Posted on Dec 5, 2022
marcello pellegrino
STANDARD OF IBIS FACILITIES ALREADY FREQUENT BY ME IN BRAZIL, OK.
CHARGED PARKING IS ABSURD:
VALVES WITHOUT EDUCATION, WITHOUT INFORMATION, WITHOUT WILL, ETC.
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Price per night from£ 55
Posted on Apr 11, 2026
Guest User
I stayed at Wyndham São Paulo Ibirapuera Convention Plaza Hotel twice during my trip (April 3–8 and April 10–11), and overall, this was a very mixed experience. I’m an international traveller so I would say I have my fair share of seeing all sides to a hotel. To be a 4 star hotel and to charge premium rates, I would expect certain things.
Let’s start with the positive to the hotel -
The location is excellent. From the hotel across there is a shopping mall, which makes it extremely convenient for food, shopping, and daily necessities.
• Cleanliness is generally acceptable. Aside from one incident, (on my first night, I found red stain marks which looks like lipstick on my sheets, took a photo and alerted receptionist the next morning for a change of sheets.
• Room size is spacious and comfortable. I stayed in the “ superior room” and the junior suite.
The issues (and they are significant):
1. Misleading room expectations
The room I received looked noticeably older and more worn than the photos online. Doors, bathroom condition, and overall finishing did not match what was advertised. It felt misleading. This hotel definitely need a glow up.
2. Poor service & lack of flexibility
Service was the biggest disappointment.
• Staff were generally not proactive or solution-oriented.
• I made a booking error via Trip.com and tried to adjust the dates. Both the platform and hotel refused to help or offer alternatives.
• Even a simple late check-out request (which I informed them about in advance and was willing to pay for) was declined without much effort to accommodate. I wasn’t also asking for hours just a mere 2 hours so that I can go to the city to pick up some stuff before my long haul 32hours flight.
4. Billing inconsistencies – check your charges carefully
• I was initially charged for 2 minibar items when I only consumed 1. I manage to catch this on time before paying for it.
• Laundry count was incorrect (11 pieces sent, billed for 12). Receipts and explanations were unclear, and I’m still not fully confident everything was billed correctly.
5. Missing basic amenities (unexpected for this level)
• No iron or ironing board available
• No kettle / hot water in the room
• No complimentary drinking water
• Everything must be purchased separately
6. Language barrier for international guests
Not all staff speak English, which can make communication difficult if you’re not Portuguese-speaking.
Overall verdict: This hotel is convenient but not service-oriented.
If you are Brazilian or familiar with local expectations, you may find it acceptable. But as an international traveler, the experience falls short—especially in service, transparency, and attention to detail.
Would I return?
Probably not, unless location is the only priority.
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Price per night from£ 78
Posted on Nov 23, 2018
CHENGGUO
Hotel location is OK, there is no subway around, about 120 rials from GRU airport. Hotel health is better, breakfast did not have time to eat and left, I do not know how. There is a daily self-service buffet at the door, the taste is OK, the price is also cheap, and the convenience stores and snacks are also available. The hotel has a car park for business families.
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Price per night from£ 118
Posted on Sep 23, 2024
Love Honey holiday & Happy Holidays
I love this hotel. The highlight is the staff, always friendly and welcoming. In addition to being delicious, the breakfast was accompanied by a sensational pianist (Léo Ramos). The size and comfort of the room is another difference. Additionally, hotels use olfactory marketing, taking advantage of aromas that can be smelled before entering the hotel lounge.
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Price per night from£ 192
Posted on Mar 22, 2026|Deluxe Room, 1 Queen Size Bed, High Floor, Smart Tv 55', Bathtub
DanwbI would recommend this hotel it is great rooms and in a good location. Breakfast is good I recommend you buy it.
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Price per night from£ 276
Posted on Jul 31, 2026|Queen Suite - Non-Smoking
Anonymous UserDisappointing stay—lack of basic amenities and very poor service.
While the room itself was clean, the overall experience was far from satisfactory for the price. First of all, there were absolutely no basic amenities provided—not even a single bottle of complimentary water or indoor slippers. Is this standard Brazilian hotel culture? Even so, it's hard to justify.
To make matters worse, the service was frustrating. Despite checkout time being officially set at 12:00 PM, the front desk started calling our room at 10:00 AM to wake us up. Shortly after, at 10:30 AM, the housekeeping staff knocked on the door and woke us up again.
Clean rooms are great, but the terrible service and lack of basic hospitality made this a very disappointing stay. Definitely not worth the price.
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Price per night from£ 53
Posted on Jun 14, 2025|King Bed No Sofa Bed
Guest UserThe best hotel experience in Brazil during business trips, the front desk speaks English, there is a large shopping mall opposite the hotel, it is very convenient to eat and shop, the hotel breakfast is also very good 👍👍👍
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Price per night from£ 68
Posted on Sep 23, 2024|King Room
Kashitanienbaomuzhangfei
Maybe there were too few Chinese tourists, and the front desk staff rarely saw Ctrip orders, and they had to stand for half an hour during the check-in procedure. It's a 10-minute drive from the airport, but this hotel doesn't even have a shuttle bus. The hotel environment is relatively clean. It is in an industrial park and there are no supporting facilities nearby. I can only drink a big pot of San [Love] brand coffee for breakfast.
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Price per night from£ 68
Posted on May 3, 2024
Guest UserThere are many good restaurants just out outside the hotel main entrance. Walkable to downtown. Safe drop off and pick up by car. Rooms are quite dated. Safe inside room not working. Staff are friendly and willing to help even though they don’t speak English.
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Price per night from£ 31