The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival.
However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served.
Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension.
On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.
Nice place, location was great. However you have to pay 20 a day for parking which they don’t tell you. No vending machine for things so bring water and snacks.
The hotel’s location is excellent — very convenient for traveling to and from the airport. The property also provides a shuttle bus service between the airport and the hotel, which makes transportation easy and straightforward. The shuttle operates every 30 minutes, which is quite manageable, though it can mean a short wait at times.
The gym and pool look great as well, perfect if you want to get some exercise or relax during your stay.
I stayed on the 20th floor in a premium Fallsview room with two queen beds. The view was amazing, but since it’s winter, the window was frozen, so I couldn’t really see much in the morning. I think it’s better to check the weather before booking. Still, the night view was great, so I enjoyed it overall.
Great location, easy access to highway 404 and lots of restaurants. Facilities are a bit old but still functional, beds are super comfy, my kids love it very much. We stayed 5 nights and slept very well.
The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
The documents I booked for the hotel were even taxed, but when checking. in., the staff had to charge another 30 yuan. When I checked out the next day, I asked the staff again and she said that she didn't need to deduct 30 yuan, but my use was really deducted.
We enjoyed our stay up until the day of our checkout. We were running a bit late so I phoned reception to request a later checkout around 12. The receptionist informed me that they were not allowing any late checkouts. So we hurried around and managed to checkout on time. We then loaded our vehicle and sat down to have a coffee. While having a coffee we noticed many people checking out after 11am.
Also I have not received my receipt yet. Would you please check into this for me.
The picture is of sunset from our room.
Thank you
Jon Bradshaw
Hotel was good. The gentlemen that greeted us was excellent!! Very knowledgeable about the city and recommended a few places. The sink was clogged in washroom but sent a maintenance person up promptly. The only problem was we found out our door did not lock at all. We didn’t notice until later on our second night. Light bothersome since all our belongings were in there. Told lady when we were checking out and said that was not good but that they were renovating the floor next week.
A very good business hotel, the front desk staff is polite and considerate, the room is clean and sanitary, the mattress is very comfortable, and there is a Starbucks in the lobby. There are high-rise communities, Japanese-style parks, Indian and Japanese restaurants, and Southwest Chinese restaurants around. The accommodation environment is quiet, parking is convenient, safe, and convenient!
Very Good
127 reviews
8.7/10
Price from
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per night
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8.5/10
Very Good
The room was fantastic, the service was wonderful and the food was great!
Great location, accessable to most of the attraction by walking or subway, the college subway is just 150m away. Gym in hotel was closed but was given free entry to a huge full equiped gym centre nearby.
I TRAVELLED WITH MY KIDS AND REACHED WHEN IT WAS SNOWING BUT I LOVED MY ROOM, ALTHOUGH I COULDN'T CLEARLY SEE THE FALLS BSE OF THE WINTER, BUT THE VIEW WAS STILL BREATHTAKING.I LOVED HOW BIG THE ROOM WAS, IT HAS 3 QUEEN BEDS, A SITTING AREA, A MINI KITCHEN 2 60 INCH TVS AND A SMALL WADROBE. THE ROOM WAS SO BIG & SPACIOUS. GAVE US ALOT OF TOWELS. THE MINI KITCHEN COMES WITH A SMALL FRIDGE, A MICROWAVE AND A COFFEE MACHINE. I WILL ALWAYS BOOK EMBASSY SUITES.
Not being much for gambling, I chose this Canadian hotel because of the recent US boycott campaigns. This was an excellent choice and I loved my stay, even though I arrived early and my room wasn't ready yet. I took advantage of the restaurants and food stalls within the casino itself and the pizza place was out of this world (Pizzariola?? I think that was the name). Just a single slice ($7.50) was a meal on its own. Thanks to all the food servers in the casino - you really cheered me up on such a dreary rainy day. And if the horse track was open, I would've placed a bet or two. In my room, the bed was incredibly soft and cozy and the TV line-up was also exceptional. I would've walked the grounds of this fine establishment but unfortunately I wasn't dressed for this particularily cold May day. And I loved the fact that this place was so close to the airport too. Highly recommend.
I love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
The hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
A great hotel in a prime location. The Radisson Blu is situated right on the harbor. It is surrounded by iconic locations, great restaurants and attractions. The CN tower and Roger Center are just a few minutes walk. You can walk along the harbor boardwalk or sit in a nice cafe and watch planes take off and land at the small island airport just across the water.
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