2 persons 1serviet despite request.
The hotel is very comfortable and very comfortable and very comfortable.
No salad at breakfast on Sunday morning.
Many bread hygiene, everyone touches it to be able to cut it.
The room is located in the eastern side of the window with a cross-seaking balcony.
No air conditioning, it was very hot but impossible to open the window the world passes on the balcony.
Sorry the outer greening framework is nice.
Very disappointed.
Hotel near Strasbourg Train Station,Strasbourg25% of visitors choose this area
NNiza Umar2025.05.30
When I booked the rate given was EUR 108 inclusive of tax, and to pay at property. I did not include breakfast.
However, when I arrived they charged my EUR 145.
No details printed.
They only send me the invoice via email after I have left the hotel. Then only i realized the amount was different and they added breakfast without telling me!
We didn't take any breakfast as I assume it was how I booked earlier via Trip.com.
Hotel in a ”belle-époque” style, very well located, very beautiful interior decorations
Very complete breakfast
Very welcoming and caring staff
Only small downside the carpet and some stains present
I still highly recommend
Beautiful hotel on the very center of Reims walking distance from the cathedral. Recently renovated. Big rooms, beautiful and user friendly design. Very clean. Nice spa, bar and restaurant areas. Very friendly and professional staff.
Hotel near Strasbourg Downtown,Strasbourg75% of visitors choose this area
__yt12199****2025.10.12
The hotel's location is actually quite good, but there's a section of cobblestone road leading to it, making it difficult to drag luggage. If you have luggage, you can also reach the hotel via a nearby park-like gravel path. If you arrive at night, taxis won't get you to the hotel entrance; there are two roadblocks, and you'll have to drag your suitcase in. The hotel rooms are spacious and clean, and reusable slippers are provided. The staff are all kind and friendly. It's quite convenient for taking photos at the cathedral and Petite France in the early morning and evening.
Hotel near Strasbourg Train Station,Strasbourg25% of visitors choose this area
HHaPpY JeAn2025.10.20
The staff provided excellent service. There was no air conditioning in the room, but the staff kindly brought up a fan for me. The room was quite spacious, beautiful, and charming, though the amenities were a bit limited. Breakfast wasn’t very varied, but it was acceptable. The bed was very soft and comfortable and the shower had strong water pressure.
The hotel's location is convenient for walking to both the train station and the old town. The room was small but clean and comfortable overall. There's a supermarket nearby, and the hotel offers a decent breakfast. For the price, it's really good value for money. The breakfast staff were enthusiastic and friendly, making you feel energized to start your day.
Все отлично. Завтраки не взяли и пожалели об этом, потому что во всей сети этих отелей завтраки потом нам очень понравились. Номер чистый. Паркинг на территории бесплатный.
Hotel near Strasbourg Downtown,Strasbourg75% of visitors choose this area
GGuest User2025.07.06
The hotel's location, cleanliness, and wonderful breakfast made us feel every moment how good a choice we had made. When we returned to the hotel in the evening, the pleasant atmosphere in the courtyard, the parquet flooring instead of carpet in the rooms, the delicious food, and the fact that it provided all the comfort and quality expected of a holiday, all made me choose the same hotel again. I hope you also leave the hotel feeling peaceful and happy like we did 💯
Great
130 reviews
9.3/10
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9,2/10
Great
HHaPpY JeAnThe staff provided excellent service. There was no air conditioning in the room, but the staff kindly brought up a fan for me. The room was quite spacious, beautiful, and charming, though the amenities were a bit limited. Breakfast wasn’t very varied, but it was acceptable. The bed was very soft and comfortable and the shower had strong water pressure.
DDadanThe room is large and clean. It is fully equipped, with kitchenware and a gas stove. It is on the 7th floor with a large terrace where you can dine outdoors and enjoy the view. It is located in the city center, with many attractions within a 15-minute walk and a large supermarket within a 5-minute walk. The landlord is very enthusiastic and picked us up on time. There is a garage. The only problem is that there are not many spare quilts.
MMK LohWalkable to Strasbourg Central Train station about 12 min.
Pleased that our room has a kitchenette with induction stove to boil water to make simple meals as it was raining whole afternoon when we arrived.
CChiuThe hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel.
Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours.
The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch.
That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
GGuest UserHad a change of plans and was not able to make this trip to Reims and therefore wanted to try cancel with Trip.com despite booking a non cancellable reservation. In the end, it was sadly not possible as the parties involved were unwilling to be accommodating so in the end I had to rearrange my schedule to avoid losing USD 200.
The gentleman at the front desk when we arrived was friendly and welcoming. He suggested we use the entrance with the ramp to bring up our luggage instead of the more conspicuous swing doors.
