Holiday Inn Express Shanghai Hongqiao National Convention and Exhibition Center Guest Reviews
4.7/5
Outstanding
887 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(887)
Positive reviews(879)
Reviews with photos/video(258)
Delicious breakfast(179)
Friendly front desk staff(150)
Easy to get around(86)
Many amenities(63)
Perfect for business trips(38)
Close to airport(37)
Tasty coffee(9)
Excellent TV(4)
Negative reviews(8)
ZoeVH
Special Queen Room
Stayed in Nov 2024
Solo travellers
23 reviews
4.5/5
Great
Posted on Feb 5, 2025
My stay here was fine and met my expectations. Breakfast was ok, with decent coffee and a few western items. Checking in and out was efficient and quick and the staff were polite. The room was small although the bathroom was decent and had the level of toiletries and amenities you might expect.
Response from Property: Hotel response: Dear guest, we are very happy to receive your satisfactory comments and share your feelings enthusiastically! We understand very well that for travelers, sometimes the feeling of being touched does not come from sudden surprises and romance, but from the meticulous care and concern in life. We hope that Xiaozhi's efforts can give you peace of mind. The rooms are equipped with high-speed Wi-Fi connection, mini refrigerator, bedside socket and other convenient facilities. In the morning, there is a rich Chinese and Western buffet breakfast to start your day with full energy. Sincerely look forward to your coming again and wish you a happy life! Holiday Inn Express Guest Care Team
JayMey
2 Double Beds Standard
Stayed in Feb 2025
Family
14 reviews
4.7/5
Amazing
Posted on Mar 16, 2025
Free room upgrade upon check-in was a nice bonus. Close to hongqiao hub and walking distance to SAS and parkway
Response from Property: Dear guests, thank you for your support! No amount of praise can compare to a sincere favorite, going out, living comfortably is the expectation of every traveler, but also the ultimate goal of the service of Xiaozhi. We are always ready to give you more impeccable professional services and details of the experience, so that the journey is perfect! The hotel is conveniently located in the vicinity of many restaurants, entertainment and hospitals, with both natural scenery and cultural heritage, and can easily drive to Zh Zhai Park, Shanghai Panglong Tiandi, Nanxiang Ancient Town, Shanghai Zoo and other attractions. We are looking forward to your visit again and wish you a happy family!Sincerely,IHG Social Listening Team.
KingIan
Special Queen Room
Stayed in Jun 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Jul 14, 2024
Easy check, staff very friendly. Fresh fruit delivered to the rooms. I’d recommend, and I’ll stay there again.
Response from Property: Dear guests, thank you for your full praise. In terms of service, we listen to our guests with all our heart, "what you care about most is also what we care about" is always running through the whole process of service, and we offer our guests attentive and thoughtful, fast and efficient service. Simple and cozy hotel, no unnecessary cumbersome experience, for you to rest, relax or a little work. Breakfast, we carefully selected ingredients, cooked with care, so that you not only have a comfortable rest in the hotel, but also full of energy to go, looking forward to courtesy of your future, I wish you a happy life!Sincerely,IHG Social Listening Team.
Ck
2 Queen Standard
Stayed in Nov 2024
Family
2 reviews
4.7/5
Amazing
Posted on Dec 25, 2024
Good hotel with very good services. Breakfasts was great variety of choice both local and western. Highly recommended!
Response from Property: Dear guests, may we be your home away from home. Here you will find a delicious breakfast, a cozy home-like environment, and thoughtful round-the-clock service. In the morning, the restaurant selects fresh and healthy ingredients, including vegetable salad, seasonal fruits, healthy grains, crispy cereals, Chinese and western snacks, congee with sauces, seasonal dishes, fried rice and noodles, sausage and eggs, toast with butter and jam, a variety of beverages and the indispensable freshly brewed coffee, and even noodles with local flavor, which is suitable for the whole family to share this wonderful moment! We look forward to your next visit and wish you a happy life!Sincerely,IHG Social Listening Team.
Guest User
Special Queen Room
Stayed in May 2024
Business travellers
1 reviews
4.0/5
Very Good
Posted on Jun 30, 2024
New property. OK for family. But do not expect facilities as per brand value of Holiday Inn
Response from Property: Dear guests, thank you for your comments on the hotel! We have a variety of guest rooms with simple and fashionable decoration, and all the supporting facilities, during the stay hotel guests can also fully experience the brand features of Holiday Inn Express, including: fast network (Internet), nutritious and delicious Chinese and Western buffet breakfast, a comfortable sleep and a refreshing bath, to bring you a comfortable and value-added experience. We are sorry that we did not meet your standards, we will continue to work hard and improve, and hope that the next stay will bring you a better experience, I wish you a good mood every day!Sincerely,IHG Social Listening Team.
Guest User
Preferential Twin Room
Stayed in Jun 2024
Business travellers
3 reviews
5.0/5
Outstanding
Posted on Jul 20, 2024
Beautiful hotel. Very clean and tidy... the room and all amenities are very clean. It's also a new hotel.
The gentleman at the front desk who checked us in was very friendly and polite. I'll definitely stay there again.
