I’m in awe of Canada’s nature, but the hotel left me rather disappointed, especially compared to other hotels. Some floors were closed for renovations, which significantly affected the quality of my sleep. During my entire stay, I didn’t get a single full night’s sleep because all the noisy work was done from 8 PM onwards, often lasting indefinitely. Sometimes I woke up to the noise at 1 AM, which was, of course, very unpleasant—especially considering we weren’t warned about it or offered any discount for the inconvenience. The service was also quite mediocre. We constantly had to ask for things—there were no creams, no soap, or something else missing in the room.
Hotels in Alberta100% of visitors choose this area
BBian2023.08.27
I went to the store to upgrade the Vice Presidential Suite. The size is not small, and there is only one bathroom, which is not reasonable. The food in the executive lounge is small and monotonous.
The hotel itself is a beautiful castle with a very old-fashioned Western style decoration. It is worth staying in. There is public transportation to the town center in front of the door. The hotel front desk will issue free bus tickets. The service is very considerate.
Wonderful hotel. Very clean, friendly and helpful staff. Parking garage was big but could use signage!
The hot pools were refreshing. Lots of cozy areas to sit and relax- perfect for a couples retreat.
Would have enjoyed a coffee and water station, and a spot to grab a muffin or fruit. Aside from that, zero complaints here! We’ll be back.
The hotel is in a very secluded location, but the hotel's service really needs to be improved. When we checked in, we didn't see the hotel's porter, and we dragged several large boxes into the room by ourselves. After the front desk completed the check-in process, there was no introduction to the hotel's facilities, and the hotel's breakfast location and meal time were not informed. The next morning when we went to eat by ourselves, we found that we needed to show the meal coupons, and the front desk didn't even give us the meal coupons the day before. In addition, the hotel's indoor swimming pool and lockers could not be used. After swimming, we found that even the shower head could not be used. If it was a malfunction, it would be impossible for all of them to malfunction at the same time. I don't know why the hotel did not provide it for use, and let the guests wear bathrobes and pass through the hotel lobby to go back to the room to shower and change clothes.
Hotels in Alberta71.4% of visitors choose this area
CCccarliz2025.10.27
Best hotel in Calgary. It's located in downtown making it extremely convenient. I particularly love the staff services. Staff are super friendly and nice. 100% recommend this hotel. Also breakfast are excellent and I have attached in this review.
Great stay, but pricy. Plenty of parking spaces, each room has a little balcony. Everything is new, b bedsheets and towels clean. No slippers, robes provided. Location is right on the edge of the town, but hotel offers free pass for a local bus to take you to the center. Otherwise it’s kind of easy to depart to different scenic spots by car.
Overall it was a decent stay here. Pros:
-Clean room with comfortable beds
-Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical
-tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
Hotels in Alberta71.4% of visitors choose this area
GGuest User2026.01.02
Good location, however in the faucet everytime you switch to hot or cold water something yellow spits out every couple seconds. There was a mini bar and we did not touch it yet still got charged for a peach water which I did not use and when I phoned once I got the bill they told me that because it was in my room I was charged regardless if it was touched by us or not. My partner and I did not drink anything from there and no one was in our room. Otherwise good location for going out in the downtown and very comfortable beds
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136 reviews
9.2/10
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8.1/10
Very Good
I loved my stay, the room was super cool and the breakfast is definitely a 10. Will book again
Rooms are basic, not so big, bathroom and facility is clean, convenient location (close to the airport) Staffs are friendly, check in and check out was very easy, no hassles.
Location is convenient for airport travel and shuttle service was a big plus. However. during my two separate stays, I experienced toilet clogs both times which was very inconvenient.
Overall it was a decent stay here. Pros: -Clean room with comfortable beds -Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical -tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
I am satisfied with the cleaness comparing with the hotel I stayed in Calgary, although it is only 2- star hotel. The front desk is friendly and gave my children toys to play when we checked in.
Banff town is relatively small, Irwin's Mountain Inn is within short walking disance to eateries and IGA grocery store. Guest are provided with 3-day free Roam Transit which is very good to Gondola Base, the Roam bus stop is right in front of the hotel.
Nice and cozy and clean. ⭐️⭐️⭐️ Pool amenities is family-friendly too. Restaurant for breakfast is ⭐️⭐️⭐️⭐️ Parking lot is accessible too. ❗️But my request to book my room atleast closer to my sister was not granted even they confirmed the day before we arrived. We were put on different floors instead. We booked for 4 rooms in total for this trip. 👎🏻
Wonderful experience at Lamphouse by Basecamp. It’s a functional motel with modern design that is impeccably clean! The bonus is it’s strategically located, close to everything needed and provides a free parking space that is much needed
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