We booked a room with a view of the falls, and the scenery was absolutely stunning—definitely the highlight of our stay.
However, the room itself was quite disappointing. The furniture felt very outdated, and the hotel provided disposable plastic cups instead of proper glassware. The pillows seemed moldy, which was concerning, and the air conditioning unit was extremely noisy, making it hard to relax. Even the showerhead was so worn out that it took away from what should have been a pleasant experience.
The staff were friendly and polite, which we appreciated. Unfortunately, the overall facilities and upkeep didn’t match that level of service.
I’m not sure if it was due to the room conditions or just excitement from the falls, but I found myself waking up every two hours and didn’t get a good night’s sleep at all.
Overall, the view was incredible, but the comfort and quality of the room need significant improvement.
We stayed here for 1 night. We were allowed early check in for free due to it not being peak season. We booked a full falls view. Our room was fairly big and extremely clean. The bathroom came complete with a spa bath, which was lovely after being out in the cold.
We were in walking distance to a ******, now I've been to Vegas, but this was massive and made me feel like I was back in Las Vegas. We were also within walking distance to all the Niagara Falls attractions. The hotel had offers for breakfast and dinner, which at the time was really good value for money. There is Starbucks in the hotel along with other shops, which we found were good value for money. We got some souvenirs cheaper than the local shops in the area. Niagara Falls isn't cheap, the Hilton is a welcome break, value for money, great customer service kinda place. We would visit here again. I didn't get pictures of the room, but I did take a picture from a small portion of the views we got from our room. It was foggy, that was out of the hotel's control...and the infinity mirror gave me Poltergeist vibes, but in a very good way, I love nostalgia!
They offer a shuttle bus for pick-up and drop-off at the hotel, which is super convenient! It's about a 15-minute ride from the airport. Just a heads-up, the pick-up points for Terminals 1 and 3 are on the business card, so make sure to check that out. And you absolutely *have* to call the number to arrange the pick-up! This hotel offers great value for money, and the staff are really friendly, though it does have a bit of an older feel to it.
The hotel reception staff was very polite, introduced the surrounding attractions in detail, told us how to walk more smoothly, and patiently helped us solve any problems we had. The soap and shampoo provided are not enough, and no toothbrush is provided. Although it is a bit old, it is still clean overall, but the lighting is a bit dim. There is free parking.
Fantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
The best falls view room in Niagara! You can overlook the entire Niagara Falls without even leaving your room. The breakfast restaurant also offers an unobstructed view of the falls. The bathtub with a spa feature was incredibly comfortable. If possible, I highly recommend visiting in winter; the snowy, icy falls view is truly breathtaking.
I had a very fun stay. The hotel is very neat and has many places where you can take your pictures. Clean towels ,shower gel, shampoo and conditioner and all provided. You can make your own tea or coffee there. The bathroom lighting is actually very good. The food provided was very nutritious and the walls are pretty thick so it's likely you won't get noise disturbance
The hotel rooms are clean. The bus stop for the scenic area's falls is just one block away, though you'll have to walk a little further back. Clifton Hill is also a short walk away for shopping and dining. It's a good value hotel within the scenic area.
The set up of the building is confusing if you’re not familiar with it the attendant on staff was little to no help . After explaining to him my elderly mother needed to get to her room , I asked twice for help , he showed very little kindness and no actual professionalism at all .
The room was clean , air conditioning works well . Breakfast could use some fruit ? Nothing for a vegetarian.
Overall, it was in line with my expectations, similar to Jinjiang Inn - clean and sanitary - relatively new facilities - and conveniently located. The best part is that there's a Tesla charging station, so you can charge overnight for free.
Great
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8,6/10
Very Good
GGeoSmart NetZeroGreat hotel centrally located. Had to go to Quebec for business hotel was close to the bridge over. Also very close to parliament buildings for a visit and lots of great restaurants close by
Kkimi_cheThe Shanghai auntie at the front desk was so kind and let us check in early. The service was incredibly attentive, and the breakfast was absolutely delicious. The restaurant service was fantastic, especially the bacon and potato hash. The hotel is located right in the heart of Toronto, making it easy to walk to all the popular attractions. Plus, there's a big supermarket on either side of the hotel.
GGuest UserThis was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!
GGuest UserFacilities: Very complete, all equipment is complete
Hygiene: Super clean
Environment: Convenient location, very convenient surroundings, you can see CN Tower when you open the window, and there is a 24hrs convenience store downstairs.
Service: The hotel staff is super nice, communication is very smooth, and problems are solved quickly.
AAnonymous UserExcellent! It's on par with a star-rated hotel in China. The shuttle service is also very good. There's a large supermarket nearby for all your shopping needs. It's very close to the airport, so it's a great choice if you're on a layover.
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
Bbethzhang1Overall, the room was good; however, housekeeping wasn't proactive and only came when called. The facilities were a bit old, and the closet with the ironing board couldn't accommodate longer clothes.
GGuest UserFantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
GGuest UserWe booked a room with a view of the falls, and the scenery was absolutely stunning—definitely the highlight of our stay.
However, the room itself was quite disappointing. The furniture felt very outdated, and the hotel provided disposable plastic cups instead of proper glassware. The pillows seemed moldy, which was concerning, and the air conditioning unit was extremely noisy, making it hard to relax. Even the showerhead was so worn out that it took away from what should have been a pleasant experience.
The staff were friendly and polite, which we appreciated. Unfortunately, the overall facilities and upkeep didn’t match that level of service.
I’m not sure if it was due to the room conditions or just excitement from the falls, but I found myself waking up every two hours and didn’t get a good night’s sleep at all.
Overall, the view was incredible, but the comfort and quality of the room need significant improvement.
HHeebravoGot so lucky to have this room which was perfect to spend time to catch up with my friends!
Suite room was amazing and the cleaner was the most professional one we have ever met!
The location is just right in front of the Harbour and likely 5 mins from Union station!
We definitely stay again
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