The room was on 6F and was ok. For the price I was hoping for more space. There is a weird shelf ledge against the wall where the TV is that was spanning across multiple walls that was annoying and dangerous since it was set at around 1.5 meters high off the ground. I bumped my shoulder a few times so it really is a hazard and should be removed if it isn’t purposeful.
The room is otherwise furnished in a modern and simple way. Wooden floors and plain wall tiles make it look clean and well kept.
The LED lighting strips in the walls and ceiling are distracting and would be better to be removed. It’s hard to watch TV with the glare and reflections off the flatscreen.
Minimal amenities and breakfast not included. Shower pressure was not strong and so I took longer than usual.
All in all, I would imagine this to be 20-30% cheaper for what was on offer in terms of experience and furnishings.
GGuest UserThe hotel's location, cleanliness, and wonderful breakfast made us feel every moment how good a choice we had made. When we returned to the hotel in the evening, the pleasant atmosphere in the courtyard, the parquet flooring instead of carpet in the rooms, the delicious food, and the fact that it provided all the comfort and quality expected of a holiday, all made me choose the same hotel again. I hope you also leave the hotel feeling peaceful and happy like we did 💯
EExploreWithMoThe location is the main catch - 7 mins drive to the airport and 1 min walk to the France/Swiss border. Bus stop is right in front of the property and the tram stop is just 4 mins away.The apartment is ok, just basic. The property is a bit old but well maintained but can use some renovations especially the carpet. I perceived a funny smell as I stepped into the room (I think it's from the carpet). The service is fantastic, the staff attends to you with smiles always. There's a private swimming pool . There's a kitchenette in the room with some essentials(fridge, kettle , pots, plates, microwave, cutlery , induction and co)though I didn't get to use them. The room is spacious but the shower room is small.The cleaning can be done better - found some hair strands on the floor, dust/stains on the chair and the barrier at the back door/balcony. I like that the main door is always locked and you are given a code to unlock it from outside, feels safe. There's someone at the front desk 24 Hours. There is a restaurant directly opposite the property, I had dinner there on my first night, not bad and the price is reasonable. More cafes, shops and restaurants down the street about 3/4 minutes walk. The Lady at the front desk assisted me to order a taxi to the airport. New hand towel and sponge in the kitchenette Overall, not bad and it's reasonably priced.
DdntwakemieupI would give this hotel 1000/5.0!!! The best place I’ve stayed on this trip. The location is just right in front of the train station. Unfortunately, I accidentally deleted the room photos 😭😭 The room was big, clean, and beautifully decorated. I loved that the restroom and bathroom were separated and there was even a bathtub! The staff were really nice as well. I would definitely stay here again on my next trip to Colmar ✨🩵 My favourite hotel of the year!
GGuest UserThe aparthotel is situated very close to Strasbourg main train station. You can also easily walk to the old town district from the aparthotel in less than 10 minutes.
Nice things:
- Water dispenser in the lobby to fill up your water bottle.
- Heat radiator in toilet, keeps you warm when you step out of the shower.
Thing to call out:
- The curtains for the room dont fit the window, because our windows were slanted, the curtains couldn't fully black out the window. When inspecting the curtain lines and the curtain itself, you can tell 100% that the wrong curtain is used for the curtain lines because it wont fully use up the curtain lines when the curtains are drawn.
- The shower curtains are too long/loose for the showers in the bath room, when showering you can almost feel the shower curtains touching you all the time. I hope the shower curtains are actually clean; otherwise it'd be pretty disgusting to have them in contact with my skin.
- The air conditioning is not adjustable.
- Water kettle is oily, makes boiled water look disgusting. Likely due to misuse by a previous guest.
- Laundry is not free, requires 4/5 EUR per wash.
- Requesting for towels/exchanging towels also cost money.
GGuest UserI understand that this is a backpacker's hotel for an overnight stay, so I expect that the hotel will be near the highway and understand that I need to walk on the dark road for about 1km to get there, but at least, they need to let the guest enter the lobby first.
I arrived at the hotel at around midnight, the receptionist was away, nobody was at the desk and the work was outsourced to somebody working remotely with the intercom at the front of the building. The hotel implemented a new checking system using a check-in machine, which will need a code in the confirmation email. However, the code was nowhere to be found wherever in the trip.com app or the confirmation email of mine.
More frustratingly, the reception clerk had a very strong French accent in his English, so we couldn't understand each other clearly. In the end, a kind gentleman went down smoking and helped me communicate with them in French, solving my issue. If he wasn't there, I would probably have got locked outside for the night. This is unbelievable.
This is a very unpleasant experience. I'm writing to tell other international tourists to stay away from this place, if you can't solve these issues like me.
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