Romantic Hotels in Nagano Prefecture, Japan

I booked two rooms for two nights, but due to a system glitch, one of the rooms wasn't successfully booked. Trip.com customer service then recommended another hotel. However, the next day when we arrived at the new hotel, we still couldn't check in. All payments for both rooms had been made by 10:30 AM, so they should have been reserved for us. Yet, the hotel again cited a system error and said our rooms hadn't been held. They then told us to return to the first hotel, and it was already around 11 PM at that point. I was utterly frustrated by the whole situation. Despite all this, Trip.com's customer service was very responsive and helpful, thumbs up to them.

This hotel has a really cool design. The room was small but had everything you needed, though there wasn't enough space to open two large suitcases. A pleasant surprise was their happy hour in the evening, and after 9:15 PM, they opened a 'mystery room' with free drinks and snacks – that was a lot of fun! I was lucky enough to meet a staff member who spoke Cantonese; their service was excellent and very friendly. The location is also quite good, about a 12-minute walk from the JR station.

Very decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).