Hotels With Pools in Kanagawa Prefecture, Japan

Everything is good. It’s very near minato mirai subway station and there are plenty of shops, a supermarket and eating places to go to. If the weather is no good there are places to while away time without getting wet. The service staff from the reception, restaurants and housekeepers provided excellent services. Stayed facing the park and has a good view during the night. Soundproofing is good no noise disturbances. The Haneda airport limousine bus stops right at the door steps of the property. Drawback is there is need to use USB adaptors to charge electronic devices.

We enjoyed the rather spacious room and the view of rolling hills. With large beds and a tatami room, it felt rather luxurious. The entire place has an 80s vibe, but good thing we liked the nostalgia it brought for us. The room was quick clean too. Only that the outside balcony and windows had a few rather large spiders and spider webs. Good thing we don't have arachnophobia. They have two locations for their onsens at different timings. So that needed some getting used to. The onsens themselves are decent enough. Getting to the place was a little tricky as we didn't know what was the best bus to hop onto. We hopped onto the bus that Google Maps indicated was the most direct, only to realise as we were boarding that that bus was not covered under the Hakone Free Pass. On hindsight, to utilise the Hakone Free Pass, one should take the bus to Yunessen, the hotel next door and walk a short distance uphill. For the price we thought it was quite worth it, especially compared to some of the other hotels nearby.

Ambiance: 💯 From the moment you step out of the elevator, you're greeted with a Muji-esque essential oil scent. On the 20th floor, piano music plays, and the panoramic sea view is just incredibly relaxing. Service: The staff's English is excellent! 👍 Facilities: Everything is brand new! The hairdryer is a Refa, which is quite good and lightweight. Cleanliness: Absolutely spotless! The sea view room is truly stunning. I'll definitely stay here again on my next trip to Yokohama.

Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here

The hotel's location is unbeatable, right next to Chinatown, making it incredibly convenient for dining. The beds in the rooms are quite large, unlike typical twin beds. Although the hotel is a bit old, the cleanliness is decent. However, on our last night, around 4 AM, a drunk Japanese guest tried to open our room door. While they didn't succeed, it genuinely scared us. We immediately reported it to housekeeping, asking them to check the surveillance cameras. Housekeeping initially said the cameras couldn't see that area. Since it was still early morning, we decided to address it again at check-out the next day. When we checked out, we raised the issue once more. The front desk assistant manager, a woman named Junko, handled our complaint very seriously. Her English was excellent. I insisted that the cameras be checked immediately. When we returned from dinner, she confirmed it was a drunk Japanese guest. Regardless of whether that's true or not, I appreciated her positive attitude. Everyone knows Japanese people enjoy drinking, and I just wanted to bring this to the hotel's attention, hoping they'll take incidents involving intoxicated guests trying to open random doors seriously to prevent them from happening again!

The hotel is a convenient 5-minute walk from Sakuragicho, making it easy to get around Yokohama on foot. Although the facilities are a bit dated, they are clean and complete. The room isn't small, the bedding is comfortable, and I appreciated being able to check in at 2 PM and check out at 12 PM the next day. I'd definitely choose this hotel again next time.

The curtains are not completely shading in the morning. It is easy to be awakened. The sauna or swimming have to bring your own swimsuit. I forgot to bring it. So if you rent it, you need money. The clerk can communicate in English. This can also be used for bathing facilities.

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

Setting: The hotel is nestled in the mountains, offering fresh air and quiet nights. It's also near a small river and waterfall. It's also conveniently located near attractions like Hakone Shrine and Lake Ashi. Service: The staff were attentive, the breakfast was plentiful, and lunch and dinner reservations were available. Facilities: The hotel's overall decor is relatively new, and the rooms are significantly larger than similarly priced hotels in Tokyo. The hotel's indoor and outdoor hot springs are very clean, and soaking in the water while listening to the gentle cascade outside was a relaxing experience.

I visited for the first time in three years, and it is still excellent. First of all, the location is great for sightseeing in the center of Yokohama. The hotel is large and luxurious, and well-equipped with amenities such as a restaurant, convenience store, swimming pool (limited time), large public bath, massage chairs, ice machine, and microwave. I especially loved being able to grill various fish and shellfish, including shishamo, right in front of me at breakfast!