AAommy WattanaOverall Impression: This hotel feels more like a mix between a business hotel and a serviced apartment. It is a great functional choice, especially for those who are driving and need a comfortable place to stay for a night or two while on the move.
Location & Accessibility 📍
Prime Spot: The hotel is located right on the main road, making it very easy to find.
The Crowd: During my stay, most guests seemed to be locals or people attending events like weddings and parties nearby.
Distance to City Center: It is about a 20-minute drive to downtown Brussels. However, be aware that there is currently a lot of road construction in the city, which can lead to heavy traffic.
The Service & Check-in 🔑
Reception: There is a front desk, but it is staffed by only one person with limited hours (usually until around 20:00).
Self Check-out: For check-out, it’s very convenient—you can simply drop your key card in the designated box and go.
Housekeeping: Cleaning staff operate during standard office hours, so they are not available around the clock.
Parking 🚗
On-site Parking: There is a large parking lot located at the back of the building.
Cost: It costs €16 per day. I recommend registering your car at the counter during check-in so you can drive in and out as many times as you like.
Food & Amenities 🍴
Meals: Please note that breakfast is not provided. There is a restaurant across the street, but its opening hours are inconsistent.
Shopping: There is a large supermarket within walking distance (located in the nearby alley), which is very handy.
In-Room Facilities: The room features a kitchenette with a microwave, perfect for preparing quick meals.
Who is this hotel for? ✅
Best for: Business travelers, people looking for a ”stopover” while driving between cities, or those who need a functional place for a short-term stay.
Not for: If you are looking for a luxury holiday vibe or a ”resort” experience, this might not be the right fit. It is designed for utility and convenience.
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGanBatManThe hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind.
The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed.
It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.
GGuest UserThe hotel doesn’t look like much from the outside but inside it’s very nicely decorated and has a great atmosphere,
Staff is super helpful and friendly.
Overall an amazing hotel and I definitely recommend it for the price.
GGuest UserThe hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip.
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
CCarlos TavelThe hotel is located exactly at the airport, so although it’s pricey it allows you to not having to take a taxi or go anywhere outside. Room was spacious and clean and I liked that room service was available (although food could improve). Would recommend it for someone not wanting to grab a taxi.
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
IIka_EllyGreat experience!
We were 3 people + 2 dogs. The room and bathroom was spacious and very clean.
The staff was very friendly.
The breakfast was and had a lot of choices.
Dogs welcome!
The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus.
Just a couple of things that could be better.
No fridge in the room. No coffee machine, just instant coffee.
Parking 15€ for the night.
And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.
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