Golden Splendid Hotel · Gynn (Zhanjiang Dingsheng Plaza) Reviews
Golden Splendid Hotel · Gynn (Zhanjiang Dingsheng Plaza)
No. 8 Middle of Renmin Avenue, Xiashan District, Zhanjiang, Guangdong, 524001, ChinaView Hotel Details
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Golden Splendid Hotel · Gynn (Zhanjiang Dingsheng Plaza) Guest Reviews
4.6/5
Very Good
888 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(888)
Positive reviews(858)
Reviews with photos/video(81)
Delicious breakfast(104)
Large rooms(92)
Convenient parking(44)
Friendly front desk staff(42)
Stayed multiple times(13)
Delicious buffet(12)
Has rooms for families(10)
Lift was OK(8)
Negative reviews(30)
Uirã
Business 2-bed Room
Stayed in Oct 2024
Business travellers
22 reviews
4.0/5
Very Good
Posted on Oct 23, 2024
Rooms are OK. Location is good. Hotel. Lobby is not as expected. Nobody can speak English
Response from Property: Hello dear guests! Thank you for your stay and review. I'm sorry that I didn't give you a very satisfactory stay experience! Your valuable comments have been received. We will work hard to improve the shortcomings. We look forward to your next visit and wish you a happy day!
saba rizwan
Boutique Queen Room
Stayed in Feb 2024
Family
18 reviews
5.0/5
Outstanding
Posted on Mar 5, 2024
really great hotel ...they help us too much ...Adda receptionist is really nice girl ...i remember her always ...she shared alot of locations with me ...
Response from Property: Hello dear guest!Thank you for your stay and your loving likes. Adda is very happy and full of happiness. Our efforts and efforts are to make you the most pleasant and satisfactory stay experience, so that we can stay with you on your colorful journey. A trace of beauty, we are deeply honored and look forward to serving you again next time we meet!I wish you good health and all the best!
Guest User
Boutique Queen Room
Stayed in Mar 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Mar 26, 2024
Henhao
Guest User
Elegant Twin Room
Stayed in Feb 2024
Family
1 reviews
2.2/5
Posted on Feb 17, 2024
The facilities are extremely poor: the air conditioner blows cold air all night long, no matter how high the temperature is set, the indoor temperature is 21 degrees, and the air conditioner blows cold air.
Environment: For a room that costs 400 yuan, the bedding is damp.
Cold air conditioning + wet bedding, no sense of experience at all
Original TextTranslated by Google
Response from Property: Dear dear, thank you for staying at the Jinhuihuang Yinli Hotel. Due to the warm climate in Zhanjiang all year round, the room is not equipped with heating. Moreover, I am returning to Nantian in early February, and the climate is very humid. Turning on the air conditioner in the room can better dispel the tide. Thank you for your support. We are deeply sorry for the bad experience and would like to express our sincerest apologies! Thank you again for coming. May the flowers bloom and overcome obstacles in the new year!
Anonymous User
Business 2-bed Room
Stayed in Nov 2023
Other
13 reviews
4.5/5
Great
Posted on Dec 6, 2023
The room is very spacious and the location is good. There is a large supermarket a few minutes' walk to the left. There are many restaurants inside. It is convenient for shopping and transportation. The breakfast is good.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and review. It is a pity that I did not receive your five stars this time. If you do not do well, please feel free to tell us and we will work hard to improve! Looking forward to your visit again and your positive reviews, okay~
Guest User
Elegant Queen Room
Stayed in Dec 2023
Family
3 reviews
1.7/5
Posted on Dec 27, 2023
The room we stayed in on the sixth floor facing the road was very noisy. The cars on the road honked loudly at 11pm and 7am.
Because it is old-fashioned single-layer glass. The coated one doesn't provide very good lighting, and the light-blocking curtain is missing one section. The light will penetrate when you sleep, and you will wake up very early in the morning.
The sound insulation effect is particularly poor, because it is on the floor, and people walking upstairs start to go back and forth in the early morning, and it makes a clanging sound. I was woken up at five or six o'clock.
The most important thing is to extend the stay for one day, but the room card is loaded twice in a row. Haven't even figured it out yet. I called the hotel upstairs, but the signal was very poor and I couldn't get through. With the elderly and children, I didn't enter the room for more than 20 minutes. I ran up and down several times. Going to the scenic spots during the day was extremely tiring, and it was particularly annoying. I didn't have any lunch at noon when I went to the scenic spots. At night, I wanted to go back to the hotel to rest and eat, but I couldn't get into the hotel for a long time. There really is no worse feeling than this. I really don’t want to give it even one star.
