HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)

HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town) Reviews

HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)

East of Kangzhu Avenue, Shangri-La, Yunnan, 674400, ChinaView Hotel Details
HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)
HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)
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HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town) Guest Reviews

4.6/5
Very Good
2431 reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2431)
Positive reviews(2377)
Reviews with photos/video(354)
Delicious breakfast(295)
Friendly front desk staff(274)
Convenient parking(217)
Many amenities(177)
Offers pick-up/drop-offs(91)
Garden view(18)
Close to airport(17)
Negative reviews(54)
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Nov 30, 2024
卫生：废柴年going to be good for you and your family and family to me are going through this process of getting to know the person who has the same thing and the
Response from Property: Dear guest, when I read this comment you left, it feels like I have received a warm letter from afar in this noisy world. We have been working hard to allow travelers who are traveling to find a peaceful harbor in unfamiliar cities. Just like the light at night, although it is weak, it can illuminate your way forward; although our hotel is not big, it also wants to be your warm support when you are tired. Thank you for coming, and I look forward to meeting you again in the future and going on a wonderful journey together.
Von-stefast
Comfy Family Room
Stayed in Jul 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Aug 21, 2024
非常满意，此行最高性价比。 a very satisfying hotel, the best choice during the trip. Das ist ein guten Hotel zu wohnen im Shangri-La.
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Haofeng Wyndham Dukezong Ancient City Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again!
WanderingBrit
Stayed in Jul 2023
Solo travellers
6 reviews
3.2/5
Posted on Aug 25, 2023
The picture is of the hotel bar at 20.00. Totally closed. The rooms are quite modern and clean, no problems at all there. The location is a decent walk into the old town. Fine if you have a car, but there are probably better options if you're visiting the touristic locations. The biggest annoyance was when I arrived on crutches having hurt my ankle a couple of days before they just watched my struggle with my bags. After check-in, the small female receptionist did try to take my large bag, but couldn't lift. All while a larger male colleague just watched on. Breakfast was alright, not great. The worst overall mark of any of the hotels in China for me, by quite a distance.
Response from Property: Dear guest, thank you for your stay at Shangri-La Yicheng Hotel and your review of the hotel's accommodation services. We take your feedback very seriously and will immediately notify the relevant departments to make rectifications. We are very sorry for causing you an unpleasant stay. We sincerely apologize for this experience and all of our Shangri-La E-Cheng Hotel staff are passionate about providing excellent service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life.
SFSherry
Stayed in Sep 2023
Travel with friends
15 reviews
2.0/5
Posted on Nov 7, 2023
The hotel location is 20 minutes from the ancient town. The lighting is too dime and there is no aircond/ fan ventilation in the room.
Response from Property: 尊敬的賓客您好，感謝您光臨香格里拉怡程酒店，並與我們分享您的入住體驗，我們深表遺憾，同時我們很關心您提到的問題，希望能與您瞭解更多細節，如您能在百忙之中與我們聯繫，我們將不勝感激，同時也請您相信，這次不完美的經歷並不代表我們的正常水準，期待有幸迎接您的再次光臨。
Guest User
Stayed in Dec 2022
Travel with friends
12 reviews
4.5/5
Great
Posted on Feb 7, 2023
The place is remote so our expectations were accordingly. We were originally put in the wrong room but the staff rectified the issue without a problem. You can see a nice view of the sunrise from the 5th floor. Breakfast has a good Chinese selection. It is a little ways from the ancient town but technically within walking distance. A good launching point?to see all the sights in Shangrila.
6/8
Response from Property: 尊敬的賓客您好，感謝您入住香格里拉怡程酒店，並且對酒店住宿服務給予良好的評價，我們很高興您喜歡我們温馨舒適，友好誠摯的服務，我們所有香格里拉怡程酒店的員工都對提供卓越的服務充滿熱忱。希望您能繼續支持，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能再次與您相遇，祝您旅途順利，生活愉快。
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Travel with friends
9 reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
First of all, the waiter's attitude is very good! He answered all questions. Secondly, it was very heartwarming. My sister and I were given thoughtful snacks when we came back from Meili🫰🏻🫰🏻🫰🏻 Of course, the room is still OK and the floor heating is also very comfortable
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Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. Due to the dry weather in Shangri-La, the floor heating provided by the hotel will be turned on on time at 18:00 in the afternoon to provide you with a warm accommodation experience. I hope that you will visit our hotel again in the future and give us the opportunity to serve you again. I wish you a happy life and a pleasant journey!
Vicky-yxm
Superior 2-bed Room
Stayed in Nov 2024
Family
38 reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
Pet friendly. The room bedding is very comfortable. The most important thing when traveling with your dog is to book a pet-friendly hotel. Highly recommended. And I don’t want to stay away from the scenic spots~
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Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. The hotel is located between the ancient city and the Central Tower of Harmony. It is 1.8 kilometers away from the ancient city and can be reached in 5-6 minutes by car. It is 1.1 kilometers away from the Central Tower of Harmony, 708 meters of prayer flags, and about 7 kilometers from the Napa Sea. It is quite close to various attractions. Close. We look forward to having you visit our hotel again in the future and giving us the opportunity to serve you again. I wish you a happy life and a pleasant journey!
