One City Rezen Hotel Reviews

Very nice hotel , near from mall , kids enjoy , our always best choice in Zhanjiang city we love also the breakfast , rooms are very clean.

Nice & polite staff, comfortable bed and perfect location. Was 7 days in this hotel and really enjoying my stay and food here. You will not regret to stay in this hotel!

Good!

I traveled with three friends and three families, and they were all very satisfied with their stay. There is a large shopping mall downstairs with everything to eat, drink, and have fun. The surrounding area is not far from various attractions! The hotel service staff are very enthusiastic. Special praise to the staff at the door. They were outside directing parking and helping with luggage when the sun was shining brightly.

1. The waiter at the front desk, ah, that’s not right. It should be the boss at the front desk. If it weren't for the ceiling, his face would probably go up to the sky. Ask a question or two, with a look of disdain and disgust. 2. Entering the room, a sour, musty smell hit your face. I can't even believe it's a hotel at this price. Later, I asked my aunt to come and smell it myself, and asked her if she could accept it. 3. For the food delivery robot, please change the towel inside! 4. If the settings in the room are old, please maintain them! 5. Please change the room card, the skin will fall off! 6. I really didn’t expect the deposit. I haven’t tried it in a long time.

The front desk told me to upgrade the room and found that I didn't give the worst room type. Call the front desk and ask for a new room. The front desk directly upgraded me to a suite. It's sincere. If you can fix it for me at first, it won't cost so much in the morning. We got up late for breakfast and arrived at the restaurant almost ten o'clock. The hurried waiter stopped us and questioned whether it was a hotel guest. Not to mention that we wanted two cups of coffee. I laughed and the attitude is very tough. How can there be any service? The overall service is very chaotic

As a guest who usually doesn't like to write essays, I had to write a essay today, because this is the worst hotel management I have ever encountered in my life. Our group of three and one small, two adults forgot to bring their ID cards when they went out, and then called the hotel in advance to ask if the electronic ID card could be checked in. The front desk replied: non-Guangdong household registration is not allowed (emphasis on it), you must go to the police station in your jurisdiction to issue a certificate before you can check in . After arriving in Zhanjiang at 9:00 p.m., we went to the police station in our jurisdiction as soon as possible. After learning about the situation, the police also helped us communicate with the hotel: the police said that the police station could not seal in the middle of the night, and the colleague who managed the official seal was not on duty at night. And inform the hotel that manual registration can be done, after all, it is so late, we should arrange our accommodation first. (Here, a big compliment to the police, help us to communicate and solve problems without shirk) The front desk of the hotel promised on the phone that the police would help us check in, and we left the police station and went to the hotel. After that, we experienced a very angry scene. After arriving at the hotel, the front desk, a tall man about 1.8 meters tall who was on duty on November 26, refused our check-in, saying that we could not check in without an ID card. We questioned why he didn't directly refuse when he communicated with the police just now. Now we refuse to come to the hotel. He said that I'm sorry, this is indeed my problem. We question again: We have electronic ID cards, driver’s licenses and social security cards, can’t we all prove our identity? (emphasis added again) The male front desk replied: Sorry, no. We proposed again: Or check in with an ID card, upgrade us to a suite, and let us stay in the two-bed one, after all, it's so late! The male front desk replied: Sorry, no, you can go to other hotels. In this way, he repeatedly saw and saw for half an hour, during which he asked two different leaders for instructions, and the answer was no! Repeatedly stressed that you can go to the police station again, or try another hotel. Super desperate for a client who arrived out of town in the middle of the night with a child. Then one of our friends called and consulted with a friend at the police station, and the police station said that the driver's license can be regarded as a valid document to check in! Ask the male front desk again, is the driver's license not allowed to check in? At this time, the male front desk said: A driver's license is OK! You didn't say it sooner! So why are you arguing with us here for half an hour? As a Gold Card customer of Marriott, Accor and Narada, I chose Licheng when there was a Sheraton in Zhanjiang, just because I wanted to experience the high-end hotel brand known as Ctrip. Undoubtedly, this experience was the worst in my life, and I analyzed it afterwards. Let's talk about the most fundamental problems of the hotel 1. The service awareness is very poor, and the top-down is poor. When encountering the common situation of not bringing an ID card, I asked the two leaders for instructions and did not give a solution, but quarreled with customers in the lobby. The first half an hour. We did not take the initiative to ask the customer whether they had other valid documents, and we ignored it when we asked why the driver's license and other documents were not valid, nor did we agree to upgrade the room to help solve the customer's accommodation problem. Anyway, we just can't live here, you can find your own way! 2. From top to bottom, the hotel did not understand the local policies in Guangdong. Afterwards, I checked the electronic documents that can be used for accommodation in Guangdong. The local household registration in Guangdong can use "Guangdong Province Affairs", and the non-Guangdong household registration can use "WeChat Authentication". ”, these two are electronic documents that can be scanned and recognized by the Guangdong hotel system! I hope that next time friends from other places come to Guangdong, they will not be as exhausted as I do because I don't have an ID card. 3. I hope the hotel management can carefully consider the gap between themselves and high-end hotels. It is not that the so-called high-end is really high-end, and it is not that your hardware can meet any standard. It is high-end, and customers need more active services and solutions. Awareness of the problem, since customer experience cannot be put in the first place, then don’t use the word high-end to advertise yourself.

In the hotel opened by Ctrip that night, my friend opened the hotel at the front desk and offered a discount of more than 80 yuan. At that time, I wanted to check out the room. The front desk said that there was no way to check out. The hotel management price was inconsistent.

In the past two days, Zhanjiang Cold Hotel has no warm air, only hot air quilt, and it is thin and frozen in the middle of the night. There is no beverage safe in the refrigerator, and it is not easy to use. Lock it and turn on the TV Do not continue to disturb the rest

房間還是比較新的，畢竟開業才三年的酒店，房間配備天貓精靈，可以智能控制房間的部分設施，這點挺好，感覺回到家裡一樣；衞生挺好，打掃的很自細；旁邊就是一個大商場，用餐，購物都很方便；服務也很棒的，每個人都洋溢着熱情的笑容

很贊 不管是服務還是衞生 乾淨整潔 因為我們是婚房 還主動幫我們換上了紅色床單被套是不需要另外收費 房間夠大 很寬敞 明亮 服務：贊

地理位置優越購物及住宿一體，地處湛江核心區，工作人員專業素養高，停車方便，房內設施簡約乾淨，有經過設計，所有燈帶都會熄滅，入住體驗強，值得推薦各位選擇。

房間挺大的，衞生挺好，服務也不錯，旁邊有個大商場，方便，機器人服務受小朋友的喜愛，再次首選麗呈酒店

孩子們很喜歡這個房間，但是細節有待改善，不知道電梯里弄兩個扶手的意義何在？有八個鋒利的邊角，孩子4歲，一進電梯人多擠過去直接磕到一角。進到房間一看到帳篷跟興奮，沖進帳篷時直接撞牆上了頭上又是一個大包，建議加一塊軟包。沙發挨着窗簾，孩子以為靠牆又把臉摔青了。親子房到處都是尖鋭的角很危險，自動窗簾沒安裝好，孩子六點多就被這光線刺激的興奮睡不着😖