Listen up, folks. I'm not one to trash someone else's reputation, but I have to be honest in my review. Let's start with the positives: a pleasant property in an excellent location, a nice pool, and spacious rooms. However, there's a clear problem with the hygiene facilities and cleanliness in general. There was a terrible smell in the room, and it was hard to get rid of, considering that keeping the patio door open meant losing the little coolness that the awful (noisy and inefficient) air conditioners produced. Unfortunately, the biggest problems arrived on the second night: a blackout throughout the entire hotel at night, leaving us without electricity for about twenty minutes. Once I got back to the room and lay down for a while, I felt an intense itching on my shoulders: a bed bug had bitten me everywhere. I immediately asked for a room change, and in the new accommodation, I didn't find bed bugs in the mattress, but I counted 7 dead ones on the floor in various parts of the room. The hotel probably has an infestation, and instead of changing mattresses, they're just getting rid of bed bugs as they appear with spray or similar methods. But that's not how it works; the mattress needs to be replaced or completely treated with the proper extermination methods. Up until the bed bug incident, I could accept certain shortcomings, contextualizing everything within the objectively low price paid (€12 per night), but the bed bug issue is inexcusable. Furthermore, there was no official apology or offer of compensation for the damage, not even a symbolic one like a complimentary breakfast or something similar.
I arrived at the hotel around 1:30 PM and completed the check-in process. The official check-in time was 2:00 PM, and they gave me the room about 5–10 minutes after that. During that time, they mentioned the room was still being cleaned. Normally, housekeeping should be finished by check-in time, so it felt a bit delayed. That said, since it was only a short wait, it wasn’t a big issue—I just wanted to mention it.
The hotel is located slightly outside the central area, but I actually see this as an advantage. It’s in a quieter and more peaceful neighborhood, away from the crowds. At the same time, the center is still within walking distance—about 1 to 1.5 kilometers. If you rent a motorbike or don’t mind walking, the location works very well.
I liked the hotel overall. It is well-maintained and not old or worn out. The surroundings are green, and the landscaping is nicely done. My room was also very nice—spacious and located in a quiet area.
One downside was the TV. It was not a smart TV and did not show any channels at all, which I would consider a negative point.
Other than that, the air conditioning worked properly, and the bed was very comfortable. Personally, I liked this hotel.
Would I stay here again? Yes, I would.
I cannot comment on the breakfast since I didn’t try it. There is parking available, so if you rent a motorbike, you can park it easily.
For this price range, I found the hotel to be very good and reasonably priced. I would definitely recommend it.
Have a great holiday!
I stayed here for 4 nights due to a botched reservation from another of their property under the IndochineGroup. I was travelling with a friend and we booked a studio double room with pool view and balcony each.
Overall I had a good stay although the maintenance of the hotel could be a lil better. I would like to give special mention to a really exceptional staff, Mr Sadaka, for being the highlight of my stay. He was perhaps the only one who easily comprehended our requests, great situational awareness and resolved whatever issues that we brought up with professionalism and positivity.
The rooms were spacious with basic amenities. I think the hotel is a little old and you can see that they are doing their renovation in parts. Some room floors are diff from the others. And some parts of the wall have old mold that they either missed out or just didn’t care. There is a fridge, TV (not working), thin bathrobes and a station with coffee and tea. Bed was king sized and comfy with clean white sheets.
Bathroom is a little dark and looks moldy but maybe it’s just really old. They provide shower gel and hand soap in a pump bottle.
Maintenance of the room could probably be better with a new coat of paint. There were mold stains below the luggage shelf which they prob thought no one would notice.
The swimming pool was a real blessing after a hot morning walk. It’s surrounded by the ground level rooms (pool view) and has a quaint little sunken bar where you can enjoy your cocktails while swimming. The walls inside the pool at the deeper end is covered with a layer of brown mold/fungus which peeled off into the water when I touched it. Loads of bits floating after.
They have a good restaurant in the lobby and an even more quaint cafe serving local dishes just next door (there’s a sliding door from the restaurant) MUST check it out! There’s also a good bagels place just outside on the right of the entrance. Perfect if your room doesn’t come with breakfast.
