even after I told the staff. The rain shower was impossible to adjust — the water was way too hot. No hair dryer available either. The bed also had a weird sticky smell which wasn’t pleasant.
Pros:
Location is great, easy walking distance to main attractions like Notre-Dame de Strasbourg. The building and neighborhood look nice. Common space atmosphere is great and hype.
Average service from teenager staffs.
CChang-Pin, TohI had a really nice stay at this hotel and honestly, the highlight has to be the view. It’s absolutely stunning—you get a clear look over a charming little town, all surrounded by huge, dramatic mountains, which makes the whole place feel peaceful and almost postcard-perfect. Waking up to that scenery each day was definitely something special and added a lot to the overall experience.
The service desk staff were consistently friendly and polite, which made check-in and any interactions smooth and pleasant. I also appreciated the thoughtful touches, like the complimentary sparkling and still water provided—it’s a small detail, but it does make you feel a bit more taken care of. The room itself was comfortable and had some really nice features, especially the bathtub with a built-in jacuzzi, which was perfect for relaxing after a long day.
There were a few minor downsides, like the heaters not working, but surprisingly it never felt too cold at night, so it didn’t really affect our comfort. The safe also wasn’t working, which was a bit inconvenient. That said, these were relatively small issues compared to the overall experience. Between the incredible views, comfortable room, and friendly service, it was still a very enjoyable and memorable stay.
LLer WeiThe lady at the front desk was very friendly and helpful. She let us check in early andalso gave us suggestions to explore the town. Room was clean and comfortable, just nice for the two of us.
AAmerica7146Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.
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