Check-in was a bit slow, but was nice of them to let us check-out later than 11am. Very nice rooms and I was hopping for better TV channel selections. The breakfast in the morning was ok. I was surprised at how small the plastic plates were. Can put anything. Other than that, it was very nice.
It's a nice plaza with everything from restaurants and supermarkets. The whole neighborhood looks a bit classy. The gym and swimming pool are good, a good choice on the way to Milwaukee
The king bed room we had was BIG and spacious, with sofa and coffee table, an armchair and hassock. TV is a bit far away from the sofa.
Appreciate free daily breakfast, they even vary the hot protein options each day (scrambled eggs, biscuits and gravy, bacon, sausage patties, sausage links, omelette) which was good for us since we stayed over a week.
Only downer is that the hotel is right next to the tollway 355, so road noise is quite constant. I would request a room on a quieter side.
Convenient location and convenient parking. The room is more spacious, desk, refrigerator, microwave, small sofa, single sofa, mattress is very comfortable, bathroom is convenient. Breakfast is served in traditional American breakfast, the variety is relatively single, the side dishes have sausage and eggs, no salad. There are fruit, juice, milk, yogurt. very satisfied.
The hotel offers good facilities like the pool, and the breakfast, even over a 4-day stay, remains enjoyable due to the variety in the offerings. Additionally, free parking is a nice perk.
However, I was disappointed that the safe in my room was not functioning and wasn’t repaired during our 4-night stay. Another downside was the hotel's policy of not making the beds or changing towels during the first 3 nights. On a positive note, when I requested fresh towels, they provided them promptly.
Very convenient spot next to O'hare with the complimentary shuttle running every 15 minutes. Fun place to eat at the 1st floor as well. Would be even better if they had free water in each room.
Upon check in, I was assigned a room & given keys. We opened the door only to find someone else was already occupying the room. Imagine the fear of the person in that room as we had keys that opened their room door. We had to bring all of our luggage back down to the front desk to get a new room assigned. I booked a king room but was given a room with double beds. When I contacted the front desk, the lady at the front desk was unprofessional and made no effort to address the issue. She told me the hotel is sold out of king rooms and for me to contact Trip.com because Trip.com is the one who booked a double room. The representative from Trip.com was very professional and apologetic and made attempts to rectify the situation. However the hotel did not answer the calls from Trip.com. The room we were assigned was ok. But the ac/heater unit in the room was full of dust. The pillow cases appeared clean but smelled as if it had not been changed between guests. I’ve stayed at numerous Hilton properties and am usually quite pleased. But we were quite disappointed with this Doubletree property.
Good value. Extended stay. Had do not disturb sign out most of the time. The two times I did change it over to have room cleaned nobody cleaned it. Had to got to desk mgr for extra towels, etc. He also came and changed my trash bags since I had food in them. He was helpful and apologetic. Overall was a good experience.
Very Good
104 reviews
8.1/10
Price from
€ 49
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5.0/10
GGuest UserIt was an alright hotel and the area was ok but the check out Time was earlier than most places that really didn’t like that
AAndrewEngineerThe hotel is a bit dated. Service is very good. Excellent breakfast (especially. egg white omelet with spinach and mushrooms). Pool is good but lacking a hot tub. Self parking for $39 a night is a bit too.much.
GGuest UserHad a very great stay. Just around 3am there was a lady there said she's from New Orleans but that's besides the point. We had gotten locked out of the hotel and was trying to open the door with the key card so we could go upstairs to get to our room. I ended up calling the front desk from the phone on the outside of the hotel doors and she answered very rude and said ”What the f do yu want” I immediately hung up and once she opens the door I told her I have a room here and could not get inside so there was no need to be rude and asked if she was okay. She then called the police on me and my mother and made my mother get a hotel room at another hotel. Very very unprofessional. Then her son works there and she ended up telling her son what happened and as I was leaving the hotel on the morning he came up to me and asked me what my problem was with his mother. I ignored him because I am one girl an I'm very small and he is a very husky men and like 6ft. What the heck am I gonna do if I'm 5'0 getting beat up by this man or something. I WILL NOT BE COMING BACK TO THIS HOTEL
詹詹This red top is still relatively clean, the price/performance ratio can choose such a hotel to prepare breakfast, it can only be a cup of coffee. There is a supermarket store nearby.
GGuest UserMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
DDajianalidaolasipaermasitangxianzuI forgot to take pictures. The location of this hotel is pretty good. It takes about 5 minutes to walk to the subway and about 15 minutes to Chinatown. It is within 5 kilometers from the city center. The room is quite big and clean. The breakfast is simple and cost-effective.
LLane0422I was so touched, I almost cried! I was going to buy a bottle of water, and two staff members at the front desk, seeing they were busy, were worried I'd wait too long, so they just gave me one for free. Wow!
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.
TTerence CaoBe careful, there is a hidden charge ”A $25 daily urban experience fee will be charged to each room” at this hotel Fairmont Chicago - Millennium Park. The breakfast charge is very tricky if you have prepaid. 1st you have to argue that you have prepaid for the breakfast for each person in the room. 2nd you need to ask and confirm with the front desk how much the credit is for the breakfast you have paid (my case $38 for each person daily, covers taxes and tips). It is not buffet breakfast, you need to pay extra when you check out if you have ordered more than your credit for the breakfast. When I asked that if I missed one breakfast, can I use the extra credit for the next day. The answers were different from different staff members.
A very expensive hotel focusing on big conferences, there are no microwave oven, empty refrigerator (you can request) in the room and swimming pool. Do not lift up the drinks and snacks in the box on the table (there are sensors underneath) unless you don't mind to be charged. The existing refrigerator is full of drinks. I was afraid to touch it, even the concierge didn't know how to open the refrigerator lock. But the coffee and tea are free. There is a person (not housekeeper) comes to the room to check and refill all the drinks and snacks including the free ones.
We booked our room many weeks earlier, after we checked in I realized that the room prices dropped comparing our original prices, maybe not enough conference people attending.
Hope the information is helpful for you.
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