Posted on Jun 17, 2024|Comfort Double Room
Guest UserThe interior, service and food are all amazing👍
It's full of luxury✨
However, since it's not a Japanese hot spring, it might feel a bit lukewarm for Japanese people.
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Price per night fromMXN$3,303
Posted on Aug 8, 2026|Superior Deluxe Double Room
Anonymous UserWe really enjoyed our stay at Ensana Nové Lázně and overall had a very positive experience.
The hotel itself is beautiful and has a lot of historic charm. We especially enjoyed the spa area, with the old Roman Baths being a real highlight and a very special feature of the hotel. The only downside was that we found the water in the pools quite cold. It would have been much more relaxing if the water temperature had been a little warmer.
Our room was very nice, comfortable and, most importantly, very quiet, which we really appreciated.
Breakfast was good, with a rich and varied selection. One aspect we found a little disappointing was the seating arrangement. Guests were assigned a table rather than being able to choose where to sit. When we asked whether we could sit at a quieter table towards the side instead of right in the middle of the room, this unfortunately led to quite a discussion before we were eventually allowed to move. A little more flexibility in this regard would make the breakfast experience more pleasant.
Overall, we had a lovely stay and really liked the hotel. The beautiful historic setting, the Roman Baths and our quiet and comfortable room were particular highlights. With a few small improvements, especially regarding the water temperature and flexibility at breakfast, the experience could be even better.
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Price per night fromMXN$2,668
Posted on Aug 3, 2024
NataliaVale
The hotel is centrally located, a bit up to the hill. Clean room, comfortable bed and pillows. Good breakfast. Staff members, especially the young lady at reception, are friendly, polite and professional.
The reception front desk closes at 6 pm. If you checking in later, you have to contact the property well in advance.
Unfortunately,I didn't, and had to make around 40 calls on 3 different numbers provided.
They answered only after 50 minutes of waiting. This was really annoying, just because I was tired after the trip, hungry and desperately needed to use the toilet.( Sorry for the details).
After my calls answered, I got the access code and my keys. Easy.
The hotel is situated in the quiet area, unfortunately, some customers at the hotel made a big noise in the middle of the night:at 3 pm, loudly kicking in the neighbours door, trying to get in, for a very long 40 mins... I had to get out and prevent it,if they did not stop, I'll call the police.
I definitely had bad luck with this stay, it's not at all the hotel's fault, just my poor experience:(
.
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Price per night fromMXN$716
Posted on Jan 4, 2026
Sogol
We were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading.
Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay.
In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations.
The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property
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Price per night fromMXN$925
Posted on Dec 22, 2024
Guest User
Simply beautiful a dream large room from the finest and a wonderful rich breakfast and very nice staff from breakfast to reception simply for the comfort and several times a little small but still uses the swimming pool there Can you relax and it's okay we can come back guaranteed.
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Price per night fromMXN$1,121
Posted on Jul 16, 2024
Guest User
I booked this hotel for my Mom. And she loved it: the staff was accommodating and caring, great location and delicious meals. Highly recommended
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Price per night fromMXN$2,464
Posted on Sep 14, 2025
Guest User
It was again super, you can park the car on the big parking lot for 50 krones per day or directly at the hotel costs a little more. Car you can stand to the city drive directly a bus costs only 18 krones per person.
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Price per night fromMXN$981
Posted on Jan 7, 2026
Guest User
Overall, the hotel was excellent in every aspect, the room, cleanliness, service, and location were all outstanding.
However, our experience at the restaurant during our first visit was disappointing. Despite having a confirmed reservation, the hostess insisted on seating us at the very last table, claiming that all other tables were reserved and already chosen by other guests. After we declined that table, she eventually agreed to seat us at a somewhat better one.
What was surprising is that after we finished our dinner, the restaurant remained largely empty, which made the initial justification confusing and left us feeling uncomfortable. The interaction came across as unwelcoming and, unfortunately, felt discriminatory.
Aside from this incident, everything else about the hotel was truly excellent.
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Price per night fromMXN$3,300
Posted on Jul 29, 2026|Swiss Superior Room
Guest UserA magnificent modern hotel that breathes new life into the resort.
This is an unexpectedly chic hotel at a very attractive price! I'm genuinely surprised that a place of this caliber has appeared in Mariánské Lázně – with upscale, modern design and quality furnishings. I really dislike old, 'tired' hotels, and that factor always deterred me from visiting spa towns. But this hotel is a completely different story. It has every chance to attract a younger crowd and literally inject new life into the town.
The hotel is beautiful and luxurious! The excellent work of the designer is immediately apparent; every detail has been thoughtfully considered.
Right in the reception area, there's a drinking spring (as I understood it, the 'Forest Spring') and special mugs. Very convenient.
Very spacious rooms with large modern TVs and an incredibly comfortable bed. Sleeping was pure pleasure.
The hotel has a full-fledged, excellent spa area and a good gym. The rooftop bar was a particular delight. There are very comfortable sofas there, perfect for sitting and enjoying the panoramic view.
Breakfasts are excellent! I was pleased to see an omelet station where everything is prepared fresh for you, as well as a good selection of fresh fruits and berries.
The only thing I didn't particularly like was the dinner food. Compared to the overall high standard of the hotel, dinners seemed a bit weak, and the cuisine could use some improvement.
If you're looking for a stylish, modern, and comfortable resort stay without the 'ancient' feel – this is definitely the place for you. I'll definitely be back!
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Price per night fromMXN$2,276
Posted on Apr 20, 2025
Gary0423
The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
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Price per night fromMXN$1,692