Guest User
Comfy Family Room
Stayed in Sep 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Nov 8, 2024
The scenery near the hotel is really beautiful. It is very close to the Harmony Tower, which is very artistic. The hotel is also very spacious, and there is a bunk bed, which is just right for a family. The building is very local style. The service is particularly good
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6/8
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Shangri-La Grandview Wyndham Hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Wish you all the best!
Guest User
Oxygen supply luxury king bed room
Stayed in Sep 2024
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Nov 7, 2024
The oxygen supply room type we ordered is a diffuse oxygen concentrator, which works quite well. I had a headache at first, but it was relieved after taking a rest in the room. It's quite good. The room is spacious, bright, clean and tidy, and it's quite comfortable to stay in. The service is also excellent and worth experiencing
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Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. On the road, Wyndham Grand Hotel is home, welcome home~
Guest User
Oxygen supply luxury king bed room
Stayed in Sep 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Nov 5, 2024
It's been quite cold in Shangri-La recently, but the room is super warm. The service of the ladies at the front desk is very good and professional. Check-in is also very fast. There is also airport pick-up service, which is really good. You don't have to worry about getting lost anymore. The facilities are really good, the environment is good, and it is clean.
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Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Haofeng Wyndham Dukezong Ancient City Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Business travellers
7 reviews
5.0/5
Outstanding
Posted on Oct 26, 2024
There is an airport pick-up service, just make an appointment in advance, it's on time, really good. The service is very good, it feels really good, the room is also large, clean, the environment is very good, especially the scenery of the parking lot, it is very beautiful
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Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. On the road, Wyndham Grand Hotel is home, welcome home~
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Oct 23, 2024
Parking is convenient. You can park for free and the parking lot is quite large. The self-driving tour experience is perfect. The service is also very good. The lady at the front desk will enthusiastically introduce the attractions. It is more complete than the guide we made ourselves. There are many places to play nearby, such as the ancient city, the big prayer flags, and the Songzanlin Temple. I have to say that Shangri-La is really good for taking pictures, and the scenery is really beautiful. I feel that my soul has been cleansed. The hotel experience is quite good. The price-performance ratio is still quite high
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Wyndham Grand Hotel will be the warmest and most unique one in your memory! Come back to Wyndham Grand Hotel often, and I wish you all the best!
Guest User
2-bed Room With Mountain View
Stayed in Sep 2024
Couples
12 reviews
5.0/5
Outstanding
Posted on Oct 17, 2024
The view outside the window is really nice. You can see the Big White Pagoda directly. The room is quite spacious and clean. The service lady 🧍♀️ is also very nice. Because the room I booked is a bit stuffy, the front desk lady also helped to change the room type. It's really considerate [Rose]
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6/10
Response from Property: Dear family, thank you very much for your stay and your thoughtful review. The hotel always believes that a good reputation must come from the most sincere satisfaction of the guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, and improve every detail. , striving to make guests feel as warm as home. On the road, Wyndham Haofeng is home, welcome home~
Xiaoxiaoxiaoxiaotuan
Superior 2-bed Room
Stayed in Sep 2024
Solo travellers
13 reviews
5.0/5
Outstanding
Posted on Oct 18, 2024
It is very close to the ancient city, Harmonious Middle Pagoda, Songzanlin Temple and Napahai Scenic Area. Especially the ancient city and Harmonious Middle Pagoda, you can see them standing on the roadside at the entrance of the hotel. There is also a big prayer flag near the Middle Pagoda. Parking is also free. The service is pretty good. I will choose it again after visiting.
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Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
Affordable price, very good sanitary environment, spacious parking. It is relatively quiet overall, and the stay is very comfortable. It is really lucky to be able to stay in such a hotel at this price in Shangri-La!!!
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Response from Property: Thank you for your high recognition of Wyndham Shangri-La Haofeng. Your satisfaction and recognition make us understand the importance of providing guests with an excellent stay experience. The hotel is committed to providing every guest with proactive, enthusiastic, patient, thoughtful and perfect high-quality and efficient services. It always adheres to the customer-oriented service concept and continuously improves service quality to truly make guests happy and satisfied. Return. The hotel has complete supporting facilities (laundry room, gym, etc.), a quiet and comfortable environment, and is close to famous attractions. The hotel service quality is good, the staff has strong service awareness, and is cost-effective. It is worthy of your trust. All the staff sincerely look forward to your coming home again, and wish you a happy life, Tashi Delek