The hotel is super close to the airport, about a ten-minute drive. The facilities are great, the breakfast spread is generous, and the service is attentive. Plus, parking is free, which makes it perfect if you have an early flight the next day. No need to worry about travel time to the airport.
The location of this hotel is perfect if you're having a flight. I could see the departure hall from my room. The room was spacious and quiet at night. However, I do feel that the price is a bit high for what you get.
Nice new hotels near the airport. No room key issued but it’s by PIN code. Breakfast available but didn’t try as I’ve got an early morning flight. Carrefour is nearby but closed at 8pm. Room very new but on the smaller side. Overall value for money
The room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
Lovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
The room I stay which has a bit of bad water pile smell, exhausted fan is not work and there are some stain on the towels, lucky that window can be opened so the bad small reduced some. Not count for the room condition, location is good and just about 10 minutes walk to the station and easy access to city central, staff are good in attitude and services. Breakfast variety not too much but taste good.
Good location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
Very Good
123 reviews
8.7/10
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IDR 2,207,729
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吏吏.丹利The room is clean and neat and equipped with refrigerator, electric power cooking oven and cutleries.
Don’t know why Uber & Bolt are not willing to take the order in the morning …for travellers note , please be aware who wish to take a cab to airport in the morning
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
YYoGA OnGexcellent enjoying in Belgium next airport hotel , front desk is friendly and hotel rate is affordable
nearby careful express can buy some chocolates for souvenirs...
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
AAnonymous UserThe location of this hotel is perfect if you're having a flight. I could see the departure hall from my room. The room was spacious and quiet at night. However, I do feel that the price is a bit high for what you get.
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
IIka_EllyGreat experience!
We were 3 people + 2 dogs. The room and bathroom was spacious and very clean.
The staff was very friendly.
The breakfast was and had a lot of choices.
Dogs welcome!
The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus.
Just a couple of things that could be better.
No fridge in the room. No coffee machine, just instant coffee.
Parking 15€ for the night.
And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.
GGuest UserWe had a lovely stay at Sleep & Go expo.
The room is very clean and cute, even the bathroom is really fine.
The location is quite alright as well, didn’t take too long to travel to the city centre.
However, the online check in system is rather confusing- it still requires payment even if I had successfully paid and received the confirmation.
And late check in could cause some issues - we arrived around 10 pm and thankfully checked in fine with self check in instructions. But we met some other customer who were completely confused and didn’t manage to get their keys until we were there and opened the box.
And the bed sheet has a very small yellow stain - but to be fair except that, the overall cleanness is pleasant.
Will definitely come back again.
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