Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
98 reviews
8.4/10
1 night
From MYR 520
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Latest Reviews for Grand Est Hotels
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9.2/10
Great
HHaPpY JeAnThe staff provided excellent service. There was no air conditioning in the room, but the staff kindly brought up a fan for me. The room was quite spacious, beautiful, and charming, though the amenities were a bit limited. Breakfast wasn’t very varied, but it was acceptable. The bed was very soft and comfortable and the shower had strong water pressure.
DDadanThe room is large and clean. It is fully equipped, with kitchenware and a gas stove. It is on the 7th floor with a large terrace where you can dine outdoors and enjoy the view. It is located in the city center, with many attractions within a 15-minute walk and a large supermarket within a 5-minute walk. The landlord is very enthusiastic and picked us up on time. There is a garage. The only problem is that there are not many spare quilts.
GGuest UserThis was a convenient and affordable hotel for us to stay at when we visited over Christmas. We would compare it to a university dorm experience but at least it is close to the train station (10 minute walk) and not too far away from the old town area (10-20 minute walk to most major attractions). The hotel breakfast is great if you like croissants and dairy products. There isn't much around the hotel and it is a bit of a walk to any stores or restaurants. There is a halal shop within a 5 minute walk so if you're here over Christmas that is convenient because most places are closed early Christmas Eve and Christmas Day.
The room had a decent bed that was larger than expected and it had two small pillows. The room also has a long desk area that has two closets for storage, a small TV and it was warm in December. There is a small kitchenette with a fridge, small microwave, a two burner hot plate, a kettle and enough dishes for the two of us. We appreciated that they provided a kitchen sponge and a small container of soap. When we got the room all the dishes were a little dirty so we had to do some cleaning up before dinner.
The bathroom was where we got the biggest dorm vibes from because it was a bit smelly when we arrived and that might be due to the hot water tank that had a leaky PSV. The shower was a bit small and while the head was adjustable, the bar grip was broken so we couldn't keep the shower head up high. There was some brown goo inside the shower and it could use a more thorough cleaning to help with the appearance and all.
We were surprised that the hotel rooms didn't have a hair dryer or bottle opener. The Alsace region is known for wine so we were able to get a nice bottle but we had to go to the front desk to borrow the opener. Hair dryers are available from the front desk but it is worth asking for these early to make sure you get one in case you need it. They had luggage storage behind the front desk that we were able to use when we arrived and the day we left so we could maximize our time sightseeing.
Visiting Strasbourg was fantastic and we would recommend this hotel if you're looking to save a bit while travelling through the area. We were happy with our stay and chose it because it also had an affordable breakfast option but we may look elsewhere if we return to Strasbourg.
CChiuThe hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel.
Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours.
The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch.
That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
GGuest UserHad a change of plans and was not able to make this trip to Reims and therefore wanted to try cancel with Trip.com despite booking a non cancellable reservation. In the end, it was sadly not possible as the parties involved were unwilling to be accommodating so in the end I had to rearrange my schedule to avoid losing USD 200.
The gentleman at the front desk when we arrived was friendly and welcoming. He suggested we use the entrance with the ramp to bring up our luggage instead of the more conspicuous swing doors.
The room was on 6F and was ok. For the price I was hoping for more space. There is a weird shelf ledge against the wall where the TV is that was spanning across multiple walls that was annoying and dangerous since it was set at around 1.5 meters high off the ground. I bumped my shoulder a few times so it really is a hazard and should be removed if it isn’t purposeful.
The room is otherwise furnished in a modern and simple way. Wooden floors and plain wall tiles make it look clean and well kept.
The LED lighting strips in the walls and ceiling are distracting and would be better to be removed. It’s hard to watch TV with the glare and reflections off the flatscreen.
Minimal amenities and breakfast not included. Shower pressure was not strong and so I took longer than usual.
All in all, I would imagine this to be 20-30% cheaper for what was on offer in terms of experience and furnishings.
GGuest UserThe hotel's location, cleanliness, and wonderful breakfast made us feel every moment how good a choice we had made. When we returned to the hotel in the evening, the pleasant atmosphere in the courtyard, the parquet flooring instead of carpet in the rooms, the delicious food, and the fact that it provided all the comfort and quality expected of a holiday, all made me choose the same hotel again. I hope you also leave the hotel feeling peaceful and happy like we did 💯
GGuest UserHotel is well located. Walkable to all main attractions within 30 mins. I would recommend to book a rooms with a balcony worth it. Few small supermarkets on a street and another one bigger in 10 mins walk. 15 min from Gare Saint Louis.
Room was big and clean
!!! Nobody cleans my room for entire stay. No housekeeping at all. That was pretty disappointed
DdntwakemieupI would give this hotel 1000/5.0!!! The best place I’ve stayed on this trip. The location is just right in front of the train station. Unfortunately, I accidentally deleted the room photos 😭😭 The room was big, clean, and beautifully decorated. I loved that the restroom and bathroom were separated and there was even a bathtub! The staff were really nice as well. I would definitely stay here again on my next trip to Colmar ✨🩵 My favourite hotel of the year!
GGuest UserIt was freezing in the room, and I complained to reception. The response was that the government didn't allow them to set the temperature above 21 degrees Celsius... when it was 3 degrees outside and freezing cold throughout the hotel, except for the reception area, which, oddly enough, was pleasantly warm. I asked for an extra blanket, which they never provided. The service from the receptionist that night was terrible.
GGuest UserThe aparthotel is situated very close to Strasbourg main train station. You can also easily walk to the old town district from the aparthotel in less than 10 minutes.
Nice things:
- Water dispenser in the lobby to fill up your water bottle.
- Heat radiator in toilet, keeps you warm when you step out of the shower.
Thing to call out:
- The curtains for the room dont fit the window, because our windows were slanted, the curtains couldn't fully black out the window. When inspecting the curtain lines and the curtain itself, you can tell 100% that the wrong curtain is used for the curtain lines because it wont fully use up the curtain lines when the curtains are drawn.
- The shower curtains are too long/loose for the showers in the bath room, when showering you can almost feel the shower curtains touching you all the time. I hope the shower curtains are actually clean; otherwise it'd be pretty disgusting to have them in contact with my skin.
- The air conditioning is not adjustable.
- Water kettle is oily, makes boiled water look disgusting. Likely due to misuse by a previous guest.
- Laundry is not free, requires 4/5 EUR per wash.
- Requesting for towels/exchanging towels also cost money.
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