West Melbourne Hotels & Accommodations

Need a bit more detailing in cleaning and in services. Overall a good place but could be much better if Management check the rooms after Housekeeping and if its not impossible do inform the Person in advance when Housekeeping is coming and kindly advise Housekeeping to clean the room on daily basis as on my 3 day stay Housekeeping only came once when I was out and did nothing on the name of cleaning just moved the things from one place to other.

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

We chose the Miami because it was very close to the venue we were going to see a live show at. What a gem. Right from our arrival, staff were helpful and friendly. Nothing seemed too much trouble. We were given an upgrade that gave as a fabulous view of the city. Our room was large, bed very comfortable, bathroom well appointed (they even had shaving cream), couple of chairs to sit on and, one thing we love, mugs for tea or coffee. Everything was spotless. WiFi was good. There is parking on site at a fee. Some undercover but also spaces for those higher vehicles that can’t fit underneath. There is a guest kitchen which would be great for longer stays. We stayed on a Friday night and had no noise issues. Cafes, pubs and restaurants are all within walking distance and a tram stop is just down the road. On our trips into town, we usually stay at a much more expensive hotel but from now on the Miami will be our go to property. Very reasonably priced, great staff and comfortable beds, what more could you ask for?

Stayed here on the 3 & 4th June..New hotel,so was as expected,clean fresh and well maintained..Room was quite small,but bed was very comfortable ( 2 king singles pushed together),bathroom was a good size with big shower,that had a hand held head,as well as rain head.No wardtobe,but had a rail which had around 6 clothes hangers.. Connie who was at the front desk was amazimg,very helpful and nothing was to much trouble.Very easy.and seamless check-in.. Location of the hotel was great,a stones throw to the Vic Market ,and restaurants. We will be back in the future,and do recommend this hotel... 2 thumbs up...👍👍

3rd time staying at Quest New Quay and it was fantastic. It's such a perfect location right on Docklands. Super clean room, bed was very cosy and comfy. Everything you need is convenient and in good order. I really have nothing to complain about! The staff were very friendly and check in and out was fast. This is my go-to accommodation when staying in Melbourne because it's simply perfect every time.

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.

Upside : - The apartment is spacious with great wardrobe space - The kicthen utensil is fully equiped - The check in is easy on another side of road - The check out is easy by just returning the key to the check in counter - TV, dishwasher, toaster, oven. microwave, washing machine with dryer, stove, fridge, hair dryer, bath shower all functioning - The security looks good by using access card for entrance and lift - Downstair for ALDI supermarket - 13 mins walk for free tram station next to police station melbounre by tram no 85 to collins street - 8 mins walk at behind direction to Erral street (opposite the Audi) for 7-11, Chemist Warehouse, Library, Restaurants etc. - Plenty of offsite parking which required meter - The curtain in the room is acceptable with not fully cover but at least thick and probably around 98% covered without too bright in morning. - Good sleeping quality for King Size Bed in both rooms. - Soup for bath, dishwasher and washing machine provided - Kitchen roll and tissue provided - Bath towel is good - Plenty of offsite parking Downside : - No air conditioner in 2nd bedroom - Toilet hand shower is broken - Only 216 bus - Free tram should walk 13 -15 mins - Only Aldi downstairs - Front desk check in in next building Conclusion : The night is cozy and quite, but it is quite noisy for the neighbor construction after 9am at this moment, most probably need another 2-3 months to complete. Nothing much in the area.

I am interstate for business on a regular basis and have stayed in many well rated accommodation venues however, I struggle to find anything to criticize at this hotel. The staff are amazing - nothing is too much trouble, they do all the little things, over and above what I would expect to make you feel like a special guest. They all seemed to be ”hand-picked” to suit the service culture of the hotel. The quality and cleanliness of the facilities are A1. The rooms are comfortable and quiet. A small table & chairs, couch and huge TV were a welcome feature. The conference facilities worked well. Conference catering, breakfast room and intimate Bistro/cocktail bar offered quality food & drinks. My partner is disabled in a wheelchair and all his needs were well & truly met in a standard room. Only 1 suggestion - it would be great to have magnetic door stoppers installed so the door will stay open while moving through with the wheelchair or bags. Thank you Marriott Team, we will definitely be back :)

The environment and location are very good, the facilities in the house are also complete, and the space is sufficient. The cleanliness of the house needs to be improved, the floor is dusty, and the bathtub is not clean and has stains. Shopping in the apartment is very convenient. There is a supermarket just two blocks away. I will consider this place again next time I travel. It feels like living at home.

Didn’t expect that our room has a view of a wall from the next building. I should have taken a photo to show. Halllway is narrow. Buffet food- same food serves everyday and not much choices. Had a tummy bug on our first day after having buffet breakfast. I suspect it is the coffee machine. On a positive note, location is perfect and close to some nice resto.