I booked it on a whim, and it turned out to be great. Clean and tidy, the staff were locals and very friendly, and there were security personnel, which made me feel safe. If you're working nearby, I'd recommend staying here. Since I didn't need to go anywhere else afterward, I renewed my booking here.
The hotel is well located in Kampala Uganda, easily accessible and close to Acacia mall making it easier for meetings and convenient for accessing different amenities and services outside the hotel.
The hotel staff are very friendly and supportive. The food is delicious especially their samosas ๐. The night views by the pool side is also amazing. Sunset views are amazing and at no cost!!!
Went down to the counter to extend my stay for one more day, was told that it is ok as long as I pay before 1300. when I went to pay at 1300, I was told that the hotel is full and I have to check out.When I check back at Trip.com I saw that there are other rooms avaliable but I was not even given that option. It would have been ok if I was told that it was full and I cannot extend. I am now stuck at the lobby and will have to look for another hotel.
The hotel front stuff was very good and really helpful, by ensuring we settled comfortably. The environment was really nice and the weather was great. We got some very nice sunlight from our window. They communicated on time and gave us ample to prepare before checking out.
Great hotel right in the middle of Kampala. Everything is easily accessible. Nice big room with big bed. A window makes it a really nice room. Big bathroom with everything you need. Breakfast early is less, later it gets more extensive. Coffee was difficult.
The best hotel in the area, everything is good, breakfast is a bit simple. The rooms are comfortable and clean, the service staff is polite. The steak in the restaurant is good. There is a bar.
Great service esp the bed turn down.
The hotel could improve the guest experience by installing smart TVs that allow access to different streaming platforms and apps.
Thanks for the house keeping team and the people's managing the work., rooms and the hotel premises are well maintained., very impressive., and the reception is helpful and at breakfast the services are friendly., Keep up the good works and God Bless always ๐
The hotel is small but quite neat! With good customer care. The rooms are quite small but the outside balcony area seemed untidy with a lot of clutter on the ground floor pavers.
The breakfast is good
Smart and efficient service. Lovely breakfast.
Usual utility problems for Uganda, i.e., elevator broken down, room key didn't work and unreliable internet.
Maybe the manager should invest in a country where these problems don't impact businesses.
Very Good
111 reviews
8.5/10
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