Posted on Aug 5, 2026|Deluxe Queen Room
Guest UserThe hotel's scenery is exceptionally beautiful, with a Chinese-inspired design and blessings extended to every guest. The courtyard is adorned with crape myrtle, pomegranates, and magnolia flowers, creating a sense of abundant beauty and prosperity. Flower-lined paths lead to picturesque spots, making every step a delight, and allowing one to forget all worries and simply immerse in the moment. The public hot springs are spacious, available both indoors and outdoors. The rooms are private villas, some with their own hot spring baths, and the温泉 water is natural radon spring water. The front desk managers, Helen and Li Yilin, were very attentive. I would definitely choose Fairmont Chengdu Hot Springs again if I have the chance; it must be even more beautiful in the autumn. This was a wonderful trip.
Show more
Price per night fromPKR 36,914
Posted on Aug 7, 2026|King Premium Room
BalabalamiracleMy overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues.
I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members.
However, some unacceptable problems arose:
The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns.
The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay.
The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.
Show more
Price per night fromPKR 74,077
Posted on Aug 21, 2026|Elegant Quadruple Family Suite (Panda Theme)
Guest User
We stayed in the Panda Family Room, which had a fantastic themed atmosphere. The room decor was cute and whimsical, and the space was generous, perfect for a family. Our child absolutely loved the panda-themed decorations and the toys provided in the suite. The butler service was attentive and thoughtful, responding promptly to all our requests. Overall, it was a wonderful experience, highly recommended for families traveling with children.
Additionally, the hotel's housekeeping staff was incredibly meticulous. Every day, they replenished the fruit platter and toiletries. After seeing us use disposable bath liners, they thoughtfully left us extra disposable bath liners and toilet seat covers after cleaning, along with a sweet note. Their service was truly considerate, and we're very grateful.
Show more
Price per night fromPKR 17,588
Posted on Aug 22, 2026|Deluxe King Room
XiaoxiannvdemamamaMy stay at the Ritz-Carlton was a delightful surprise. When housekeeping tidied the room, they thoughtfully placed my teddy bear next to the pillow. This small, playful gesture really showed how much care they put into their service. The staff who delivered items and set up the extra bed were always very polite. I particularly appreciated how they covered the wheels of the extra bed with a towel – a small detail that not only hid the unsightly wheels but also made me feel the bed was cleaner. Staff members also bid farewell politely when leaving the room, and the room itself was always spotless and tidy. Furthermore, the concierge service was excellent, like Harvey today. All these little things, though seemingly minor, highlight the well-trained staff and create a warm, comfortable experience through their attention to detail.
It truly reinforces the idea that ”a five-star hotel isn't just about top-notch facilities – even if they're not the newest as time goes by, proper maintenance makes them comfortable. More importantly, it's about the service, a detailed experience you feel at every moment of your stay.” I will definitely choose the Ritz-Carlton again on my next visit to Chengdu.
Just a small suggestion: the air freshener scent on the ground floor lobby and the 25th floor was a bit too strong. It was quite pungent immediately after stepping out of the elevator.
Show more
Price per night fromPKR 33,728
Posted on Aug 18, 2026|Superior 2-Bed Room (City View)
Guest UserStaying at this Marriott in Chengdu with my parents was a fantastic experience. The service was incredibly thoughtful – they helped us with our luggage, gave us weather updates, and even provided extra toiletries, earplugs, and welcome fruit. The room itself was spacious. The hotel breakfast was also very rich, offering a great selection of both Chinese and Western dishes, and everything tasted delicious. For its price range, this hotel is definitely top-notch, offering excellent value for money.
Show more
Price per night fromPKR 23,051
Posted on May 3, 2026
AviourThe room itself was beautifully decorated, but the biggest surprise was the excellent hotel service, especially from Lotus, our concierge. Not only did she help me receive a delivery, but she also looked after the fresh produce it contained and even helped me carry things up and down. She deserves a special shout-out, as she really kicked off my trip to Chengdu and the snowy mountains on a high note!
Show more
Price per night fromPKR 18,374
Posted on Aug 23, 2026|Enjoyable Twin Room
Guest UserThis was, without a doubt, the most satisfying hotel of our 11-day trip. The room was spacious and very comfortable. My parents and I stayed for two consecutive nights, and the service was excellent. Don't let the small entrance fool you; the quality of service and the hotel environment are on par with, if not better than, some of the more well-known hotels! The breakfast was extensive with a wide variety of choices. A small detail I really appreciated was that the key card was already inserted when we entered the room – so convenient! The location is also fantastic, very close to People's Park, perfect for a relaxing tea.
Show more
Price per night fromPKR 12,250
Posted on Aug 13, 2026|Elegant Queen Room
MeibabyThe hotel's location is fantastic. It's incredibly convenient for getting around, with taxis readily available right outside. The subway station is just a 6-minute walk away, and there's a large shopping mall and a food street nearby, which is really handy. You'll also find plenty of great hot pot restaurants in the area, and it's very close to Wenshu Monastery. The hotel room itself is quite good, and the price is reasonable. It's spacious, and the staff are incredibly patient and always willing to help with any issues you might have.
Show more
Price per night fromPKR 16,719
Posted on Aug 19, 2026|Majia Guestroom
dream4fireThe hotel is located in Wenshufang, very close to Wenshu Monastery by foot. However, parking is underground, and it's a bit inconvenient that there's no luggage cart to unload bags at the hotel entrance. We stayed in a private courtyard with two rooms, traveling with elderly and children. Having our own courtyard to experience the Chengdu rocking chair life was quite nice. The entire complex is essentially a commercial street. You can grab a bowl of Gaiwan tea, some Tangyou Guozi, or get an ear pick by the roadside – a great way to experience the laid-back Chengdu life. The children's rocking chair in the small courtyard is super cute. Because the courtyard is a general heritage building, the facilities are a bit old. BTW: Breakfast was just average.
Show more
Price per night fromPKR 23,713
Posted on Jul 23, 2026|Elite Double Room (with Bathtub)
Kelsey ChowWhile the room design is undeniably nice and the location is convenient for exploring local food and attractions, the customer service was a major letdown. The receptionists lacked professionalism—they didn't make eye contact while talking to us, to a point where we need to ask if one was available to attend us, as well as handled basic tasks poorly. Dropping off luggage for our pre-arranged airport transport took over 15 minutes because of their disorganization. Check-in was completely uninformative; despite offering several perks like discounted massages, guest laundry, and luggage transport on the room description, no one bothered to explain them to us upon our arrival. Additionally, the guest laundry room was poorly maintained, dimly lit, and gave off a creepy, dilapidated feel.
Show more
Price per night fromPKR 11,877