This hotel was a letdown. While the hardware facilities were decent and the room was larger than what you'd find in the city – I guess that's its only plus. The cons, however, are numerous.
Its location is remote with absolutely nothing to eat nearby. The hotel's own offerings are ridiculously expensive; a 200ml bottle of water was 13 Reais! They claim to have an airport shuttle service, but that was a joke. I started waiting at the airport at 8 AM and didn't get on a bus until past 1 PM. I called the front desk multiple times, and each time they'd tell me it runs every hour and give me a specific time, but nothing ever showed up. Eventually, the front desk just ghosted me – wouldn't answer calls or reply on WhatsApp, even though I politely just sent a picture asking if I was waiting in the wrong spot. I even tried to cancel through Ctrip, but, predictably, it was denied. So, don't believe their shuttle schedule; they only run it when they have guests actually going to the airport, but the front desk will routinely lie and tell you it's hourly.
The front desk service was terrible and unwelcoming. They claim to have English-speaking staff, but the person who helped me didn't speak a word of English.
To top it off, on my first afternoon, I had just taken off my clothes to shower when someone knocked, and without waiting, immediately opened the door! I was startled and quickly rushed to close and lock it. The next morning, around 10 AM, someone knocked again, and after a few insistent knocks, they just opened the door to ask if I wanted to restock the mini-bar snacks. Is this how you treat guests? And there wasn't even a 'Do Not Disturb' sign available.
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