Vienna Hotel (Shenzhen Longzhu)

Vienna Hotel (Shenzhen Longzhu) Reviews

Vienna Hotel (Shenzhen Longzhu)

Building a, Taiyuan Jingu business park, Longzhu 4th Road, Xili, Shenzhen, ChinaView Hotel Details
Vienna Hotel (Shenzhen Longzhu)
Vienna Hotel (Shenzhen Longzhu)Vienna Hotel (Shenzhen Longzhu)Vienna Hotel (Shenzhen Longzhu)
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Vienna Hotel (Shenzhen Longzhu) Guest Reviews

4.7/5
Amazing
531 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(531)
Positive reviews(513)
Reviews with photos/video(56)
Classy environment(37)
Friendly front desk staff(34)
Easy to get around(31)
Delicious breakfast(20)
Perfect for business trips(15)
Close to metro(11)
Convenient parking(10)
Stayed multiple times(7)
Negative reviews(18)
Willy Yong
Standard Room (2 beds)
Stayed in 2023年12月
Business travellers
17 review
4.0/5
Very Good
Posted on 2023年12月11日
Our stay at Vienna Hotel (Shenzhen Longzhu) was primarily driven by budget considerations and proximity to our friend's location. While the hotel has a slightly dated appearance, cleanliness is well-maintained. The on-site restaurant resembles a canteen, offering a voucher discount of 20 CNY per person. Surprisingly, the food is not only affordable but also delicious, with generous portions. We suggest that the hotel considers updating the corridor carpeting to something more modern, like tile sheets. Overall, it served as a cost-effective choice with some room for improvement in certain areas.
Response from Property: Dear guest: Hello! First of all, I would like to express my sincere apologies. I deeply regret that I failed to receive your full score evaluation. Thank you very much for your recognition of us. We will continue to work hard to provide good service to every guest. At the same time, our hotel will also pay attention to your suggestions. We will strive to provide you with more high-quality services and give you a better accommodation experience when you come to stay next time!
Hasmik
Standard Double Room
Stayed in 2023年6月
Couples
17 review
5.0/5
Outstanding
Posted on 2023年6月17日
For me this is the best hotel in Shenzhen. Lovely and friendly staff, perfect location, clean room!
fly fly fly
Double Room (No window)
Stayed in 2023年2月
Couples
10 review
5.0/5
Outstanding
Posted on 2023年3月19日
Clean, fast check in, would stay again.
Guest User
Double Room (No window)
Stayed in 2024年5月
Friends
1 review
5.0/5
Outstanding
Posted on 2024年5月15日
Breakfast is very convenient, it's on the 1st floor, you can bring your children, parking is also very convenient, free parking, the room is very clean, and the service is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive affirmation. The hotel is near the shopping mall Fangdacheng, Dasha River Park, and Tanglangshan Park. It is very convenient for food, accommodation and transportation. It is a good choice for travel! Looking forward to your next stay~
Guest User
Double Room (No window)
Stayed in 2024年5月
Business travellers
2 review
5.0/5
Outstanding
Posted on 2024年5月15日
The environment of the hotel is beautiful and comfortable, and the air is very good. The weather in Shenzhen has been changing. It has been raining recently and the weather is a bit gloomy. The overall accommodation experience of the hotel is very good. The mattress is very soft and comfortable. It is the Vienna mattress I have been staying in. It is soft and bouncy and very comfortable. The lobby of the hotel is very grand and large! The waiter who received me was also very enthusiastic, kind, and the operation was very fast. From my stay experience, there is no need to doubt the service of Vienna. The hotel is very convenient to travel. Even if you drive, there are plenty of parking spaces, and it is free parking. Just report the license plate number to the lady at the front desk and you can let it go. At the same time, if you don’t want to drive, you can take the subway. Turn right and go 150 meters to Shenzhen Metro Line 7, Longjing Station. Shenzhen’s subway is really well developed, extending in all directions, and you can go anywhere.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your comments on the hotel. The hotel has deluxe rooms with floor-to-ceiling windows. You can choose the mountain view side or the sunny side of the community. There are more choices. We look forward to your visit again!
Guest User
Double Room (No window)
Stayed in 2024年5月
Business travellers
2 review
5.0/5
Outstanding
Posted on 2024年5月13日
My cell phone didn't take a good picture. The room was renovated, clean, simple and big. The guy in No. 06 was very nice, a little shy, and the service was very, very good! He was also from my hometown, Zijin. He helped me apply for a breakfast from their manager, which was available on the first floor. There were so many varieties!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation of Xiaowei. It is our unshirkable responsibility to provide you with high-quality and considerate service. Let me tell you quietly that the hotel is only 3.8 kilometers away from Shenzhen Wildlife Park, and it only takes less than 20 minutes by car! If you bring your children to Shenzhen next time, don't forget to choose Xiaowei again!
_yt185414913
Standard Double Room
Stayed in 2024年2月
Family
31 review
4.7/5
Amazing
Posted on 2024年3月5日
I always like to stay at this brand. It's a four-star hotel at a three-star price. The service is pretty good. There are also many places to eat nearby. The bullfrog and Chongqing hotpot next to it are pretty good. There is a chicken restaurant at the intersection, which is a bit of a rip-off.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel again and leaving your valuable comments here. Hotel members can enjoy the check-out without stopping service, luggage storage service, wake-up service, etc. We are committed to making your stay in our hotel a pleasant experience. Thank you again for your affirmation and look forward to your next visit!
