Floor 5, Impression City Plaza, No. 18 Xinyuan Road, Yinzhou District, Ningbo, Zhejiang, ChinaView Hotel Details
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Yousu Hotel (Ningbo Incity Mall) Guest Reviews
4.8/5
Excellent
1102 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1102)
Positive reviews(1082)
Reviews with photos/video(228)
Friendly front desk staff(118)
Easy to get around(79)
Large rooms(63)
Convenient for shopping(63)
Close to metro(21)
Excellent afternoon tea(16)
Stayed multiple times(10)
Good views(6)
Negative reviews(20)
Merivynn
Memory Deluxe Panorama Suite (Tv, French Window, Bathtub)
Stayed in Oct 2024
Family
16 reviews
5.0/5
Outstanding
Posted on Dec 6, 2024
A nice homely hotel right above a popular shopping mall. Service was friendly and rooms were big and well maintained.
Response from Property: 非常感謝您對我們的肯定和支持,您的滿意是我們最大的幸福。小優期待您再次回家!
JoyLiu123
Business Queen Room
Stayed in Jun 2024
Other
9 reviews
0.5/5
Posted on Jul 30, 2024
Don't stay at this hotel. If you leave something behind, it will disappear. After checking out, you said you couldn't find your headphones and clothes. It's really strange. I have never encountered such poor service attitude.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience this check-in has brought to you. We have investigated and dealt with the problem you reported as soon as possible and found it for you. We are committed to serving everyone. We provide guests with enthusiastic, thoughtful, professional and efficient services, and wish you a happy life.
Guest User
Featured Memory Smart Panorama Room (French Window)
Stayed in Mar 2024
Couples
3 reviews
2.7/5
Posted on Apr 29, 2024
I don't understand the hotel decoration. It should be out of business for decoration. It is buzzing while sleeping. I have never seen it before. The sound insulation is still very poor.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience this stay has brought to you. The hotel is located in the Impression City shopping mall and will be renovated by merchants. We have strengthened communication and coordination with the decoration business to try to control the decoration time and noise to provide the best service for our guests. We provide a good accommodation environment and look forward to your visit again.
Guest User
Deluxe Queen Room
Stayed in Sep 2023
Other
5 reviews
2.2/5
Posted on Nov 11, 2023
Poor hygiene. There is hair on the bedside table. Hair on the private parts of the bath towel.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry to bring you a bad experience. Xiaoyou deeply apologizes. I hope you can give Xiaoyou a chance. Xiaoyou will definitely continue to work hard to provide you with better services.
Guest User
Stayed in Mar 2023
Business travellers
5 reviews
1.7/5
Posted on Apr 21, 2023
The location of the hotel is good. It is in the annex building of Impression City. The bedding is also okay. After all, it has been opened for many years. It is normal to be a little aging. However, the price of more than 300 yuan does not include dine-in breakfast. This instantly reduces all the good impressions of the hotel. I was very annoyed when I was woken up by mosquito bites in the middle of the night. If there is no dine-in breakfast, it is best to mark it clearly on the platform so as not to be misunderstood. After all, there are so many hotels in the surrounding area that focus on detailed service rather than asking for positive reviews afterwards!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your suggestions and comments! The hotel's breakfast adopts a meal delivery mode, and the meal delivery time is from 7 a.m. to 11 noon. There are two set meals, Chinese and Western, available every day. The variety is rich and different every day. Everything is freshly made in the kitchen, such as handmade meat buns, rice balls with meat floss, avocado sausage bagels, chicken cheeseburgers, etc. I hope you will try again if you have the opportunity. Regarding the mosquito problem, we have already checked it out and turned on the mosquito repellent liquid in advance. Thank you again for your valuable suggestions! We will continue to work hard~
AxinJuky
Featured Memory Smart Panorama Room (French Window)
Stayed in Nov 2023
Family
11 reviews
2.7/5
Posted on Dec 30, 2023
Hygiene continues to be strengthened
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry to bring you a bad experience. Xiaoyou deeply apologizes. I hope you can give Xiaoyou a chance. Xiaoyou will definitely continue to work hard to provide you with better services.
Guest User
Business Queen Room
Stayed in Jun 2022
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 27, 2022
The front desk is connected to the Impression City on the fifth floor and the transportation is convenient. Downstairs, you can shop and eat everything. There is a beer bar and a hair salon in the lobby on the fifth floor, as well as a smart robot to deliver food. The room is clean and tidy, and there is an atrium on the floor. Book bar, the lady at the front desk gave my child a towel dog gift when I checked out. The service at the front desk is really good. A hotel with high cost performance will come to this hotel next time.
Original TextTranslated by Google
6/7
Response from Property: Thank you for your five-star praise for Xiaoyou. Xiaoyou has an excellent geographical location and has everything to eat, drink and play downstairs, so that you can travel without worry. I look forward to your coming again and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in May 2022
Family
1 reviews
5.0/5
Outstanding
Posted on Jun 26, 2022
It is very convenient to bring children to stay in Yousu Hotel. There is a robot to deliver food to the room. The dirty clothes worn by children can be washed and dried in the laundry room, and a small bag of laundry detergent is also provided! The Kids Zone is a place where children can have fun! The room is large and clean, the bedding is comfortable, and the front desk service is warm! hehe, like it!
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise for Xiaoyou. Xiaoyou has an excellent geographical location and has everything to eat, drink and play downstairs, so that you can travel without worry. I look forward to your coming again and wish you a pleasant journey!
Anonymous User
Business Queen Room
Stayed in May 2023
Other
2 reviews
1.0/5
Posted on Jun 13, 2023
Service: Very poor! ! ! !
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing Yousu. I don’t know what Xiaoyou did wrong and did not meet your expectations. You can contact Xiaoyou as soon as possible to explain the situation. Xiaoyou will do its best to help you solve it. We look forward to your call. oh