WWanhe ZhangThis Banyan Tree property boasts an excellent environment, with architecture and decor that distinctly showcase Naxi ethnic characteristics. On clear days, you can even catch a glimpse of Jade Dragon Snow Mountain right from the hotel entrance.
I booked a Jacuzzi King Bed Villa. From the carpets to the wooden furniture, everything felt well-used but meticulously maintained. The bathroom fixtures were Toto and Hansgrohe, featuring smart toilet seats. The hot and cold water for the sink could be adjusted independently. The toiletries were Banyan Tree's own brand, and they were quite pleasant to use. The outdoor soaking tub is cleaned and refilled for each guest, with 24-hour heating, and you can choose whether or not to activate the hydro-massage function. Almost all the indoor and outdoor lighting was warm-toned, and the design of the spotlights and light strips was very well thought out, creating a lovely ambiance in the evening.
The service was outstanding. From check-in to check-out, every staff member I encountered was incredibly polite, greeting guests with genuine warmth and sincerity! A dedicated front desk butler even called me the day before check-in and added me on WeChat to coordinate details. Any requests could be handled directly via WeChat, and the efficiency was truly impressive â a real standout! Amenities and fresh fruit were replenished and changed daily, and the daily cleaning was exceptionally thorough. The turn-down service was excellent. During my three-day stay, I received a complimentary Banyan Tree little turtle and a traditional ornament.
The buffet breakfast offered a good variety of dishes, and everything was very fresh â no complaints there. The food at the White Cloud Chinese Restaurant was excellent, with a very traditional flavor. The ingredients, cooking, service, and ambiance were all great, though the prices were a little on the higher side, but the portions were generous. I recommend the Stir-fried Water Hyacinth, SautĂŠed ******* Pork with Herbs, Stewed Spare Ribs with Mixed Vegetables, and the Shangri-La Yak Hot Pot.
The spa was fantastic! The Banyan Tree Gallery here is also worth a visit, featuring many works created in collaboration with local artisans, as well as some pieces from the Baisha Embroidery Art Institute available for sale.
Most of the hotel staff are locals from Lijiang, and the entire hotel does an excellent job of incorporating local culture. I look forward to returning to Banyan Tree Lijiang for another vacation when I have the chance.
Many thanks to all the hotel staff for their incredibly warm service!
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