Posted on Feb 15, 2026
clem.dbn
Exceptionally surprised by how beautiful the resort was. The entire property was well-maintained, peaceful, and even nicer than expected. The service was truly top-notch — the staff were consistently welcoming, attentive, and professional.
One of the highlights was the complimentary lounge access, which offered free snacks and drinks. It was a really nice touch and made the stay feel even more relaxing. The ocean view from the resort was also stunning and added to the overall experience.
The breakfast, lunch, and dinner options were surprisingly affordable considering the quality and variety. Everything felt thoughtfully prepared and well worth it.
The pools were just as impressive — clean, spacious, and perfect for unwinding. Overall, a fantastic experience and I would absolutely stay here again.
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Price per night from€ 295
Posted on Apr 26, 2026
Guest UserThis hotel is on its own island with two relatively small beaches that feel man-made, and the sand quality isn't great. Overall, the hotel seems quite new, and so are the indoor facilities. It has both indoor and outdoor pools, and the amenities are relatively comprehensive. However, I'm not sure if there was a communication issue, but I was told at the front desk that there's no kids' play area 😂. Hotel service is mainly in Japanese and English, but if you're lucky, you might encounter Chinese-speaking staff. Inside the hotel, there's a shuttle bus service directly to the airport and Naha city center (not part of the hotel's services), and it's usually on time. There's also a bus stop right outside the hotel, with apparently just one route, the 120, which generally meets transportation needs. You can't expect too much from a resort hotel, after all. It seems every room has a sea view, though perhaps with different angles and heights. Disposable amenities are also fully provided. After a two-day stay, my overall impression was good.
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Price per night from€ 263
Posted on Jun 10, 2026
Guest User
The service was excellent, and the hotel environment was fantastic! The breakfast and dinner were standard buffet style, with above-average quality. However, the staff at the small shops might need more training, as they were unhelpful and seemed clueless, which is not the standard of service expected from a top-tier hotel.
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Price per night from€ 202
Posted on Apr 12, 2026
Min Jong LeeLocation
The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants.
Service Issues
• Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway.
• Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was ”no proof” the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive.
Room Quality
On a positive note, the rooms are very spacious, which made the physical stay quite comfortable
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Price per night from€ 177
Posted on Jun 3, 2026
Miniyou
I stayed here a few days ago, right when a typhoon hit. The staff were all wonderful. Yesterday, I was supposed to take a shuttle bus to the airport and had already bought a ticket. Luckily, a staff member informed me that the bus was canceled and directed me on how to get to the airport. I'm so grateful to her! The hotel environment is also beautiful.
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Price per night from€ 233
Posted on Apr 16, 2026
Stanley Tea
I stayed at Hotel Androoms Naha Port on 15 April 2026. The room itself was clean, comfortable, and reasonably priced, and the location is good.
However, I had a very bad experience due to the hotel’s parking management.
During check-in, I clearly informed the front desk that I had a car and pointed out where I parked (behind the hotel). The staff confirmed that it was the hotel’s parking area.
Shortly after going to my room, the same staff knocked on my door and asked me to come down, saying I might have parked in someone else’s lot. Only after calling me down did they then ask for my car plate number, meaning they had not even confirmed whether the car belonged to me before approaching me.
It turned out I was directed to park in a private lot. I immediately apologized to the owner and was ready to move my car, but I was told I needed to pay a ¥30,000 penalty.
The signage was extremely unclear, poorly lit, and partially blocked, making it impossible to see at night. More importantly, this situation was caused by incorrect information given by the hotel staff.
The parking lot owner told me this was the 8th time this has happened with hotel guests, which shows this is an ongoing issue that has not been resolved.
The situation remained unresolved for nearly 1 hour. As no agreement was reached, the hotel decided to call the police to handle the matter.
After police intervention and discussions with all parties, the hotel eventually paid ¥30,000 to the parking lot owner, and the matter was resolved after almost 2 hours.
Despite all this, there was no apology or service recovery, and I was still charged the parking fee.
This was a simple issue that could have been prevented with clear signage or proper staff training, but it escalated unnecessarily and caused significant stress on the last night of my trip.
Overall, the room is good, but due to this experience, I would not recommend staying here if you are driving.
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Price per night from€ 42
Posted on Nov 17, 2025
Guest User
My girlfriend and I come from Hong Kong, and we’re honored to visit Okinawa for the first time, staying at your esteemed hotel for four days and three nights.
All the staff at your hotel are exceptionally friendly and eager to assist. Whether at the front desk, restaurant, or cleaning team, every colleague is impeccably polite. Even though our Japanese is nonexistent, the staff patiently communicated with us in English, which truly touched our hearts.
This time, I successfully proposed to my girlfriend right here at your hotel—sincere thanks to your hotel for creating such unforgettable and beautiful memories for us. Additionally, we absolutely loved playing with the parrot in the hotel’s basement; it’s so adorable and fun! We hope to see it again next time and have more joyful playtime with it.
We look forward to the opportunity to return in the future and share more warm moments together.
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Price per night from€ 314
Posted on Jul 7, 2026
Guest UserI booked this new hotel even though there weren't many reviews since it just opened in April 2026. As expected, the facilities were excellent. The room was spacious enough for four adults. When we arrived, the sofa had already been converted into a bed, which was a nice touch. The separate bathtub and toilet were convenient, and the amenities were thoughtfully provided, from cleansing oil to shaving lotion. There's also a free large public bath on the 18th floor, so you can shower there if you prefer. The 2000 yen fee for the swimming pool felt a bit steep for its size, though. The staff were friendly, and when checking in, they provided an induction-compatible pot, microwave-safe dishes, and disposable cutlery and chopsticks upon request. It's just one block away from American Village, which was an easy walk, and the night view from the balcony was beautiful. You can even get a good view of the fireworks show starting at 8 PM.
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Price per night from€ 151
Posted on Nov 19, 2024
Chilun
The hotel is located on Kouri Island, with a very nice view of Kouri Bridge.
The room is large and equipped with cooking utensils. It can accommodate many people.
The cleaning time was very random and did not follow the schedule, and the hotel staff came into the room to clean without prior notice. I was a bit dissatisfied.
Since I had notified the hotel through Trip.com before departure that I would arrive very late, but when I arrived, I found that the front desk was closed, and there was no prior notice from Trip.com or the hotel about the key collection arrangements, which made my group very panic. Fortunately, I found Trip.com customer service to find the password. Thank you to the customer service and compensation for helping me handle it that day.
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Price per night from€ 331
Posted on May 4, 2026
LinyinaiFacilities: Hyatt's facilities are unbeatable, and the size is quite large for Japan. The breakfast selection was a bit limited and didn't change much over three days, but the food itself was delicious. The swimming pool is small, but better than nothing. The hot water temperature wasn't very stable at night, fluctuating quite a bit. And for some reason, the toilet lid kept falling down and hitting me. Other than that, everything else was fine.
Service: Couldn't be better. Every time we arrived by taxi, the trunk was opened before we even got out, and they'd even help us check if we'd left anything in the seat 😂. All the staff spoke excellent English.
Location: It's about 1600 JPY by taxi to the airport and around 5000 JPY to American Village. Kokusai Dori is a one-minute walk away, and there's a convenience store about 200 meters from the entrance. The pottery street across the road is fun to browse and shop. However, it's quite a distance from the port, the bus terminal, and Naminoue Shrine. I'd recommend staying closer to the bus terminal area. Kokusai Dori is a bit of a tourist trap for food, and there's not much else to see or do there.
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Price per night from€ 91