This hotel is expensive, but the service is disappointing. First, no one helped me carry my luggage to my room.
Second, during the buffet dinner, they kept running out of melons, and in the last ten minutes, they were completely out of melons. They told me to wait five more minutes, saying they would come back one last time. But there was nothing. I feel that for a buffet, to simply stop serving food in the last ten minutes is a very bad form of fraud. Since the hotel is unwilling to honor its promises to save a little money, I think I will probably not return to this hotel anymore.
The hotel is new and clean, with a variety of facilities suitable for families. It features large indoor and outdoor baths, a large free parking lot, and spacious, comfortable Japanese-style rooms. The price is reasonable and offers excellent value.
The facilities and hospitality of the hotel mentioned above are close to full marks.
On the other hand, unfortunately the cleaning of the hot spring bath is not so good, and there is nothing that can be done about the quality of the hot spring water.
And the quality of the dinner. The number of dishes is more than enough, but I would like them to take the taste more seriously.
I would like food that tastes good, not just the price.
Loved that the hotel is just a short walk from Tobu World station!
Excellent location! Staff were very helpful even though they spoke little English.
Thank you. 😄
The room is spacious, sanitary, and the washing is very good. The cleanliness of Japan is beyond doubt. The hotel is a comprehensive hot spring hotel. The buffet breakfast and dinner are very rich. It is worth experiencing
Lodging at this hotel is a good choice of a high cost or price performance ratio, apart from its location quite near to the eki or train station. Foods in the dinners or breakfasts are abundant; and happy to have beer and sake in the dinner. Room is large enough for three guests.
Pity that there is no Wifi provided in the dining9 place; also there is no covered outdoor walkway connecting the main block and South Wing and guests would get wet on the way to the dining place or onsen, when it rains. Lack of ramps but many steps connecting places of different levels. Parking lots are not close to the assigned rooms.
The service is attentive, the food in the restaurant is delicious, the room is clean, and the outdoor hot spring pool can only be described as 👍. However, the location is relatively remote and it is inconvenient to take a taxi. Fortunately, the counter staff was very enthusiastic to help call a taxi, and it was included in the pocket list.
Even if the ingredients are used up due to the buffet, they will not be refilled, and unless you tell them, they will not be added. By the way, it's not the content of the buffet that makes me want to eat more. The correspondence relationship at the front desk is good, but the correspondence relationship between the people at the dining place is not good.
The swimming pool is crowded, but it feels good.
There is also a dinosaur monument, so I think children can enjoy it.
By the way, it is free for children under 12 to sleep together, but there is usually an extra charge.
Everything was good, the room, the delicious meals...it's true that the receptionists don't speak English but we were taken and dropped off at the station very kindly!!!
The stuff are extremely friendly and helpful. The reception desk stuff are always smiling and very willing to help. We have a wonderful stay here. Facilities are considerable for both elderly and kids. We would love to come back and visit again in the future.
Very Good
98 reviews
8.1/10
Price from
VND 1,102,380
per night
Check Availability
See All Hotels With Pools in Tochigi Prefecture
Latest Reviews for Tochigi Prefecture Hotels
See all
8,3/10
Very Good
The exterior of the hotel is pretty, but the interior of the hotel is dated and needs a bit of updating. There were parts of the hotel that were completely shut down (maybe there are saving up enough money to one day renovate). However the facilities and rooms are well maintained and the onsens are beautiful and peaceful. There are 2 main onsens, that are separated by men and women. Each day the onsens are switched, in the morning you will go to one, and in the evening before dinner you can experience the other onsen. Onsite there is a really nice restaurant and gift shop that featured local products at reasonable prices. There is a 24 hour coffee/tea station that is free to use. It's a short 10 minute walk from Kinugawa Onsen Station. When you arrive they provide you a yukata to wear while you are staying at the hotel. The rooms are spacious with options for a western bed or japanese style (sleeping on the floor). We opted for the western bed to be higher off the ground as we thought it would be colder to sleep on the ground. Although the rooms are very well heated and was a bit too warm, that we needed to open the window to cool the room down. The rooms have nice views of the countryside. They provide a pitcher of ice water in the room and you can go to the front desk to refill with ice if more is needed. The bathroom is quite large and has both a shower and toilet in a separate room of the bathroom; although we mostly bathed in the onsen. There is a 7-eleven nearby that was open 24 hours, but otherwise there isn't much else around the hotel. Also the town of Kinugawa Onsen closes quite early, around 8pm it's quite deserted. We were there at the end of November 2024, and it seemed that the hotel was mostly unoccupied, so we felt like we had the place to ourselves. It was a very nice one night stay.
The location is really good. 10 mins away from the station. Easy to find. Big hotel, about 11 floors. The room is quite spacious, part in western style with beds and part in japaneese with tatamis. There is sink in themiddle of the room, quite comfy. Good view to the mountain and forest from the window, 9th floor. Nice yukata to wear, i liked the outerpart. Breakfast and dinner is buffet, quite big choice, free beer for dinner, not so many fruits, no cakes for breakfast (dinner only). There is sushi and sashimi choice, delicious food. Onsen is quite good, clean, big. Will recommend to stay here
The buffet, public bath area, room, staff and etc. are all perfect!!! Especially the game center, swimming pool and the musical performance at the night. You can simply spend a few days in the resort! It is close to the attractions so the place is perfect!
It was great to have an open-air bath in the room ^_^ The large communal bath had a sauna, and I was impressed with the spectacular view from the open-air bathing space ✨ The buffet was delicious and amazing ♪ I want to go again ^_^
A lovely hotel with a great onsen. Traditional Japanese breakfast was delicious! Not much going on around the hotel though restaurant-wise, it’s definitely easier coming with a car.
This property is very close to “Nikko” in Japan so it’s situated in a very scenic part of the country . I was the only foreigner staying ( at least as far as I could tell ) but that didn’t matter the interactions I had with non English speaking staff were both warm and helpful . In particular a young lady Ms Henmi she was outstanding , she gave me directions on how to best get to my next port of call. The facilities of the hotel, the room, the Onsen etc are amongst the best I’ve experienced in Japan .
The stuff are extremely friendly and helpful. The reception desk stuff are always smiling and very willing to help. We have a wonderful stay here. Facilities are considerable for both elderly and kids. We would love to come back and visit again in the future.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.