This hotel exceeded my expectations. First, the service was excellent. Ms. Yoshida at the front desk was very patient during check-in, and seeing I had a lot of luggage, she offered to help me carry it to my room. Second, the hotel facilities are relatively new and well-maintained, and the bathroom design is great. The location is convenient; you can access the Shinkansen directly from the 3rd floor, and walk to the West Exit and S-PAL mall from the 2nd floor. From the window, you can overlook the East Exit high-speed bus terminal, making it extremely easy to get to attractions like Yamagata Zao. There's also a Lopia supermarket within a five-minute walk, which is handy for groceries. The only drawback is that there's only one washing machine and dryer per floor. Since you need to use your key card to access each guest floor, it can be hard to get a spot during peak evening hours for laundry. I recommend planning your time accordingly. Overall, I highly recommend this hotel to anyone visiting Sendai and its surrounding areas.
The hotel is quite nice, about a 10-minute walk from the station, which is convenient for shopping. Mitsui Department Store is nearby, just across the street. The hotel has a large public bath, which is great for a relaxing soak after a day out. Just try to avoid peak hours.
Nice Sea view and onsen. Great variety of seafood buffe and breakfast but taste was acceptable. There is hotel shuttle bus service but the last bus was before 6 pm. The JR station has no staff and does not have any escalator or elevator so beware that you need to carry luggage up and down the stairs. It's out of GO service area but there was taxi waiting in front of the station.
We Got upgraded to a newly renovated room, toilet is separated from bathroom, which was a nice surprise! Hate to shower inside the bathtub but for $150 I tot I should make do since it’s just 1N. Will definitely come back here again if I come to Sendai. Location is implacable! Linked to train station and mall. Lots of restaurants around. Sendai is more bearable as it is not as crowded as Tokyo where you need to queue for everything.
Would definitely stay here again after spending 4 nights here.
Seems to be a new hotel in a good location in Sendai. It’s less than a ten minute walk from Sendai Station, it’s located even closer to the Subway, just 1 block from shopping arcade, and a few blocks from the Asaiichi market.
Hotel room was very spacious for 3 including a 1 year old. Our room was on the 11th floor with a view of the next buildings rooftop. The lights are controlled with a touch screen. Wifi seemed to work well. Good luggage and jacket storage at the entry way.
Lots of free amenities in the lobby and you can get 2 bottle of water per day. We did not have breakfast during our stay but the lounge is open from ~2pm to ~9pm and there’s a Starbucks coffee/latte machine. You may also purchase a glass of sake for ¥500 from a machine. The second floor has pay laundry machines, microwave, ice machine, and vending machines.
Hotel staff was helpful. They can arrange your luggage to be sent to your next destination. I don’t think there is any added service charge. I had opted for no cleaning when booking to save a little but they still cleaned the room daily.
My only complaint is when I asked for a new key because i lost one, the receptionist gave some attitude and said that I should look in my room for it after issuing another key.
The hotel was clean, well located, and the staff were very kind and helpful. We enjoyed staying here and the interior of the rooms is very nice and the complimentary toiletry items are very appreciated. There is a small park with a shrine nearby, and lots of vending machines for a cold or hot beverage. We will be back.
Although the drive up the mountain was a bit challenging, the environment upon arrival was beautiful. The front desk staff spoke Mandarin very well and arranged an excellent room for us. After checking in, we headed to the restaurant for dinner. The buffet offered a wide variety of dishes. After dinner, we went to the hot spring area. Besides the public bath, there were also private hot springs, which we thoroughly enjoyed! 😎
Breakfast was also very rich and plentiful. After eating our fill, we soaked in the hot springs for a bit longer. We even took some photos before leaving to capture the wonderful memories!
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
Daiwa Roynet Hotel Sendai has a very convenient location! Right beside Sendai station (less than 5 minutes walk) and also near to Miyagino-Dori underground station!
Rooms are clean and there are a lot of amenities at the level 2 front desk to take for your stay. The staff are also friendly! They assisted me on a lost item after I left the hotel and delivered it back to Tokyo for me. Top service!
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GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
MMike from CaliforniaWould definitely stay here again after spending 4 nights here.
Seems to be a new hotel in a good location in Sendai. It’s less than a ten minute walk from Sendai Station, it’s located even closer to the Subway, just 1 block from shopping arcade, and a few blocks from the Asaiichi market.
