Hotels With Spa in Eastern Province, Sri Lanka

The hotel environment and location are very good, but the service is not good, especially the restaurant staff are very unfriendly, the usher position is not good, discriminate against Chinese people. There were also some unpleasant things that happened during the meal, which affected our mood. We had a buffet dinner in the hotel. Before, the buffet dinner in Sri Lankan hotels was charged together with the room. Some restaurants also need to be charged separately a few days after the trip, but they will bring your bill in the middle of the meal and tell you. This restaurant is good, there are many service staff, no service, and they will not refill your water or anything. No one brought the bill in the middle and at the end of our meal. We thought it was charged for the room, so we left naturally. Then the waiter stopped us in a panic like chasing a thief, and shouted that we didn’t pay. It was very rude and impolite. No one wanted to deliberately not pay, but the behavior and expression were very discriminatory against Chinese people and it was very infuriating. Besides, the service staff will only push you to buy wine or drinks (Sri Lankan buffet does not provide drinks). We ordered lemonade, and they told me that it was not available. I said that mineral water would be fine, because I really didn't want to drink drinks, and then they told me that it was not available either (I clearly saw the waiter bring mineral water to a table of white people before, naked discrimination). Finally, I thought that the waiter might need to earn money, so I ordered three glasses of juice. But the process was very unpleasant. This is the only hotel we want to write a review for after staying in so many hotels, just because of these unpleasant experiences.

The hotel is really special. There is no sign on the door. I thought I was in the wrong place, haha. Facilities: The sea view room is very good. There is a separate path leading directly to the seaside. There are two showers in the room, and you can also take a shower outside. Hygiene: On rainy days, some small bugs would crawl into the room. One night, I was scared to death that there was a big bug on the bed. Service: The hotel has a beach bar, and the food is served very slowly. The Coconut King tastes terrible, so order with caution.

At the staff were very friendly. Special thanks to both Robinson and Ruchira!! I was on BB basis and the breakfast was very good! And unlike other places where they offer chicken bacon these guys had the good stuff! Thanks

The common areas are very nice and well-maintained, with stunning views. The restaurant is small but offers very good food. This could be a 5-star property, but the quality of the room, bed, and bathroom needs improvement. Service: Some staff are pleasant, but some are only pleasant if you tip beforehand. The 3-hour catamaran tour, which you can book at reception, is highly recommended.

A big hotel! We were there out of season. But we were lucky with the weather. We got a big room, but at the end of the building and our 'supposedly' balcony consisted of two chairs on a dirty piece of concrete, behind the beach toilet. Since we stayed for 2 nights, we didn't complain. First they put two towels - we had to ask for the rest. The breakfasts are good, since there are a lot of package tourists, then having lunch in the restaurant for independent tourists is a whole adventure - a separate order confuses the staff and the wait is super long. We did not find any entertainment in the hotel in the evenings. And there is nothing in the area. There is 1 restaurant within walking distance (3+) and that's it. If we came here for more than a couple of nights, I would be upset - honestly. And we were by car, we could have driven ourselves at least to the supermarket. Do not get a hookah in the hotel - it is terrible.

Go to the front desk to check in, the manager directly upgraded our room, the service is very good, see you will be polite to say hello, during dinner, the waiter holding a large plate of seafood is selling, 12,000 rupees to 300 RMB, not expensive! Take a bath in the oversized bathtub, and the fatigue disappears instantly without a trace, highly recommended

Maldives in Sri Lanka. The sea absolutely beautiful and I enjoyed so much the walking on the endless beach. The staff is amazing , made my solo trip so rich of memories and extra care, done multiple activities and I recommend the dinner in the cellar as they have the best cellar in Sri Lanka , and also a must the dinner on the platform in the middle of the sea! A big thanks for the unforgettable memories , they made me live a dream

Excellent hotel. Stilt, clean, well equipped room. There are all necessary: refrigerator, tea, coffee, teapot, fan. Daily cleaning in the room, regular change of towels and bed linen. Apart from you, thank you for the excellent service to the guys who carried out cleaning in our room Jerom and Kajanthiran. Hotels have a beautiful area with a chic pool. There is a gym and play area, bar. Excellent clean beach. The beach is cleaned every day. Good lying with soft mattresses and beach towels are always available. The polite staff at the beach and at the beach bar. Breakfast is wide, there are dishes for any taste. National and European cuisine. A huge amount of baking, waffles are prepared as you wish. Always fresh seasonal fruit. Dinner is also diverse, there are both basic and ”day dishes.” These can be seafood on grill, pork, calmar in fry. Different national dishes such as roti or cat. Special thanks to Sudesh and Kalum waiters, they were very attentive and friendly. At dinner drinks, water, other drinks on the menu (as in all other hotels). The hotel tries to diversify each dinner by inviting different artists to create a cozy atmosphere. I recommend this hotel for a rest. If possible, choose it again!

The hotel looks very primising in the pictures, beautiful setting and facilities. Unfortunately we were a bit disqppointed on the way it is managed. It looks like the place is abandoned relying on its own structure and pictures. Pros: - beautiful setting and location, in front of a beautiful beach. - rooms are well done, big bathrooms, nice outdoor area. - faclities have a beautiful decoration, the bar, the restaurant. Cons: - cleaning! The resort has a cleaning issue. To the point that we wrote ”clean me” with our fingers on the restaurant toilet mirror, and it was there during our entire stay. Nothing has regular cleaning, spots everywhere, toilets are terrible specialy the poil toilet (see pictures). - bar drinks are not good. We tried many drinks and juices in all the hotels we stayed in Sri Lanka, and this one we had to give up, drink after drink, juice after juice, were not good at all. Also the drink glasse come very very dirty. - bar is beautiful but never had any music during our stay. Its a silent empty place, no one uses it... and the bartender usualy is not there which makes it a ghost place. - service is welcoming but not prepared. For example before you reach the breakfast area upstairs they ask you: ”what do you want for breakfast? So i dont have to go upstairs to ask”, overall staff is tired, not motivated and have no training, they are as abandoned as the hotel. - spa was closed during our entire stay, because the lady had days off. So we booked a hotel with a Spa that did not exist...you have to be lucky not to book on her days off. - when at check-out i tried to tell them the place have lots of potential but they need to pay attention to this details they just replied: thank you for your stay, please make us a review on tripadvisor! So they just don't pay attention... which is sad to see. I wish they could change the management and have someone motivated and energic to transform the place into the best hotel in Sri Lanka, because they could be.

Welcome to Trincomalee, Sri Lanka. Nice hotel with great swimming pool. Hotel is close to the beach, you can walk there very fast. Service was good, friendly and kind staff with great English language skills. My friend and she's family really enjoyed staying in this hotel. Swimming pool, also to childrens pool was very nice size and well maintained, very clean water and surrounding.