I booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
Overall was ok. big and clean room (except bathroom was a bit run down and shower clogged - Room 317) Room service was ok and breakfast is the best. Biggest disappointment was food quality at the rooftop. Ordered pizza. was not cooked properly. When told the waiteress, what we received back was the same pizza which was reheated though flour/crust still not properly baked. Also, system have we Price Match. I found Agoda price RM50 cheaper but cannot claim as booking made less than 24 hours. Should have not put the Price Match logo if not eligible. Very misrepresenting.
Our flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze.
The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again
Everything was good eventho after flood in Aceh. I stayed during the flood season. The area wasn’t flooded, but there were power issues and unstable internet, so the hotel operated on a generator. Very friendly and polite staff. Room also clean. But the bathroom was not safe. The shower head fell and hit my shoulder while I was showering. Breakfast was good. I really liked the bihun goreng. The nasi goreng was a little bland, but it wasn’t a big issue. Ouh yaa, hotel near to Sate Matang stalls and souvenir shop. Can shopping at night because souvenir shop closed on 11pm.
Lokasi sangat strategis…dekat kemana2 apalagi bersebelahan dengan mini market dan pam bensin serta di sekitarnya ada pertokoan jadi kalau mau beli sesuatu tinggal jalan kaki saja. Kulineran pun bisa dengan jalan kaki…
The room was clean, the bedding was comfortable and the air conditioning was quiet. Xiao Li at the front desk was enthusiastic and sent hot milk at night. The sound insulation is slightly weaker, but cost-effective. I will choose here next time I travel, recommended!
The balcony room facing the street will be noisy, but I reported that the front desk immediately changed to other rooms, and Ramadan will send breakfast for free. The hotel price is very affordable, and the decoration is very new, the overall experience is great
Lokasi bagus, pelayanan baik, kebersihan baik, overal puasl
Very Good
5 reviews
8.4/10
Price from
CAD 32
per night
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8.1/10
Very Good
Everything okay but just to remind there no aircond just fan but the resort is pretty. The view from the room worth every penny. The highlight is the sunrise because the sunset is the other side of the island.
Great location & reasonable rate..new hotel(2017),clean and smell good. Good bed,pillows,shower,hair&body shampoo, coffee tea & bottled water. Friendly staff-receptionist,restaurant,housekeeping staff. Nice selection of breakfast. Very nearby with pizzahut (on the right), KFC and other shop.
We just stayed one night at this hotel. The room is a little bit old but it was ok. The location of the hotel is very close to shops and eateries. The breakfast was good and they have a variety of food. The cafe is very nice.
I like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.
Our flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze. The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again
An excellent friendly and keenly priced hotel. I stayed there over a month and had no serious issues, for the budget traveller it's ideal. The place is clean, staff helpful, rooms are a decent size, with towels, soap, toothbrush, water, and a kettle on request. I went for the deluxe double for the extra pound which saved me having to do my tai chi exercises in public!
GGuest UserI had a great stay at this hotel .The staff were very helpful and friendly. They even assisted me with booking a motorbike.
The hotel was clean.
After I check out,the staff kindly allowed me to store my luggage at the reception.This gave me the oppurtunity to explore Banda Aceh before my scheduled ferry to Sabang at 4pm.
Overall, the hotel was great .
Staffs are nice , the amenities not bad but quite old. I appreciated the design of this hotel , with beautiful plants and water. The room is relatively basic , there’s coffee maker in the room but they don’t provide coffee grind. Breakfast gots quite a large variety of choices. With this price in Aceh , I’m happy to have had stayed in this hotel.
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