Hotels With WiFi in Amman Governorate, Jordan

"The room is very spacious and located right next to a shopping mall. Be aware that there's only one entrance, which is right next to the mall's main entrance. If you're driving, pay close attention to this as Google Maps is inaccurate; there's no entrance facing the mainland side. Adib and Exxx (apologies, I forgot the name) from housekeeping were exceptional; they even brought a whole pack of water when asked. There are many restaurants nearby, including Korean, sushi, Chinese, and pubs. There's also an import supermarket not too far away, and another supermarket in the mall's basement if you can't find something specific. Plus, there's the best Chinese restaurant in town nearby."

"Everything about the stay was brilliant, the team were attentive and supportive with helping with everything from brilliant recommendations to arranging transfers! They have the most adorable kittens on site who are very friendly! Location is great for everything no more than 10 mins away from old town, lots of restaurants and cool bars nearby with coffee shops and little store on most corners, the whole area is very friendly"

"The hotel's location on the Boulevard is great, and the staff are friendly."

"After a long trip back by bus from Petra, we were looking for a comfortable hotel close to the Al Abdali Jett bus terminal. The Marriott is 1.3km from the terminal (take an Uber rather than walk for 1-2JD). It is quiet, very comfortable and we were positively surprised when we found out that our rate included breakfast (which was outstanding). Al Terrazzo restaurant was also excellent, sitting outside by the pool and serving until 11pm. The swimming pool (15m X 10m) opens at 9am but the gym is open 24h. Highly recommended."

"The issue this hotel has many locations buildings at the same area and its not clear in which building you will stay and you have to run from one to another to find your building"

"I chose Four Seasons among St. Regis, Ritz-Carlton and Four Seasons. One of the reasons was the convenient parking and swimming pool. The service at the front desk was good. I don't know if it was because his English was not standard or because our English was too poor. Anyway, I didn't understand much, but it didn't affect my stay. Facilities: Ctrip standard. The only platinum hotel in Amman, the facilities are definitely good and well maintained. The bed was very comfortable, albeit soft, but refreshing. The feeling of quilt and pillow touching the skin is also very comfortable. But there are holes in the sheets, why don’t you change them? ! The pajamas are made of poor material and feel too stiff. Hygiene: The surface is good, but the details are not. The stains on the bottom of the toothbrush cup are quite obvious. Didn’t you see it? This is not the level of Four Seasons. Environment: Opposite is the Ritz-Carlton, and the main road downstairs is a bit noisy. Service: If the service at this price is not good, it would be a shame for the Four Seasons. There are not many types of breakfast, but the ingredients and products are still of high quality. The welcome dessert is a highlight, a local specialty."

"Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst."

"We were weary and tired after a disrupted sleep in Tel Aviv only to arrive in Jordan and discover that for the third time, our flights out of Amman airport had been rescheduled. The staff were so sympathetic and helpful calling repeatedly to get us some answers while dealing with the many guests who had come for what appeared to be a delicious buffet dinner. We chose to dine in our room and our meals were fit for a queen. We booked this hotel because their advertising described breakfast as their GREAT breakfast and both meals certainly were. The service throughout our stay was excellent and we only moved so that we could be at a place that was closer to the airport. The only downfall was that the room had a strange odour. We realised later that a previous guest had left something questionable behind.. and pushed under the bed! That was not the staff’s fault"

"Loved my stay. EXCELLENT STAFF brilliant hotel xx"