Hotels With WiFi in Massachusetts, United States

In Southborough, very close to the company, nice and quiet environment The front desk service was very good. I arrived quite late at night and was given freshly baked cookies, which was very considerate The room was quite large, the two large beds were very comfortable, the bathroom facilities were also good, and the cloakroom was very convenient You can watch Netflix and other movies on the TV for a fee, and there is also cable TV The only drawback is that the coffee machine is very dirty, with dust inside and outside, and needs to be washed before use. The disposable cups and cup lids provided are also covered with dust I don’t know if this room has not been occupied for a long time Please check the hygiene of the room before checking in

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

The room isn't huge, but with two 150cm beds, it's manageable for a family with kids if you don't mind snuggling. The mattress was incredibly soft; surprisingly, I usually get back pain at home but slept on this soft bed for three nights with no issues. There's a Starbucks drip coffee maker in the room, and another Starbucks next to the front desk on the second floor. Bar10, also on the second floor, serves good food. The hotel connects to two malls, which is fantastic in the cold winter as you don't have to go outside to find food. The cleanliness was impeccable, it looked like it had just been renovated. The shower had both an overhead rain shower and a handheld option; even though it was in a tub, the water pressure was excellent. Facing north, we had an unobstructed view of the river and MIT across the way. Boston truly is a beautiful city, and I'd definitely stay here again on my next visit.

It's just an ordinary business hotel, just stay for a while, it's very quiet, but the room facilities are a bit old, but the bedding and everything are clean, overall it's good, nothing to complain about

This Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude. There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel. Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation. In short, you don't need to live here if you don't want to watch the game nearby.

Everything was great! It's an older hotel, so the twin room bathroom didn't have a wet/dry separation, but otherwise, everything else was perfect. It's right in the city center, and downstairs is a popular trendy street. There's even a connected walkway to two shopping malls. The experience was fantastic!

The hotel is located near the Philips Academy Andover school, near the Chili ́s restaurant and also a gasoliner.

We had a good time in Boston. Our hotel location near by train station and close to downtown. Also just few step has metro station. Our room clean. Nice things too there’s Starbucks Coffee.

It's so beautiful! I booked a city view room for my birthday celebration alone and I loved it. The view was gorgeous both day and night ദ്ദിᐢ- ̫-ᐢ₎ You can even see the sunrise during the day. It faces the beach, and the room wasn't too small for one person. This isn't my first time staying at a citizenM, and the experiences have always been quite good. This one is also near the station, super convenient. The only downside is that the refrigerator isn't very cold. My birthday cake was going to spoil, so I had to ask the front desk to refrigerate it for me.

The room environment was decent, but it only came with two small bottles of water, and the room itself felt a bit old. There was no breakfast included, so the value for money wasn't great. When we first arrived, the front desk was deserted, and we had to call for someone to come and help us.