SSamThe staff were friendly and the actual hotel was quite elegant. The grounds were amazing, and there were plenty of lovely places for photos with colourful flowers. We ate dinner in the hotel and the presentation of the food and the quality was excellent. The steak was cooked to perfection. The mushroom risotto wasn't quite as good as it had some crunchy bits of rice in it. It needed about 10 minutes longer on a slow heat, and then it would have been perfect; as it wasn't that hot either.
This hotel boasts that it has a spa, swimming pool, and lots of different spa room experiences. Normally, when you use the leisure facilities connected to the hotel that you're staying in, they provide towels free of charge.
Not this one. We walked over with our swimwear and room key card to be told that towels were £1 each. We explained that we didn't bring a wallet, money, or a phone to pay with. We asked if they could charge it to our room. They couldn't!! They said that you can use the one in your hotel room or walk back to the hotel reception and they'd give us them. Not helpful at all.
Then, we went in to find the two foot spa's didn't work, and when I said it to the leisure centre manager, his reply was ' I know as I reported them last week'. But not a sign on them to say that they weren't working!
Overall, the hotel needed a bit of a spruce up; but they made up for it with friendly staff.
We paid to play a 9 hole game of golf and the staff in the golf shop was amazing.
GGuest UserAfter a little confusion with the entry system to the room, it was mainly my fault for misunderstanding the message, but this was dealt with swiftly with a call to the 24 support number. Perhaps listing the entry process and room entry system under 2 clear, separate headings in the communications may have made it clearer. It was also implied that the parking bays were in some way numbered or identifiable with the room number, but this wasn't the case. Apart from those small things, both dealt with quickly the room was clean, a good size and offered plenty of refreshments & breakfast options for us. The shared spaces were clean and appeared welcoming. Bed was comfy and shower great, but curtains or a blind would have been appreciated over the thin net panel window covering which was present. Would definitely come back again, good distance from the castle - about 30 mins walk - good value for price paid
DDaniel069As a solo traveler, I felt right at home at The St. James Hotel. The staff was incredibly friendly and helpful, always ready to assist with any request. The rooms were clean and comfortable, and the amenities were top-notch. The hotel's central location made it easy to explore Grimsby's attractions and local cuisine. I would highly recommend this hotel to anyone visiting the area.
GGuest UserThe room was nice, although some features were faulty/on the verge of breaking, such as a light switch, and the bathroom toilet roll holder. Although, they were doing some rooms up.
JJazchazStaff were good at check in and were polite, however when another guest caused us problems and I could have escalated it a lot further, the staff didn’t really want to know or seem to care, weren’t helpful or very empathetic I had to contact trip to get resolved. It ruined the weekend away and it made me want to also leave early it really wasn’t a great time away.
It was well located and had a fuel station nearby which stocked plenty of food choices and a Greggs even ! Location was good for transport ample parking too.
The cleanliness was overall a 50/50 there was dust where perhaps there shouldn’t be lampshades top headboard, was a tad dated but functional, and the bed was comfy. Bathroom was overall ok, modern in some areas others lacking a bit and looking tired.
Breakfast wasn’t too bad, but some bits I found weren’t to my own taste the bacon was odd to me but being a buffet type Ijust didn’t have it again, they did have pastry’s, cereal toast and condiments with drinks like juice, water tea coffee etc.
GGuest UserThis the 2nd time of staying here and I had a very comfortable stay, the location is perfect for travelling in and around the Lincoln area for work, the room is clean and spacious. I will be booking in again on the business visit to Lincoln. The Pup across the road is a bonus!
AAngiePClean hotel with cheerful staff and a comfortable large bed. Lovely Dove soap, shampoo and shower gel provided. Hairdryer, tea and coffee supplies, decent size TV with good signal and plenty of electrical sockets each with 2 usb ports. Roomy powerful shower and 2 bath and 2 hand towels (some hotels only provide one hand towel for 2 occupants). Aircon which was nice in the warm weather. Lifts to all floors. Bar in reception area.
Lots of choice at breakfast: 4 fruit juices, multiple tea and coffee varieties, croissants, rolls, white and brown breads (toaster too), croissants, pastries, yoghurt, compote, cereals, sausages, bacon, hash browns, tomatoes, beans and scrambled eggs. They are also happy to store luggage before check-in time and after checkout. A couple of minutes walk from the train station. Car park (payable - although you get first 20 mins without charge if for example you're being dropped off). What's not to love!
TThe AceLooks dated from the outside and maybe a little inside, but for the price you can’t go wrong. I didn’t eat at the hotel, but the food I saw looked good. The room was big, clean and had a nice view over the golf course. Big well lit carpark.
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For hotels with Parking in Lincolnshire, the average price on weekdays is JPY 34,621, and the average price on weekends (Friday–Saturday) is JPY 38,562.
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