They also have a good massage service where you can choose to have it in the massage rooms above the cafe or in your room. There is a 20% discount if you are a guest.
Location-wise, it’s really convenient with loads of eateries and the famous Pub Street just a 10min walk away.
I really liked this hotel. It's located in a quiet and peaceful area. They clean the room and change the sheets and towels every day. The staff are friendly and always ready to help if you don't understand something or need assistance. The room itself is good; the wardrobe and small table are a bit worn, but that wasn't a big issue for me. It was quiet and peaceful in the room, I didn't hear any outside noise. The pool is clean and lovely to swim in! Thank you for such great service!
We chose this hotel for a few hours to rest before our journey. The room was good and quite clean. We were given water immediately upon arrival, and there was also bottled water in the room. Our child even managed to swim in the warm pool on the 4th floor. The biggest drawback was the lack of hot water in the room; we had to shower with cool water. The staff were very friendly, always smiling, and eager to help. We didn't try breakfast as we checked out on the evening of our arrival. Overall, it was satisfactory for the very minimal price. Thank you.
Just lovely.
The room was spacious, clean, an amazing double ended huge bathtub, as well as a lovely hot shower.
Staff were so friendly, and helpful. I messed up the booking but they were really understanding and done everything they could to accommodate us.
The garden is super cute with beautiful plants and a pool, but the pool spent get much sun so was sadly too cold to swim in.
It’s situation just down the road to one of the street markets and about ten mins walk from pub street so a great location.
Would definitely book again.
Siem reap was a really pleasure
We really enjoyed our stay with friends. Clean room and friendly staff. Walking distance to the town. We will definitely comeback here. Good ambiance. Very close to the Bus Station and easily accessible to restaurants.😍😍
This hotel makes you feel welcome; the entire staff is friendly and helpful, and the location is perfect.
I highly recommend the dinner buffet—reputedly the best in the city and reasonably priced considering it’s all-you-can-eat: it includes scallops, crab, lobster, prawns, beef, chicken, and anything else you can think of!
I would definitely recommend this hotel to my friend and family. The price is very affordable and nice way nicer than other higher priced hotels.
Great
132 reviews
9.0/10
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8.6/10
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ССветлана ТихолазNice, cozy, quiet hotel. There is a small swimming pool, a recreation area, a mini bar. There are two sections on the floor, two rooms in each section.
Each section has a recreation area designed for two rooms, a large refrigerator, a cooking area. But there are no utensils for cooking.
The room is large, spacious, the bed is comfortable, high and soft, there is local lighting, which is very convenient.
GGuest UserThe hotel is located with a discreet entrance in the quieter part of town, outside the hustle and bustle of the centre and bar street but with everything within a short walk.
The hotel has a delightful pool area open until 10pm where one can relax and swim as the heat of the day cools slightly
Breakfast offers western and local options as well as a good selection of fruit and cereals
The customer service is excellent with all the staff very attentive
PpassportfullofrosiesposiesThis hotel, particularly the service, has made me in love with Siem Reap. Mr Phea, Ms. Thida and Ms. Annie truly deserve my recommendation for their great hospitality, genuine care, and friendliness. I was first greeted my Mr Phea at the airport for the pick-up by TukTuk. It was a complimentary by the hotel. He was welcoming and so was Ms Thida when I arrived at the hotel. Not only with her warm smiles, I was also welcomed with a cold towel and a refreshing lemomgrass drink. We chatted like as if we had already known each other! As the room was already available on my arrival , I was granted early check-in to my room. Thank you, Ms Thida! I love my room. It was spacious and cosy. I wished the mini bar was complimentary but no biggie as there's a small grocery store just across the road where you can buy instant noodles, snacks, drinks and toiletries etc I spent the rest of my day out on a TukTuk for sightseeing and lunch. Mr Phea was my loyal TukTuk driver throughout my stay in Anjali. He was also like a tour guide and a friend to me. He brought me to an area where the Muslim community lives. There's a mosque and plenty