Response from Property: Hello dear guest! Thank you for sharing your experience. The hotel's location is superior, and the surrounding living facilities are perfect, which can fully meet your travel, daily consumption and other needs. At the same time, the hotel has sufficient parking spaces, stylish and simple decoration, free breakfast, a variety of sumptuous complete, high-speed network coverage of the entire region, gym, self-service laundry, business center, and other facilities just as needed, business travel cost-effective very good Oh! Sincerely look forward to your visit again, wish you a happy life!Sincerely,IHG Social Listening Team.
Carol PL
Special Queen Room
Stayed in Apr 2024
Solo travellers
10 reviews
4.5/5
Great
Posted on May 10, 2024
Neat, new and clean hotel near the NECC . 15 mins taxi ride to Shanghai Railway.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
Muhammad Usman
Preferential Twin Room
Stayed in Oct 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Jan 12, 2025
Good service overall
Response from Property: 親愛的客人您好,您住得舒服便是對我們最大的肯定,感謝您的光臨並給予滿星好評!小夥伴們尤其注重服務的品質與內涵,致力於為每一位客人提供熱情周到,準確高效的專業服務,為您譜寫旅途輕鬆的心情,感覺一切盡在自己掌控,愈加物超所值。今後會再接再厲向更高標準精進,期待未來能繼續得到您的支持,祝您旅途愉快!智選假日賓客關懷團隊。
Bulusaikaming
Special Queen Room
Stayed in Jan 2025
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Feb 26, 2025
Since I was on a business trip, I arrived early. There were not many people on Tuesday, so the 4-hour early check-in privilege provided by Ctrip was useful!
When I arrived, the front desk lady Tina had been working for a long time, but her smiling face made me feel happy all day long!
The various membership benefits are superimposed, which is really great! Welcome fruits, pillow selection, etc. will really touch my heart!
The housekeeping staff outside the room will also greet me with a smile and take the initiative to say hello, and I am in a really good mood!
The room is very suitable for working on PPT, charging, and there are 2 work areas. I can work in the room with my colleagues (colleagues living next door will not disturb each other at all.
If there are some additional needs, I will communicate with Manager Yang in the lobby, and he will try his best to help provide solutions. He is really attentive!
And the housekeeping aunt Ji is also very polite. She told me how to get the cotton swab I wanted, and she will actively help me swipe the card if I forgot to bring the room card!
A very pleasant stay experience
Original TextTranslated by Google
6/10
Response from Property: 親愛的客人,歡迎您的光臨,謝謝您對我們服務的認可。我們將致力於在有限的空間為客人提供恰到好處且精緻的服務,為出門在外的全球旅行者打造便捷,睿智的出行體驗無論走到哪裡,智選假日都是您出門在外的家。我們致力於為每一位顧客傾心打造細緻周到的酒店服務。在這裏,酒店所提供的温馨服務將緩解您來自商務出差奔波忙碌的疲憊與休閑度假的旅途倦怠,為您開啟陽光燦爛的新一天。 期待您能再來,祝您及家人幸福安康。智選假日賓客關懷團隊
Guest User
Preferential Twin Room
Stayed in Jan 2025
Business travellers
41 reviews
5.0/5
Outstanding
Posted on Feb 22, 2025
After exiting the subway, take the 880 bus for two stops. Wang at the check-in desk upgraded our room, and also provided welcome fruit and a rich breakfast. It was really great. It is worth mentioning that there was a little incident at night. The hotel also reminded us in advance that the hot water should be ready before 9:30 pm, but it came before that time. The maintenance speed is really fast. Other hotels solve the problem after the customer feedbacks, but your hotel solves it while giving feedback, and also apologizes for the inconvenience caused to us, which is very humane.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您細緻地分享您的入住體驗!我們非常開心聽到您對酒店服務和早餐的認可,對於熱水的問題給您帶來的不便,小智也深感抱歉,我們也非常榮幸小智家的同事可以給您及時提供滿意的服務,同時,酒店尤其注重每日早餐,有多種包子,燒麥,蒸餃,雜糧穀物和暖胃粥品。香醇可口的現磨咖啡搭配精緻中式點心,明檔現煮麪條等,選擇性非常的豐富,滿足對早餐高品質的要求。期盼您能再次蒞臨,祝您旅途愉快!智選假日賓客關懷團隊
Laoliu-amani
Special Queen Room
Stayed in Jan 2025
Business travellers
125 reviews
5.0/5
Outstanding
Posted on Mar 1, 2025
It takes about 29 minutes to take a taxi from the subway. There is no subway nearby, which is very inconvenient. The front lobby is very small and the room is a special shape, which is very awkward, but I am used to it on holidays and have a good rest.
