Posted on Feb 25, 2026
Guest User
Location: Excellent
Facilities: Good
Service: Unsatisfactory
1. There was no one to greet us upon arrival
2. Our suitcases were unattended and we had to carry them to our room ourselves.
3. Mosquitoes everywhere.
4. We had to request for mosquito repellent. The hotel staff should be more attentive and ensure rooms are stocked with essentials.
5. The food we ordered for in-room dining was not even warm (forget hot food). We only ordered some fries and a sandwich - not sure if the fries were prepared and shipped from France 😂
Will never opt this place again.
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Price per night fromJPY 9,877
Posted on Feb 12, 2025|Deluxe King Room
AnnaRWHotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.
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Price per night fromJPY 13,270
Posted on Mar 15, 2026
Guest User
The toilet/bathroom is very small and the fittings appear quite old. The setup does not seem to have been upgraded for many years and definitely needs renovation.
The room phone was not working, which was inconvenient during the stay.
The food quality is good, however the breakfast management needs improvement. Guests are allowed into the dining area without proper seating allocation, so we had to wait and search for a table ourselves. When all tables are occupied, the staff should manage the flow of guests instead of allowing everyone in at once.
Overall: It is acceptable for a short stay of a couple of nights, but it may not be ideal for a comfortable leisure stay.
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Price per night fromJPY 10,528
Posted on May 12, 2026
Guest UserStayed 4 nights at The Residency Towers, Chennai early May 2026. Hotel looks grand and clean. Very convenient location if you are a shopper! 'Off' pick drive to International airport about 20 mins.
Staff are very kind, polite and helpful. Staff at main door entrance always greet with a smile and are willing to collect your luggages.
Breakfast spread with commendable! Many options from South Indian (fresh and on the spot) made dosa, roti, Mediterranean food staple like hummus, pita bread, healthy sandwiches, juices, filter coffee! pastries, cakes, porridge.. more than one can ask for!
Special mention about Mr Deeraj. Deeraj made every effort to make my stay memorable after I had issues in the first room assigned to me. Dheeraj personal inspected the next room and assured to make my stay a good one, and he definitely did! Dheeraj visited me in the restaurant to speak to me personally about my dissatisfaction about the first room which is very commendable in ensuring guests are well taken care of. Dheeraj even gave me an upgrade! which was very kind of him.
Another mention is Anand who collected my luggages. He was on full spring and energy in his work! He has very good working etiquette.
Another shout out to Krish and Ashwin from the restaurant! They were very sweet and friendly to make our mealtimes enjoyable and their lightheartedness full of spirit really made my day!
Myself and my husband had a truly wonderful time at The Residency Towers, Chennai!
We will surely return.
My only comment is, I expected all rooms to have been updated and renovated as advertised on their website, but unfortunately only couple of floors.
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Price per night fromJPY 13,480
Posted on Nov 7, 2025
Honser Tan
My initial stay at this newly launched hotel was excellent. The modern facilities were in perfect working order, and the room was impeccably clean and comfortable. It was a promising start that convinced me to return.
Unfortunately, my second stay was profoundly disappointing and raised several concerns. The first room I was assigned had a strong, unpleasant odor. While I appreciate the staff promptly moving me to a second room, it only partially resolved the issue, as a faint strange smell persisted.
The second room had multiple functional problems:
* Non-Functional Power:** The USB ports and power sockets on the wall faulty.
* Inconsistent Hot Water:** The water heater took an excessively long time to heat up, disrupting my routine.
* Purify water contamination:** There's particles and oil from the purify water. It seems contamination from central filter.
Most alarmingly, at approximately 6 AM one morning, a **very loud alarm sounded from the door area.** This was highly disruptive and concerning, as it was unclear whether it was a security breach alarm or a triggered fire alarm. The lack of any immediate information or follow-up from the hotel staff regarding this incident left me feeling unsettled and concerned about the emergency protocols.
While the front desk staff were helpful in changing my room, the combination of maintenance failures and a confusing safety alarm indicates a significant lapse in operational standards. For a new hotel, this is troubling. I hope this feedback is taken seriously to ensure the safety and comfort of all future guests.
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Price per night fromJPY 12,225
Posted on Jul 21, 2025
Valentine56My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day.
A well deserved PAT for Mr Ramar in exhibiting his professionalism
But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally
no empathy shown at all bearing the fact that we being tourists cant access to all your facilities
This we consider a major setback as its reflects horrid customer service
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Price per night fromJPY 10,272
Posted on Jan 17, 2025
Guest User
We enjoyed our stay in esthell resort. We have been upgraded to newly constructed executive rooms. It was awesome. Amenities, games were enjoyed by myself and my kids. A wonderful place for kids to stay and enjoy.
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Price per night fromJPY 13,782
Posted on May 13, 2025
Guest User
Stayed at The Residency Towers, Rameswaram for 3 nights from May 9th to May 12th.
The hotel is conveniently located near the temple and other key attractions. The check-in and check-out process was smooth and hassle-free. Some of the staff were exceptionally courteous and helpful.
The breakfast buffet offered a wide variety of options, and we thoroughly enjoyed it. We also had dinner at the hotel once — the buffet was excellent. The security personnel and hotel driver were very friendly and even helped us arrange local transportation for sightseeing.
The rooms were neat and clean, with housekeeping done regularly and efficiently. We also used the swimming pool, which was clean and well-maintained.
Overall, it was a delightful stay, and we truly enjoyed the experience.
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Price per night fromJPY 11,295
Posted on Jun 1, 2026
Guest UserWhere do I begin? Travelling with a toddler is no easy task, and the team at Taj Connemara made it worthwhile, smooth, and exciting. It all began with Ms Jasmine who religiously followed up with all our requests and requirements for childproofing the Heritage Room we stayed. From additional mineral water bottles, bumpers on furniture, soft toys for bath, and an excellent baby cot, Ms Jasmine coordinated with her ground team and got everything ready before we checked in. The icing on the cake was the remarkable welcome gift for our daughter consisting of excellent baby skincare products from an established brand.
The stay itself was fantastic with a cosy room, abundance of toiletries, and exceptional breakfast. Shoutout to Mr Baskaran for attending to all our breakfast requests for our daughter. The baby dosa was a hit!
Located in a prime spot in Chennai next to Spencer Plaza and the newer EA Mall, Taj Connemara is strategic. Travel to major shopping centres and traditional clothing stores was made easy.
Last but not least, the hospitality and polite service offered by the staff of Taj Connemara was nothing short of amazing. They made our short trip to Chennai a memorable one and we look forward to coming again very soon!
Kudos to everyone at Taj Connemara for ensuring my family and I have a great time at your hotel.
Regards,
Linges
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Price per night fromJPY 13,131
Posted on Jun 9, 2024|Executive Club Room Non smoking
Malik_ExplorerThe hotel is actually getting outdated with boring interior with fading colors and stripping off hard materials, they should do something about getting rid of birds that pooping on windows and unpleasant views. Exterior obviously can see lots of cracks all over building. Fayaz the front desk guy check in dunno how to smile when welcoming customers. You are saying it’s luxury collection hotel but something you have to work on it. Otherwise competitor will take over.
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Price per night fromJPY 22,381