of Halal food/restaurants. I truly appreciate Mr Phea doing this for me. Because of this, I had the opportunity to devour the delicious Cambodian dishes of Beef Lok Lak, Amok Fish, etc, without having to worry if it was pork-free and safe for me to eat. He brought me for a drive along the paddy fields and to watch the sunset. When I returned to the hotel, I was greeted by Ms Annie and Mr Panha. They were friendly too! Breakfast was alright to me. My first morning, I had my breakfast prepared and packed in a tiffin carrier as I left at 4am to go for the Angkor Wat Sunrise Tour. They packed hard boiled eggs, croissants, bananas, and little baguettes with jam. Only one morning I went to the restaurant for my breakfast and I chose Waffles with fresh fruits. There's a buffet of bakeries (bread, pastries, cakes), fresh fruit juices, cereals, and salad. I would totally recommend that the hotel look into an airtight container for the cereals as the ones I ate were all kinda soft and stale. The salad too should be covered because it was 'covered' with fruit flies and flies feasting on it. My two other breakfasts were spent in my room as requested. One of it was exceptionally good. I requested for scrambled eggs with cheese and mushrooms and I got just that. It was creamy and fluffy! I requested for smoked salmon at the side but was given smoked salmon bagel with rocket leaves and
The morning on my check-out day was sort of disgusting. The scrambled eggs were dry and two of out the croissants were cold. The watermelon Juice was good though. It could have been perfect if a glass of ice was served alongside with it.
KKSea 14-Star Luxury Hotel for the Backpacker Price of $40/night!
The first thing you notice about Sokha Palace Siem Reap Hotel is just how pretty it is! The architect, painters, decorators and maintenance staff did a fabulous job (see my photos). The second thing you notice is how delicious the huge buffet is – including free espresso drinks. Third, you notice that the rooms are not only nice but that everything works well (aircon, hot water showers, refrigerator, wifi, and cable TV with news channels from a half dozen countries like CNN). Fourth, it is in a quiet location less than 15 minutes from Angkor Wat, and only a $2 tuktuk ride to Pub Street or anywhere else in Siem Reap.
But then you notice the best part: the outstanding hotel staff. For example, the Front Desk Manager Phyrun personally helped me when I could not make my room keycard work, and even brought me a bucket of ice. Originally I booked five nights during Chinese New Year with Trip.com discounts for $39/night, but he gave me a free upgrade from a garden view double with king bed to a pool view room. I liked it so much I wanted to extend, but the best I could find online was $41/night garden view, $51 for pool view. I asked Phyrun if I could get the upgrade again if I bought the $41 online, and he said no – but he smiled and said he would give it to me for $40/night the Khmer rate instead (normally $50 for barangs like me)!
The restaurant had other examples of great staff. Some days the restaurant is overflowing with several hundred guests, other days only a few dozen. Yet they maintain the quality and personal touch from the egg and soup station, to the bountiful buffet, to the waiters and waitresses that clear the tables. The Restaurant Manager Somedy and his Assistant Manager Chhaiya keep it all flowing smoothly. Even on the busiest day, waitress Chanthla took the time to show my Khmer friend’s elderly stepmom the way they fold the napkins. Today the espresso machine was not working for a while, so Chhaiya offered to have a waiter drive over to the sister hotel to bring me lattes. I repeatedly declined, but was very impressed by the excellent customer service attitude.
So the real beauty of this French chateau style hotel is its employees, including very efficient housekeeping and grounds staff. I checked out the “5-Star” Sokha Resort on the other side of its convention center, but did not like it half as much (especially for 70% more per night). Normally I would be afraid to write a review of a hotel that I like so much, but with 456 rooms I don’t have to worry about it being full. Do yourself a favor and stay here when in Siem Reap.
DDARrYaI really liked this hotel. It's located in a quiet and peaceful area. They clean the room and change the sheets and towels every day. The staff are friendly and always ready to help if you don't understand something or need assistance. The room itself is good; the wardrobe and small table are a bit worn, but that wasn't a big issue for me. It was quiet and peaceful in the room, I didn't hear any outside noise. The pool is clean and lovely to swim in! Thank you for such great service!
