I stayed with my daughter and her baby , hotel and staff were absolutely amazing especially girls at the desk Najma Fatima and Nayab very helpful.
Beds were comfortable clean , lots of space to hang about in the hotel . .
Definitely recommend it with young family.
Mrs khan uk
The size of the room is neither too big nor too small. It is just right. The bathroom is separated. There are many types of breakfast, especially desserts and cakes. There are also a lot of people. Overall, it is not bad.
excellent service! Very serious and patient! More formal! Suitable for a family holiday! Safe and secure! Security staff is also very polite! The restaurant staff has a Chinese-speaking boy! Learning Chinese for several months! Overall good! Great! for safety! The windows won't open here! Are all closed! The hotel should be the same!
The hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
Hotels in Gulberg III,Lahore100% of visitors choose this area
GGuest User2024.05.06
The front desk upgraded me to a deluxe single room for free, but there were guests staying in the hotel talking outside in the corridor all night, which was a bit noisy.
Yes, I go to this place every year. If it's not for business, I won't go there. Chinese are not allowed to go out unless they arrange a bulletproof car + security. Otherwise, they can only be taken to the hotel. It was boring to death. I couldn't stand it after staying for 6 days, so I changed my flight ticket and left early.
Hotels in Gulberg III,Lahore100% of visitors choose this area
IIgor2025.04.07
Good hotel, they bring complimentary water and apples. The room is of normal size.
In the restaurant, dinners are either a menu or a la carte, depending on the requests. There is a lot of meat and sweets on the buffet, vegetables and fruits are minimal, but this is everywhere in Pakistan.
There is a swimming pool - women's and men's visiting hours are separate.
The hotel has a small guarded area.
The area is normal, better than in the center. Only a taxi takes you to the sights.
UBL ATM in the hotel - you can withdraw from foreign cards - this is rare in Pakistan.
The service is excellent!
Apart from the old hardware in the room, everything else is very good! The whole building is very local and historical! Dinner in the hotel restaurant in the evening with local singers performance appreciation, it is also a very good experience!
super professional staff. decent breakfast. rooms feel a bit dated but not annoying. staff is very knowledgeable . location doesn't have too many resturants nearby.
Super
Wonderful live
Reception good service, especially Ms.Mahrukh Akram.
Very Good
117 reviews
8.2/10
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GGuest UserThe hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
GGuest UserActually a nice hotel but the food was either good or very bad not very helpful when I wanted to change my booking I was also lied to when I asked for the manager
GGuest UserI stayed with my daughter and her baby , hotel and staff were absolutely amazing especially girls at the desk Najma Fatima and Nayab very helpful.
Beds were comfortable clean , lots of space to hang about in the hotel . .
Definitely recommend it with young family.
Mrs khan uk
侯侯Apart from the old hardware in the room, everything else is very good! The whole building is very local and historical! Dinner in the hotel restaurant in the evening with local singers performance appreciation, it is also a very good experience!
IIgorGood hotel, they bring complimentary water and apples. The room is of normal size.
In the restaurant, dinners are either a menu or a la carte, depending on the requests. There is a lot of meat and sweets on the buffet, vegetables and fruits are minimal, but this is everywhere in Pakistan.
There is a swimming pool - women's and men's visiting hours are separate.
The hotel has a small guarded area.
The area is normal, better than in the center. Only a taxi takes you to the sights.
UBL ATM in the hotel - you can withdraw from foreign cards - this is rare in Pakistan.
The service is excellent!
SSHANSHANexcellent service! Very serious and patient! More formal! Suitable for a family holiday! Safe and secure! Security staff is also very polite! The restaurant staff has a Chinese-speaking boy! Learning Chinese for several months! Overall good! Great! for safety! The windows won't open here! Are all closed! The hotel should be the same!
GGuest Usersuper professional staff. decent breakfast. rooms feel a bit dated but not annoying. staff is very knowledgeable . location doesn't have too many resturants nearby.
DDongnanyalaonanrenYes, I go to this place every year. If it's not for business, I won't go there. Chinese are not allowed to go out unless they arrange a bulletproof car + security. Otherwise, they can only be taken to the hotel. It was boring to death. I couldn't stand it after staying for 6 days, so I changed my flight ticket and left early.
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