Best Western Plus Hotel am Schlossberg Reviews

Very good 4 Star Hotel, good room, spacy, DARK, Clean, bath OK, but Not Hügel Pool too cold. Brrr. No wellness feeling Trains, Riverside and Kaufland very near.

There was an issue with being charged again when making a payment, but chat customer service was able to help. It seemed like a procedural mistake on the part of the hotel. There was also a supermarket next door, so it was very convenient.

Good value for money, right next to the outlet

Not satisfied at all. Specializes in cheating Chinese people. I booked a family double room and was given a business room. The price difference will not be refunded.

It's a business hotel, very German. The bathroom is pitifully small.

Arrival and check-in was very friendly and accommodating. We had registered a late arrival by phone, but it wouldn't have been necessary. Everything worked out perfectly. The underground car park was practical and had parking bays that were not too small as we have experienced several times. Unfortunately we didn't have time to visit the wellness department because our stay was very tight. We also skipped breakfast because an hour more of restful sleep was a better solution for us. (There was plenty of coffee later...) The cleanliness of the room was perfect, and the beds (mattresses) weren't worn out, but were really hard and very comfortable. All in all a great price-performance ratio. Very happy again, a recommendation for Nürtingen.

A very strange hotel, large but old and with not the friendliest staff. Upon check-in, we requested a quiet room so we could get a good night's sleep, to which the hotel manager responded that we should have booked a business class room for that. We found this incredibly rude and unprofessional, but decided not to react. The rooms are not bad, although the air conditioning did not cool the air at all, so we had to sleep with the window open. The equipment in the hotel is extremely outdated; the hairdryer is at least 10 years old, works for only a minute before overheating, and it is impossible to dry your hair. There is a restaurant in the hotel, but it looked unappealing. There was no open bar. We booked this hotel specifically to use the pool and relax after a long journey, but it was also under renovation. Overall, I do not recommend this place.

Convenient location, clean rooms, delicious breakfast, very polite personnel, has a nice bar and a restaurant. My only tiny problem was poor internet connection in my room. Definitely the best in town.

This hotel has excellent staff and service. Very comfortable beds and large spacious rooms. Breakfast is extensive and everything you expect plus a little more. My several stays here exceed typical expectations. In addition this hotel is close to some great restaurants as well as convenient grocer and drug stores. There is ample parking and only a short leisurely walk from the train or bus stations. This hotel is a delight right down to the Coy fish pond in the lobby.

Very enjoyable stay at a central location within short walking distance of market square and old town center. Extremely clean room and amenities. The breakfast buffet left nothing out, great coffee, fresh juice, fresh bread, everything from jam to smoked salmon to top it off ( dont want to leave out the variety of fruit). The service staff was exceptional.

great place but difficult to find if you are walking down the Europastrasse from Railway station. No signs on build on this side. If staying here in autumn and winter beware as most hotels inside temperature is not very comfortable

Our stay was great. Unfortunately the wellness area (indoor pool) was closed for renovation. But that didn't spoil our stay. We would love to come back.

Very nice reception and quick check-in. The staff at breakfast were very accommodating and friendly. The fish tank at reception is also nice to look at. It immediately exudes a sense of calm and relaxation.

When I opened the room (No. 324) I was hit by a terrible smell of drains. Furthermore, the drain in the shower was blocked. I reported this to reception. Maintenance was supposed to solve the problem. The solution was as follows: The drain in the shower was still blocked. The solution to the smell was to close the plug in the drain. Furthermore, the person from maintenance had eaten the Haribo packets from my room and simply left the empty packets on the desk. This is not what I imagined a solution to be and also not what I expected from a hotel in the Best Western PLUS league.