We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite!
It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.
Right on the waterfront. There was an upgrade to the room
Great plants and facility
Breakfast buffet great, but cafe not edible.
Lying on the pool chairs too close together... almost claustrophobic.
But otherwise everyone was very friendly
Overall, a very good hotel: clean, friendly staff, and located in the city center in the pedestrian area. We didn't try the restaurant, but we did go to the rooftop: the view is absolutely beautiful, and the cocktails made by Virginia are delicious. The only downside is that the hotel doesn't have private parking, but there's a very large free parking area just a 5-minute walk away.
First of all, the place is very big, and different accommodation units are next to each other. We arrived in the early morning that night. If it weren't for the porter's guidance, I would have gone the wrong way.
There are several restaurants and swimming pools in the resort, and it is next to the beach. There is a bus terminal outside, which is very convenient to go out. Famous scenic spots and shopping centers are very close and can be easily reached on foot.
The sun on the island is very strong, so you must take protective measures.
The stay was excellent in terms of cleanliness, services, facilities, especially the treatment with the client since not only towards us, but also towards the other guests and it is worth mentioning the restaurant was very cordial, pleasant and respectful with everyone who served us there, especially Mr. Miguel. The location is very good since we loved the Garcia Sanabria Park that is in front of it, a true oasis in the heart of Santa Cruz de Tenerife as described. When I return, it will be my next choice of accommodation and for those interested, it is a recommendation.
Hotel near Campo Internacional Maspalomas,Comarca Sur
Jjkshi2024.08.21
The room is clean, large in size, well-equipped and comfortable! The hotel has a swimming pool and the surrounding scenery is beautiful and pleasant! The flowers are bright, the trees and flowers are unique, the hotel dining is particularly rich, and you can order two meals a day! Good service attitude! Luggage storage service at the front desk! There is a parking lot in the hotel! There is a shuttle bus to the beach, very convenient! The price is high, it is recommended to stay here! Will be very satisfied!
The breakfast was really good and well organized. There are lots of activities you can do in the hotel (pool, sauna, spa, gym, table tennis, billiard and other games) and the golf area around looks great from above (I don't play golf though). The beach and other sights (e.g. Siam park) are close by and easy accessable by car or taxi
The room was huge but needs some renovation (e.g. there was a broken flagstone in my bath room and a rupture on the couch)
Yesterday, I just arrived at the time and I couldn’t decide whether to book this for three days. I originally decided to bring the baby before leaving or to come by myself. Because it takes four hours to fly in Geneva, I am afraid that he will not be able to make it on the plane. [Laughing R] [laughing R]j hotel half bag, Just say that you have to pay for breakfast and have a late lunch. [Like R] Thank you for upgrading my room and allowing me to have a small swimming pool with my own slap. This hotel has two large pools and a children's pool, the hotel is not very green and looks very clean. Three restaurants, buffet, Spanish restaurant and a Fusion restaurant. The buffet is not booked, the other two have to be booked in advance but it is also free. The back door of the hotel can be directly connected to the sea by brushing the room card, or you can go to the seaside. They are restaurants, bars and shops. You can imagine how lively it will be during the peak season. And this street is so long that you can walk 40 ➕ minutes while walking, eating and drinking all the way. The roadside is a five-star hotel. You can see the swimming pool and restaurant of other hotels. You are ready to change to a hotel next time. [Laughing R] c The food is not bad, it is still very cost-effective compared to Switzerland, and the taste is good, I am satisfied [Laughing R] The front desk will give a map when checking-in, It’s quite convenient to want to go to traffic. [Come on R]z Overall, it’s not bad. It’s recommended [okR]
This is a really nice resort, with a nice lobby and amenities. It's also right by the ocean, and the dining room has a great view overlooking it as well. The breakfast was really top notch and delicious, with a lot of fresh fruits and food varieties. Sadly, the location is a bit inaccessible and not that close to either of the airports on the island.
Very nice hotel, highly recommended. The facilities are not particularly new but everything is there. You can see that the standard was very high back then. The room is large, with plenty of hot water, a large balcony and welcome fruit. The hotel has a separate yard with a swimming pool and a nice garden. The breakfast is rich and has a full range of dishes. The location is not special. It takes a while to walk to the beach. There is also a bus stop next to it. It is very convenient to take a bus from the city and sit directly until the evening. There are also buses that can go directly to the airport within walking distance.
Very Good
98 reviews
8.6/10
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PHP 4,372
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9,1/10
Great
GGuest UserSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
CClarestaBest 4 star hotel!!
Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel.
The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room.
We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal.
The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy.
It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel.
If there’s anything to complain about, I would say the steam room wasn’t working during my stay!
GGuest UserLovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
GGuest UserThe hotel environment is very good. The hotel is very close to the airport and has very complete facilities. The kitchen is clean. The dishes were also very clean. Overall very satisfied with the hotel. Will definitely stay at this hotel again next time.
GGuest UserMagnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
DDouglas JamesWe arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently.
Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch.
Definitely recommend
GGingermasionThe biggest pros are its beautiful surroundings and spacious rooms, though they can be a bit dim, and the water pressure is quite low. The pool is very comfortable, and the staff by the pool were the friendliest. We opted for the half-board package, which included a buffet breakfast. For dinner, you could choose from any of the hotel's five or six restaurants, with a credit of 72 Euros per person for ordering à la carte (drinks not included; you pay for anything over the limit). The breakfast wasn't particularly varied, but the beachfront restaurant's dinner was surprisingly good, with stunning sunset views. If you plan to dine there, you absolutely, absolutely, absolutely must book in advance.
There's basically nothing around the hotel, though there's a small town with dining options less than a 10-minute taxi ride away (we didn't visit). A taxi to Playa de las Américas costs around 30 Euros. This hotel is best for just relaxing and vacationing on-site. The hotel also provides a shuttle service to its own beach.
Overall, the hotel stands out for its distinctive exterior and decent restaurant food. However, for an island resort at this price point, everything else was pretty average.
CChristinewanWe stayed at GF Isabel in an apartment and overall had a really nice stay.
The location is great – easy to walk to shops, restaurants and the beach, which made everything very convenient. The hotel has a lovely family-friendly atmosphere, and there were activities and entertainment for kids, which my daughter really enjoyed.
The evening shows were actually really good – much better than we expected – and it was nice to have something to do after dinner without needing to go out.
The apartment itself was a good size and practical for a family, although the decor is a little dated in places. That said, everything was clean and worked well.
Staff were friendly and helpful throughout our stay. After we checked out, we realised we had left a water bottle behind. When we went back to ask, one of the ladies at the hotel was really kind and helped us find it and return it to us, which we really appreciated.
Overall, a great choice for families and we would happily stay here again.
GGuest UserBooked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.
JJimmy _ValenciaWe have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite!
It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.
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