Anonymous User
Standard Double Room
Stayed in 2024年1月
Business travellers
4 review
5.0/5
Outstanding
Posted on 2024年1月31日
As good as always, Vienna's quality is very stable, clean and sanitary, and the service is good. The room details are also good, with uninterruptible power supply, charging cable, etc. If you don't want to step on the pit, go directly to Vienna.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation of Xiaowei. It is our unshirkable responsibility to provide you with high-quality and considerate service. Let me tell you quietly that the hotel is only 3.8 kilometers away from Shenzhen Wildlife Park, and it only takes less than 20 minutes by car! If you bring your children to Shenzhen next time, don't forget to choose Xiaowei again!
Guest User
Standard Double Room
Stayed in 2024年1月
Business travellers
1 review
5.0/5
Outstanding
Posted on 2024年1月9日
Clean and sanitary, convenient transportation, good service attitude in all aspects, convenient parking, this is the second time to stay, specifically it is very good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and leaving your valuable comments here. Hotel members can enjoy the check-out without stopping service, luggage storage service, wake-up service, etc. We are committed to making your stay in our hotel a pleasant experience. Thank you again for your affirmation and look forward to your visit again!
Guest User
TRIPLE DELUXE
Stayed in 2024年5月
Friends
9 review
5.0/5
Outstanding
Posted on 2024年5月3日
The service is pretty good
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Longzhu Branch. We now provide free check-in, zero waiting, storage, taxi and wake-up services, hoping to provide you with the best check-in experience. Thank you again for your love for Vienna Hotel Longzhu Branch. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Guest User
Deluxe Room (2 beds)
Stayed in 2023年12月
Friends
27 review
5.0/5
Outstanding
Posted on 2023年12月17日
Six friends stayed at the Vienna Longzhu Hotel. The hotel front desk service was warm. Clean and hygienic. The room was large. Parking was convenient. It was free. The breakfast was rich. Thumbs up.
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and leaving your valuable comments here. Hotel members can enjoy the check-out without stopping service, luggage storage service, wake-up service, etc. We are committed to making your stay in our hotel a pleasant experience. Thank you again for your affirmation and look forward to your visit again!
Zhizhifaner
Double Room (No window)
Stayed in 2023年11月
Business travellers
16 review
5.0/5
Outstanding
Posted on 2023年11月21日
Next to Longjing subway station, very convenient, lots of delicious food around, quiet, good environment, clean and tidy room Convenient parking, very friendly front desk service, great!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation of Xiaowei. It is our unshirkable responsibility to provide you with high-quality and considerate service. Let me tell you quietly that the hotel is only 3.8 kilometers away from Shenzhen Wildlife Park, and it only takes less than 20 minutes by car! If you bring your children to Shenzhen next time, don't forget to choose Xiaowei again!
Guest User
Double Room (No window)
Stayed in 2024年5月
Solo travellers
21 review
5.0/5
Outstanding
Posted on 2024年5月4日
I came here to play during the May Day holiday, and I also stay here when I am on business trips. The room is very nice and the sleep is very comfortable. Parking space is provided, and breakfast can be eaten on the first floor of the hotel. Travel is also very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna Hotel Longzhu Branch. The hotel is equipped with branded mattresses, comfortable pillows, and high-woven pure cotton bedding, hoping to provide you with the best sleeping experience. Thank you again for your love for Vienna Hotel Longzhu Branch. Xiaowei looks forward to your coming home often.
Guest User
Double Room (No window)
Stayed in 2024年5月
Other
1 review
0.7/5
Posted on 2024年5月3日
Facilities: The air conditioner was as loud as a tractor, which made me sleep poorly all night 👎 There was only one soft pillow, and the facilities were not complete! This is the worst Vienna hotel I have ever stayed in!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for your stay. It is our fault that we failed to give you a good stay experience! During your stay, you can call the front desk through the landline in the hotel room to handle any problems you encounter! We will also strengthen the inspection of room facilities and equipment. The pillow problem you reported should be due to the humid weather in the past few days. It has been raining in Shenzhen. The pillow core was wet by the previous guest and has not been returned after being sent for cleaning. Of course, if you need it, you can contact us to solve it for you and send one from other empty rooms. We also hope that you can give us another chance and upgrade your room for free next time you stay to give you a better experience!
Guest User
Double Room (No window)
Stayed in 2024年4月
Business travellers
3 review
5.0/5
Outstanding
Posted on 2024年5月1日
The weather in Shenzhen was not very good these days, and I felt wet as soon as I landed. The reason I chose this hotel is that it is close to my relatives, but this hotel made me feel the service in Shenzhen, which is really good. When I got off the bus, I didn't have an umbrella, and Xiao Liu from the front desk ran out from the front desk to help me with the umbrella. I was very impressed and asked her name. I would like to thank her here!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! The front desk lady at Xiaoweijia was so happy to see your compliments! Xiaoweijia strictly carries out disinfection work every day to make your stay more at ease. All the staff of Xiaoweijia regard your satisfaction as our highest honor. Your comfort is the most important thing. We look forward to your visit again!