GGuest UserThis was my first trip to Cambodia, and I stayed here for 4 nights. Getting here from the airport, I paid $8 for a bus, then another $1 for a tuk-tuk to reach the property. My return journey was the reverse. Online sources suggest a round-trip bus ticket costs $15. Although this was the cheapest accommodation I could find in Siem Reap, I was pleasantly surprised that noise wasn't an issue, and I slept soundly. Be aware that some showers only have cold water! Also, there's no hairdryer, which can be quite inconvenient for those with long hair. I hand-washed my clothes, but there were many laundry services nearby offering a rate of $1 per kg.
MMariasmdThe room was exactly as show on the photos; spacious clean and bright. I could order breakfast to my room which was great. The first day breakfast was 15 minutes late, but luckily I wasn’t heading for the airport or anything. At the time of my stay there were offering 2 choices for breakfast, which were both delicious. The room came fully stocked with snacks as well as al pullover and Jon alcoholic drinks for cheap. Everything was around a dollar to a dollar twenty five. There is no elevator at this hotel. I was on the third floor and only had a carry-on luggage. Staff were pleasant and answered questions patiently.
GGuest UserAt Metta Residence & Spa, what makes the experience truly special is not only the beautiful property itself, but above all the people who work there. The staff stand out through their exceptional attentiveness, genuine warmth, and remarkable kindness. From the very first moment, you feel welcomed and well cared for, as every request is met with a smile and a personal touch. It is this combination of a lovely setting and heartfelt service that makes a stay there so memorable.
AAowupimengwangI was extremely satisfied with our stay and would wholeheartedly recommend this hotel to anyone planning a trip to Cambodia. First and foremost, the service was exceptionally attentive. Despite being a bit of a distance from Pub Street, they offered free tuk-tuk service, which only required a reservation. Furthermore, whether we were checking in, checking out, or simply returning to the hotel for a short break, staff members would always greet us at the entrance with jasmine-scented cold towels and iced water. The dining experience was also unforgettable. The chef was particularly kind and engaging, always interacting with us after serving the food to ask if it was to our liking. On mornings when we had to rush for our itinerary, the hotel staff would proactively pack the food we needed, including two delicious iced coffees, which was incredibly thoughtful. Lastly, the in-room experience was fantastic. Even though air conditioning isn't common in many places in Siem Reap, the hotel consistently ensured our room was perfectly cool, making for a truly pleasant stay. I only wish I had brought more cash to give the staff more tips to thank them for their hard work and dedication.
TThe Happie HypnoI stayed here for 4 nights due to a botched reservation from another of their property under the IndochineGroup. I was travelling with a friend and we booked a studio double room with pool view and balcony each.
Overall I had a good stay although the maintenance of the hotel could be a lil better. I would like to give special mention to a really exceptional staff, Mr Sadaka, for being the highlight of my stay. He was perhaps the only one who easily comprehended our requests, great situational awareness and resolved whatever issues that we brought up with professionalism and positivity.
The rooms were spacious with basic amenities. I think the hotel is a little old and you can see that they are doing their renovation in parts. Some room floors are diff from the others. And some parts of the wall have old mold that they either missed out or just didn’t care. There is a fridge, TV (not working), thin bathrobes and a station with coffee and tea. Bed was king sized and comfy with clean white sheets.
Bathroom is a little dark and looks moldy but maybe it’s just really old. They provide shower gel and hand soap in a pump bottle.
Maintenance of the room could probably be better with a new coat of paint. There were mold stains below the luggage shelf which they prob thought no one would notice.
The swimming pool was a real blessing after a hot morning walk. It’s surrounded by the ground level rooms (pool view) and has a quaint little sunken bar where you can enjoy your cocktails while swimming. The walls inside the pool at the deeper end is covered with a layer of brown mold/fungus which peeled off into the water when I touched it. Loads of bits floating after.
They have a good restaurant in the lobby and an even more quaint cafe serving local dishes just next door (there’s a sliding door from the restaurant) MUST check it out! There’s also a good bagels place just outside on the right of the entrance. Perfect if your room doesn’t come with breakfast.
They also have a good massage service where you can choose to have it in the massage rooms above the cafe or in your room. There is a 20% discount if you are a guest.
Location-wise, it’s really convenient with loads of eateries and the famous Pub Street just a 10min walk away.
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