Hotel room was very spacious for 3 including a 1 year old. Our room was on the 11th floor with a view of the next buildings rooftop. The lights are controlled with a touch screen. Wifi seemed to work well. Good luggage and jacket storage at the entry way.
Lots of free amenities in the lobby and you can get 2 bottle of water per day. We did not have breakfast during our stay but the lounge is open from ~2pm to ~9pm and there’s a Starbucks coffee/latte machine. You may also purchase a glass of sake for ¥500 from a machine. The second floor has pay laundry machines, microwave, ice machine, and vending machines.
Hotel staff was helpful. They can arrange your luggage to be sent to your next destination. I don’t think there is any added service charge. I had opted for no cleaning when booking to save a little but they still cleaned the room daily.
My only complaint is when I asked for a new key because i lost one, the receptionist gave some attitude and said that I should look in my room for it after issuing another key.
GGuest UserIt was a perfect stay. Everything including amenities, services, beds, facilities was awesome. Room is very clean and new, employees are so kind.
Especially, we had left our belongings in the safe, and realized it after we arrived at tokyo. We made a call to this hotel and the manager handled this situation very professionally!
They made a delivery to tokyo, which arrived early in the next morning, so we are now at narita airport without stopping by sendai again!!
Definitely willing to stay here again if I have a chance to visit sendai again. Thank you so much!
BbaiumeThis hotel exceeded my expectations. First, the service was excellent. Ms. Yoshida at the front desk was very patient during check-in, and seeing I had a lot of luggage, she offered to help me carry it to my room. Second, the hotel facilities are relatively new and well-maintained, and the bathroom design is great. The location is convenient; you can access the Shinkansen directly from the 3rd floor, and walk to the West Exit and S-PAL mall from the 2nd floor. From the window, you can overlook the East Exit high-speed bus terminal, making it extremely easy to get to attractions like Yamagata Zao. There's also a Lopia supermarket within a five-minute walk, which is handy for groceries. The only drawback is that there's only one washing machine and dryer per floor. Since you need to use your key card to access each guest floor, it can be hard to get a spot during peak evening hours for laundry. I recommend planning your time accordingly. Overall, I highly recommend this hotel to anyone visiting Sendai and its surrounding areas.
GGuest UserThis hotel is perfect in every way. The view is excellent. Matsushima Coast, one of the three most beautiful views in Japan, is well-deserved. Sitting in the room, you can enjoy the beautiful view. The cuisine is impeccable, the small details are amazing, and the open-air hot spring makes the stay experience even better.
GGuest UserThe hotel is super close to Sendai Station, making transportation very convenient. It's also near Tohoku University, Sendai Asaichi (morning market), observation decks, and 7-Eleven.
The hotel service is excellent; check-in and check-out were quick and easy.
The rooms are well-equipped, clean, and tidy, with water and toiletries provided. When leaving, I noticed in the reception area that the hotel has won many awards. The breakfast buffet isn't huge, but the variety is decent, typically Japanese. They even have Sendai's famous Zunda Shake, so no need to go all the way to the station to buy one! Whether for leisure or business, it's a solid, comfortable stay without any real drawbacks.
On the day before I left Japan, there was a tsunami and earthquake. I was in such a panic late at night that I ran down to the lobby in my room slippers to consult with the manager. I apologize for that; please forgive me. I later realized that the staff on duty in the lobby were incredibly polite, warm, and helpful in their replies, and they all remained very calm.
AAnonymous UserThe hotel is quite nice, about a 10-minute walk from the station, which is convenient for shopping. Mitsui Department Store is nearby, just across the street. The hotel has a large public bath, which is great for a relaxing soak after a day out. Just try to avoid peak hours.
SSmithzadineThe hotel is clean. Location is great. Room is good although it is small as same as most of hotels in Japan. Free onsen for guests. Breakfast is very good. You have local dishes and hot food station. They have Gyutan, Shiroishi noodle, seafood rice and other Japanese food. Only a bit confusion for parking your car and reception tried to fix the issue. I recommend this hotel for everyone stay in Sendai.
GGuest UserAbsolutely perfect, fantastic value for money, and truly exceptional service. The lobby also offered complimentary free-flow beer, red, and white wine. This was hands down the most comfortable stay of our entire trip – I absolutely loved it! Its location is superb, just a five-minute drive from the main shopping street.
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