Novotel ChengDu Chunxi Road

I recently stayed at the Ruofute Hotel and was really impressed with the service quality. The extensive breakfast buffet left a strong impression on me. Overall, the hotel felt clean and the environment was pleasant. If I had to be critical, I'd say the facilities could use a bit of an upgrade. The hotel is close to Chunxi Road, about a ten-minute walk, which is nice because it offers a quiet retreat amidst the hustle and bustle. The lobby staff's service truly gave it a five-star hotel feel. If I had to rate it, I'd give it a 4.99, deducting that 0.01 for a slight wish for the external surroundings.

Excellent environment, complete facilities, and spotless cleanliness. The front desk service was attentive and thorough. It's a refreshing change for a hotel in Chengdu's core business district. The service was polite, warm, attentive, and meticulous.

Booked this hotel right after it opened. The room was super clean, and all the staff were very polite. Breakfast had a good variety, with some Chengdu specialties, and it even changed up a bit over the two days. The side dishes were really tasty too!

Facilities: Well-equipped Cleanliness: Spotless Location: Good Service: Attentive I'll definitely book this hotel again next time. The front desk staff were very welcoming. It was quiet and comfortable for sleeping at night. Plus, the hotel is quite new.

Everything exposed! Who takes responsibility for the guest experience! A truly awful stay! For a hotel that supposedly just opened in 2026, the actual hardware, hygiene, and management level are nowhere near the standard they should be. They repeatedly asked for good reviews, which is one thing, but the room was incredibly stuffy! The Wi-Fi was exceptionally slow! I know HUAZHU's Wi-Fi can be slow, but this was abnormally slow! The Wi-Fi for screen mirroring on the TV was also bad, and mirroring wasn't smooth. Mobile data signal in the room was also poor. I can't believe this hotel opened in '26! The hygiene situation was particularly shocking! The headboard was completely covered in dust, clearly not cleaned at all! I don't know what the problem was, but as soon as I turned on the air purifier, which looked clean on the surface, the entire room was filled with floating dust and lint! I'm not sure if it was from the bath towels and hand towels shedding, or if the room hadn't been thoroughly cleaned, but as soon as I turned on the hairdryer, a large amount of lint flew everywhere: I've never encountered anything like this before! The indoor temperature absolutely could not reach the temperature set on the air conditioning! I set it to 23 degrees, but the room dropped to 18 degrees at night, freezing me! Even the entire AC panel was covered in dust! The showerhead design in the bathroom was terrible; the water pressure was extremely weak and couldn't be adjusted, you could only turn it on or off! The toilet flush was weak and would get blocked! Breakfast had very few varieties, and the overall management was chaotic! Guests had to wander around looking for tables after entering the restaurant. When the restaurant was full, no staff member warned us in advance; it felt like a 'table grab'! The restaurant's cleaning and table clearing process was equally terrible; my food was cleared away twice while I was still eating! A truly ridiculous experience! During opening hours, an employee openly complained about being tired, hoping the company would optimize staff arrangements, set break times, and improve the food collection process, rather than directly conveying negative emotions to guests! The elevators had no air conditioning, making them hot and stuffy like a sauna, and they also smelled of smoke. After swiping the card, the floor buttons were very unresponsive. The overall equipment experience was very poor! And what exactly is "FOOD EXCHENGE"? Are they trying to incorporate 'cheng' from Chengdu, but it just feels completely random and out of place... In summary, this hotel is completely unsuitable for independent travelers! The entire check-in process significantly dampened my mood! Actually, it doesn't even matter! Perhaps this is just the true standard and guest experience of HUAZHU.

Traveling to Chengdu? I highly recommend staying at the Novotel Chengdu Chunxi Road! The room facilities are excellent, the front desk service is very warm and welcoming, and the breakfast spread is fantastic. Plus, they have a robot that delivers takeaways right to your room, always on time. My trip to Chengdu was truly enjoyable!

Absolutely thrilled with this hotel! Top-notch in every way! We also met an incredibly kind front desk staff member named Liu Yun – I even went back to check his name when we checked out, haha! I used my Trip.com perks for breakfast, and due to some operational issue, I missed redeeming one day. But he quietly arranged breakfast for us anyway! The hotel breakfast is superb, small but exquisite! They also sent us a fruit platter and upgraded our room! Many thanks!

Traveled to Chengdu with my mom. I've always been a fan of Novotel, and this one didn't disappoint. The breakfast spread was amazing and delicious, with so many local specialties like Bobo Chicken, Zhong Shui Jiao (dumplings), Ye Er Ba (sticky rice cakes), and Cold Shredded Rabbit. I noticed quite a few foreigners and guests from Hong Kong, Macau, and Taiwan staying here long-term. Oh, and the laundry room is a lifesaver – 4 washers and 4 dryers, available 24/7. Super convenient for business travelers! The hotel itself is quite new, and the rooms are spacious. They even gave us complimentary welcome fruits. It's about a 15-minute walk to Chunxi Road, which is perfect for an evening stroll.