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you very much for your stay and detailed review. We are deeply sorry for the unpleasantness we encountered during your stay. It is the care and supervision of guests like you that enable us to continuously discover problems in our work and obtain corrections and We will continue to make progress. Thank you again for your valuable opinions. We will carefully check the deficiencies and improve them. Your tolerance and understanding are our encouragement and support. We sincerely look forward to your next visit and guidance! I wish you and your family good health and a happy life!
Anonymous User
Business Suite (3 Beds)
Stayed in Nov 2023
Business travellers
4 reviews
1.0/5
Posted on Nov 20, 2023
The towels were fluffy and the room had a musty smell mixed with a strong smell of cigarette smoke.
The air conditioner is noisy, the sound insulation of the room is poor, the sound of cars on the roadside and footsteps in the aisle can be clearly heard.
The service awareness is extremely poor. Check-out at 3 o'clock starts at 1:30, and a phone call is made to the room every five minutes to remind me.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are sorry that this stay did not leave a good impression on you, we deeply regret it! The three-bed suite you are staying in is newly upgraded and renovated at the end of 2021. It is adjacent to a high-end community with an elegant environment. Under normal circumstances, there will be no other noise. In addition, room hygiene and quilts and towels are important aspects of the hotel's strict control. Regular inspections and random inspections are our daily tasks, and we strive to provide you with a more comfortable stay. As for the check-out time, the hotel's normal check-out time is 12 noon. In order for guests to have a better rest, the front desk will delay check-out until 14:00 for free. Your order is a member benefit granted by the platform and can be delayed until the afternoon for free. You checked out at 15:00. According to what we learned and the records of calls to the room, the first call to ask you whether to extend your stay came to the room at 14:36 pm, and the time you came to the front desk to check out was 15:00. At 35:00, we only hope that while providing you with high-quality services and maximum convenience, we can also gain your understanding and consideration for our work! Thank you again for your support and comments, and wish you a happy life!
Anonymous User
Stayed in Mar 2023
Couples
53 reviews
1.0/5
Posted on Apr 9, 2023
Can I give it a zero score? I really don’t want to give any points! What I regret the most is booking this hotel. I have a few points to complain about: 1. It is inconvenient to drive yourself far away from the highway. 2. The facilities are old. The decoration was quite good a few years ago, but now they are dilapidated. The carpets are stained and there are countless cracks and peeling paint. The bathroom door couldn't be closed and water ran out when taking a shower. Needs to be renovated! 3. Bad service. The quality of front desk staff is too low. The order stated that there was an exclusive channel for Ctrip, but not only was it not available, but because a tour group was checking in, the front desk asked me to queue up in the tour group line. Two buses of people were crowded into the lobby, creating chaos. The tour guide said that you can do it alone first, but the front desk didn't even know this. The hotel's quality was severely lowered by this front desk staff! sad.
I rarely give negative reviews, but I had to give negative reviews this time! Guests traveling by car are advised not to choose this hotel.
The other Ctrip exclusive channel is just for fun, don’t take it seriously, there is no such thing. Ctrip should also review itself. If it can’t be done, don’t talk nonsense!
I placed two orders in two days and got negative reviews!
Original TextTranslated by Google
Response from Property: Hello dear dear! We're sorry that we didn't meet your expectations. Please accept our sincerest apologies for your displeasure! The current renovation of the hotel is divided into three time periods. The business room you are staying in is the old room type in 2011. There are also city view rooms renovated in 2019 and elegant rooms renovated in 2021. The room types and prices are corresponding. Different, suitable for different customer groups to choose. It is one of the situations we don’t want to encounter when you check in when a tour group is in process. There are many people and the affairs are cumbersome. However, the front desk will handle it flexibly and have prioritized the check-in procedure for you as quickly as possible. Your extension order is also yours. You are free to choose after staying for one night. The hotel does not force you to extend your stay. We only hope to win your favor and recognition with the highest cost performance and best service. If you are not satisfied or need to change rooms during your stay, you can call us. At the front desk, we will solve it for you as soon as possible! Thank you again for your support and comments, and wish you a happy life!
大力魚
Family Friendly Suite (3 beds)
Stayed in Aug 2023
Family
15 reviews
2.7/5
Posted on Aug 8, 2023
It turned out that I booked a family room, which was non-smoking.
But what I didn't expect was that the ventilation in the room was not good and the smell of smoke was always emitted.
And the hotel employees did not care about the residents and smoked in non-smoking areas!
The hardware in the room is good, but the parent-child room should accommodate more people, so it would be ideal to have 2 bathrooms.
Original TextTranslated by Google
Response from Property: Hello dear dear! We're sorry that your stay did not meet your expectations. We deeply regret this! The smoke smell in the room has been solved through engineering work. We will try our best to stop the guests from smoking. We cannot make major changes to the room and bathroom problem at the moment, but we will feedback your suggestions to the relevant departments. Thank you for your support. With supervision and criticism, I believe we will do better and better! Thank you again for your support and comments, and wish you a happy life!