Original TextTranslated by Google
Response from Property: 尊敬的顧客,感謝您入住上海虹橋國家會展中心智選假日酒店,也十分感謝百忙之中為我們寫下的評論,酒店交通便捷。酒店周邊餐飲、娛樂、醫院眾多,兼具自然風光和人文底藴,可以輕鬆駕車前往諸翟公園、上海蟠龍天地、南翔古鎮、上海動物園等景點。我們的客房面積雖然不及奢華的寬敞,但佈置温馨,應有的配套一應俱全,貼心配置的睡床、智能設計的淋浴系統、精智的電子設備,還有全覆蓋的高速網絡等,恰到好處地滿足簡捷高效、舒適省心的入住需求哦。期待您的下次光臨,祝您旅途愉快。智選假日賓客關懷團隊
Feifeidepangdarongrong
1 King Standard
Stayed in Jan 2025
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Feb 16, 2025
Although the hotel is not expensive, the service quality is still worthy of recognition, especially a man named Xiao Liu, who is considerate and will ask if you are satisfied with the various services. The breakfast is also rich and delicious, and additional free parking spaces are provided.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and sharing your stay experience. From early morning to sunset, we work hard without relaxing, and your affirmation is like the bright starry sky, illuminating our way forward without stopping. We have always been adhering to the concept of "guests first, service first", and are committed to creating home-like warmth and comfort for every guest. From the moment you step into the hotel lobby, we hope to make you feel meticulous care and attention. The healthy and delicious Holiday Inn Express breakfast is the brand feature of Xiaozhijia. The dishes are a combination of Chinese and Western styles, with balanced nutrition and ample supply time, which injects full vitality into the new day. We sincerely look forward to your visit again, and wish you a pleasant journey and a happy family! Holiday Inn Express Guest Care Team
Reo
Special Queen Room
Stayed in Jan 2025
Couples
1 reviews
5.0/5
Outstanding
Posted on Feb 13, 2025
The hotel front desk Xiao Li provided very good service and was very professional. He took the initiative to call to register the license plate. When checking in, he also upgraded the room for free. The room was spacious, clean and sanitary. The hotel environment was elegant and the location was convenient. It was very close to Hongqiao Airport, the high-speed railway station and the National Convention and Exhibition Center. It was very convenient and well received. However, it was a bit difficult to get into the water. Remember to do it all hahaha
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,很開心能夠得到您的滿意好評並熱心分享您的感受!我們非常明白對於出門在外的旅者來説,其實有時候感動並不是來自於突如其來的驚喜和浪漫,而是源於生活中無微不至的照顧與關懷,願小智的用心能夠令您收穫一份安心。客房內配有高速Wi-Fi連接、迷你冰箱,床頭插座等便利設施一應俱全,晨起更有豐盛的中西式自助早餐為您開啟滿分活力。誠摯期盼您再次到來,祝您生活愉快!智選假日賓客關懷團隊
Guest User
Preferential Twin Room
Stayed in Jan 2025
Other
4 reviews
5.0/5
Outstanding
Posted on Feb 12, 2025
I highly recommend you stay here!!! The quilt is very clean! Unlike the quilt in a hotel next door, which is covered with dust! Alina at the front desk provided great service and would communicate with us in time if there were any problems. The location is also very convenient!! The breakfast in the hotel is also very good!! There is also a robot to deliver the food! It is really super convenient!!
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,很開心能夠得到您的滿意好評並熱心分享您的感受!我們非常明白對於出門在外的旅者來説,其實有時候感動並不是來自於突如其來的驚喜和浪漫,而是源於生活中無微不至的照顧與關懷,願小智的用心能夠令您收穫一份安心。客房內配有高速Wi-Fi連接、迷你冰箱,床頭插座等便利設施一應俱全,晨起更有豐盛的中西式自助早餐為您開啟滿分活力。誠摯期盼您再次到來,祝您生活愉快!智選假日賓客關懷團隊
Anonymous User
Preferential Twin Room
Stayed in Jan 2025
Business travellers
12 reviews
5.0/5
Outstanding
Posted on Feb 11, 2025
The front desk receptionist, Xiao Wang, was very good, proactive, enthusiastic, and upgraded the room type for free. The room layout is reasonable, clean and hygienic, no odor, the bedding is very comfortable, and the shower is fast. The breakfast is good, with many varieties and good taste. There are also restaurants and hotels around. The environment is quite good and very quiet. It is very close to the National Convention and Exhibition Center, very convenient
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing our hotel. The hotel is located at No. 88 Lianyou Road, Minhang District, Shanghai. It is located in the Hongqiao hub area and adjacent to the National Exhibition and Convention Center (Shanghai). It is your preferred resting place for exhibition activities. From the hotel, it takes only about 8 minutes to drive to the National Exhibition and Convention Center (Shanghai), and it takes only about 10 minutes to drive to Panlong Tiandi. It is within walking distance to Costco, the Medical Center and the West Campus of Huashan Hospital, which takes about 8 minutes to walk. Comfortable guest rooms, high-speed wireless rooms are equipped with Internet, high-quality warm bedding, soft and hard pillows, flexible multifunctional furniture, and dry and wet separated bathrooms further enhance your stay experience. In terms of hygiene, we strictly follow high standards of cleaning and disinfection procedures to ensure that every room is clean and tidy, creating a healthy and hygienic accommodation environment for you. I sincerely look forward to meeting you again here in the future and wish you all the best. Holiday Inn Express Guest Care Team