Hotels With WiFi in Western Province, Sri Lanka

The location is excellent, right inside the One Galle Face mall and in the same building. The pool is lovely and very relaxing, with sea views. My only issue was that there were only two staff members at the front desk, and they seemed quite cold and unfriendly.

Overall a pleasant stay. Friendly staff at the reception and the restaurant, location is also a short drive to the town with grocery stores, bakeries and restaurants. Pickme and UberEats had some options too. Pool was quite nice and we also used the gym, AvaniFit, couple of times, which was quite adequate too. Breakfast was ok with eggs, vegetables and some local delicacies as well. Could've been more diverse though. Air conditioning seemed to be set at 24, but never felt like it was at 24, but thank goodness for the fan in the room which kept us cool for the most part. Access to the beach, and the lagoon, were the best part of our stay! To see the sunset every evening was a great highlight.

Hotel Management, I arrived at your hotel at 10 p.m. although my check-in time was 12 p.m. the next day. I explained to your staff member, niroshan, that I was willing to wait in the hotel lobby until my check-in time. However, he spoke to me rudely and told me to leave the hotel and return after 10 hours. Unfortunately, I was not allowed to wait in the lobby and had to book another room, paying a full day’s charge for only a few hours. I kindly request a refund of half the amount I paid, as I was charged for a full day despite staying for only 10 hours. I would also like to sincerely appreciate your three staff members for their excellent service: the receptionist Ms.Praveen who was extremely polite, professional and welcoming. Her excellent communication skills, experience and respectful attitude made me feel comfortable and welcomed right away. Ms.praveesha who was very kind, helpful, and attentive, and Mr.Shehan who was friendly, polite and provided excellent customer service. Their professionalism and courteous behavior made a very positive impression on me. Apart from this incident, your hotel is excellent, the food is delicious, and the overall service is very good. I kindly request that you look into this matter and consider the refund request. Thank you very much for your time. Best regards, A Guest

We had a lovely stay at this hotel overall. The private beach is beautiful and peaceful, making it a perfect place to relax. The pool area is also great, very clean and well maintained. Breakfast each morning was delicious with plenty of options to choose from. Our room was clean, comfortable, and had strong AC, which made a big difference in the heat. The staff were very kind and welcoming throughout our stay. One thing to note is that we didn’t receive responses regarding booking tours through the hotel, even after following up. I would recommend arranging any tours or activities in advance to avoid inconvenience. Overall, we enjoyed our time here and appreciated the relaxing atmosphere.

Very convenient for a first or last night on the island, as it’s very close to the airport and perfect if you just need a place to sleep for one night. I wasn’t expecting much for the price, but it was absolutely fine. The staff were very kind and welcoming. A special thank you to Kalana at reception for his kindness and help.

This was the hotel we stayed at on our last day. Since it was fully booked, we couldn't get a late check-out for free, but we paid a very small amount to extend our stay until 7 PM, and I was very happy with that service. We checked in on a Friday, and there was some kind of beer carnival by the pool that went on until midnight. You could hear it from the room, and it was a bit noisy. The cinnamon rolls at breakfast were absolutely amazing, a huge thumbs up!

Mixed feelings We had quite a mixed impression of the hotel. There are definitely some very good things about it, but unfortunately, we experienced several issues that we did not expect from a hotel of this level. Strong points: 🌊 Relaxing ocean view. If you stay here, I would definitely recommend booking a room with a sea view - it is one of the best features of the hotel. 🛏 Extremely comfortable bed. After five months of travelling around Asia, this was one of the most comfortable beds we have slept in. The mattress and pillows were excellent. 👧 Very attentive reception service. Even though we arrived late at night, the reception team quickly arranged an extra bed for our daughter. We really appreciated how quickly and thoughtfully they handled this after our late arrival. 😊 Friendly and caring staff. I especially want to mention the lovely lady who asked for our feedback at checkout. She was very attentive, kind, and genuinely apologetic about the issues we experienced. Because of her attitude and the way she handled our feedback, I’m adding one extra star to my rating. Weak points: We checked in late at night after an 8-hour flight and found a small insect in the bed. It was particularly unpleasant after such a long journey, we had to change rooms. Our main concerns were related to the housekeeping service on the 11th floor. We stayed in room 1107, and unfortunately, there were several things that could have been handled better. Unfortunately, around midnight, we were woken up by loud conversations outside our door, apparently by members of the staff. Shortly afterwards, the housekeeping staff started vacuuming the room next door and moving furniture around - at night. After a long flight, we simply wanted to sleep peacefully, especially as we were only staying for two nights. This was quite unpleasant and, in our opinion, could easily have been avoided. There were no slippers in our room, which was surprising. We did notice slippers in the housekeeping area, so perhaps they were simply forgotten. There were no hand or face towels in the bathroom - only large bath towels. This seemed quite unusual for a hotel of this standard, and it is not particularly comfortable to use the same towel for your face and feet. The bathroom lighting was also very dim, making it difficult to get ready properly and do my makeup.

The sunset from the rooftop was absolutely stunning. The breakfast spread was incredibly diverse, almost overwhelming with choices. If you're on a higher floor, I imagine the room views would be great. For those looking for a hotel stay, I'd recommend opting for the ocean view side, even if it's a bit pricier. The city view is also lovely, with sights like the Lotus Tower. Honestly, having stayed in many five-star hotels, I felt there's room for improvement in their hospitality. For instance, at breakfast, a server spilled juice on my leg while clearing the table next to me. They apologized immediately and said they'd bring napkins. However, several minutes passed, and they unbelievably started setting the adjacent table first and seated new guests. Those guests also seemed confused by the wet floor. I had to ask a different server for napkins before they finally brought them. Regarding cleanliness, the drain in the shower clogged when I took the first shower, and the water wouldn't go down. Housekeeping promptly cleaned it, but I feel this should have been taken care of before check-in. Also, there were some mysterious stains on the towels, which I think should be replaced more regularly. Other than that, the clientele staying at the hotel seemed pleasant, and my stay was comfortable. The only place to plug in Japanese appliances was in the bathroom, so a travel adapter is essential.

My stay was very good and comfortable. The Manager Mr.Ashan and Mr Thisara were warm and couteous . They paid attention to my need or what ever queries raised by me. I am very grateful to them for making my stay a relaxing and memorable one. Ms.Shashikala was in charge of the breakfast. She too was very kind and good in her job. I thank her too. The breakfast was awesome, the srilanka cusine was too good.I enjoyed breakfast. The rooms were clean and housekeeping was done daily. I had a lovely stay at Ramada Hotel

I had a wonderful stay at the Mount Lavinia Hotel. From the moment I arrived, everything exceeded my expectations. The service staff were exceptionally friendly, professional, and always ready to help with a smile. The hotel environment was beautiful, clean, and very relaxing. I especially loved the garden area, the swimming pool, and the stunning beach views. Waking up to the ocean view from my room was an amazing experience. Even the washroom was well-maintained and offered a great view, which made the stay feel even more special. What impressed me the most was the genuine hospitality of the staff. They made me feel welcome throughout my stay and paid attention to every detail to ensure my comfort. Overall, I would rate my experience 10/10. Everything—from the location and facilities to the service and atmosphere—was simply perfect. I highly recommend this hotel to anyone looking for a relaxing and memorable stay in Sri Lanka.