I had an amazing experience. The staff was very helpful and supportive they also allow me 15 minutes Extra as I was bit late for checking out apart from the issue with wash basin as instantly they fix it. I am recommending this place.
This should be the best hotel in Bournemouth, right? The views and location are amazing, absolutely nothing to complain about there. Now for my gripes:
1. At check-in, they didn't even mention that toiletries and slippers needed to be requested. I got into the room and there was nothing. I had to ask specifically before they'd tell me. Although they did provide them later, why can't they proactively inform guests at check-in that these aren't automatically provided and need to be requested if desired?
2. The breakfast selection is pitifully small, and the person making eggs often walks away for extended periods. There's already so little to eat, and then you have to wait for them...
Other than that, there's nothing else to report – nothing particularly good, nothing particularly bad.
I had a wonderful time at the Royal Bath hotel in Bournemouth. I was here for a conference at BIC, so location was ideal. Traditional hotel with friendly staff. Great food. The spa and pool was a bonus at only £5 extra a day.
Reception and breakfast staff were excellent.
Our family room (Ken dodd) was very big and comfortable.
We also enjoyed the english breakfast each morning and loved the convenient location close to major attractions.
3 star celebrity theme hotel is a little bit outdated but maintained very nicely, clean, and will definitely recommend and visit again.
The welcome during check-in needs to be reviewed.
I didn't have breakfast, only dinner. A fruitless discussion began, and the receptionist actually noted that there was no breakfast, but only dinner...
No one explained how the hotel worked, where the restaurant was for dinner, and I just asked what time it was.
I felt out of place.
I had two bags upon arrival, I struggled to get in, and no one was there to help...
My English wasn't great, but I made the effort to communicate.
On the other hand, the waiters in the evening restaurant were kind, pleasant, and attentive. Bravo!
Check-out was much better, and they were understanding. Nothing to complain about. They always had a smile.
The hotel is very clean, nothing to complain about.
Only wanted continental breakfast ham was dry cheese hard and curled up 9.10 and all pastries are gone .small pieces of bread hard and dry .used this hotel 17 times now and it's been lovely. What's changed ?
Check in was very quick. We had a family room with a double and a single basement room. Was get nice, clean and spacious. Plenty of parking, 10 my ns walk to the beach and 10 mins walk to shops and restaurants.
Big room and accessible bathroom there is a very retro lovely charm here which is like of timeless but not in a bad way . The Internet was very good as were the facilities in the room . The only thing I would say was the bar soft drink was relatively expensive but it was just that you tasteless like it had been watered down too much
Lovely staff, very clean, good location and great buffet bfast. I had requested a quiet room and ended up being right next to the lift, so didn’t get much sleep. The mattress/pillow werent very comfortable, and the hotel was boiling. Other than that, great value for money.
The location is convenient. Walking distance of 10 minutes to the city centre and 20 minutes to the beach nearby. The staff are very friendly. The hotel provides car park with a price. £15.5 for overnight. Only shower not bath in the bathroom. One bad thing is the television in the room. It is so small and it is placed at the corner of the room.
Great
73 reviews
9.1/10
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8.1/10
Very Good
Comfortable hotel near the town centre. The rooms are nice and beds are comfortable. Good breakfast, friendly staff
Staff were very polite, room was old but clean and functional. We were told the pool was open all day until 9pm but we went and there were swimming lessons on.
Lovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room. Breakfast was good lots of options. Spa facilities good with a nice pool.
Fabulous location, just across from Knoll Beach. Tasty breakfast. Loved the retro, quirky feel of the hotel and its fabulous sea views. It would be nice if the new owners spent money on improving and refurbishing the hotel as is, rather than on trying to turn it into something different.
This was our second visit to this hotel, we have unfortunately had the same experience twice. The hotel itself is lovely with great facilities. Rooms are lovely, Beds are huge and extremely comfy. Fluffy, luxury towels. The Pool area and pool are lovely, feel like you are abroad on a hot day. Although it is a fight for a Sun lounger. However it’s completely let down by the staff. The bar staffs attitude was appalling, it was an inconvenience for them to get our drinks each time. We had a Roast dinner at Old Harry Rocks - staff were much better in there and v accommodating, although I do believe this this a separate company to the hotel and it shows. Beef was tough in parts but still nice. Pork was lovely. On booking, breakfast is charged at £22 at but in the hotel it’s £15 so don’t fall into that trap. The staff had no idea what they were doing. They first couldn’t get our drinks order right, then they messed up our simple breakfast order. Some of us nearly finishing our breakfast before others even got their meal. The breakfast itself was very small, we were also only given half a mushroom?? For £22/£15 I would at least expect to have a whole Mushroom… They then didn’t know how to use the card machine.. Before we left we used the Spa, small but nice. Sauna was closed & pool was freezing. Hot Tub also wasn’t very warm. Overall it was not a great experience, we will not be returning. To pay £260 minimum for a room for extremely poor service is criminal.
Lovely experience! I stayed here for one night. The staff were so nice. I got the Patrick Swayze room - very happy with that. The hotel has clearly been upgrading - the stairs were beautiful. My room itself was a bit dated, but I understand that they are in the process of doing them up. The bed though was very comfortable, and the price I paid very reasonable. Would definitely book again! It would be nice to see some British celebrities featured - maybe Gregg Wallace or Judi Dench. Leading to my room it was mostly American actors, and I didn't see any home grown talent. I would definitely stay here again.
We had a 3 day stay at the Harbour Hotel in Christchurch. We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda. Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want. We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch. From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable. All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
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