Mercure Hotel

Mercure Hotel Reviews

Mercure Hotel

No.199 Tianyuan West Road, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
Mercure Hotel
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Mercure Hotel Guest Reviews

4.8/5
Excellent
2420 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2420)
Positive reviews(2392)
Reviews with photos/video(535)
Friendly front desk staff(331)
Delicious breakfast(181)
Many amenities(153)
Secluded lake view(97)
Perfect for business trips(91)
Great swimming pool(71)
Close to airport(16)
Clean pool(11)
Negative reviews(28)
Anonymous User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jul 2024
Couples
15 reviews
4.7/5
Amazing
Posted on Aug 26, 2024
Location is amazing, but we, as foreigners, expected a little bit more of the breakfast of an 5* International Hotel.
Response from Property: Dear guest: Hello! Thank you for choosing Mercure South Station! When traveling, what you want is comfort, intimacy, and warmth. How can we not try our best to meet your wishes, because this is also our wish. We hope that everyone who comes here is happy!
JetSetWorldGirl
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2023
Solo travellers
5 reviews
4.2/5
Very Good
Posted on Oct 20, 2023
The overall stay was good. Most of the staff is friendly and welcoming. Some could use some training in customer service. The biggest issues for me were that they obviously never mop the floors and they turned off the air conditioning using the excuse that guests will get sick and so many guests were so hot and uncomfortable at night.
Response from Property: Dear guest, thank you very much for staying at the Mercure Nanjing South Station Hotel. We strive to give every family member who comes to the hotel a comfortable and pleasant stay experience. If we fail to meet your expectations, we are deeply sorry. We will immediately start making rectifications based on your feedback. The hotel leadership and management also attach great importance to it. After receiving your feedback, we will immediately communicate with various departments to make rectifications. Xiaomei hopes that you will stay again and give us a chance to make improvements. , giving you a brand new stay experience, looking forward to your visit again, and wishing you and your family a happy life!
Łukasz
Superior Room (2 Beds)
Stayed in Feb 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Mar 15, 2024
It is very good hotel but the service dont speak english very well
Response from Property: Thank you for your tolerance and understanding, we will work hard to make progress, looking forward to your next visit
fx2312
Superior Room (2 Beds)
Stayed in Oct 2024
Business travellers
9 reviews
4.7/5
Amazing
Posted on Nov 4, 2024
very good
Response from Property: 感謝客官大人的好評,您能滿意真是太好了呢,滿意只是起點,驚喜和感動才是小美的終極目標哦,歡迎您常來^_^,南京南站美居會給您帶來更多的意想不到哦!
Max Judge
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Oct 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
Great
Response from Property: 尊敬的客人您好,感謝您選擇入住南京南站美居酒店,感謝您抽出時間給小美一個五星好評,小美開心的不要不要的。您在入住的一切我們都是尤為關心的,關懷,體貼,照顧,温暖 是小美送給客人最真誠的禮物,也期待您的下次光臨哦~~
Tutouaichitutou
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
GOOD!
Response from Property: 謝謝您的點評,在小美的眼裡,我們所做的一切都衹為了您能有一個舒適而又安心的環境,您的一個微笑或是一個點頭,就是對我們的肯定,就是我們的幸福所在,小美一定會爭取進步,南京南站美居酒店期待您的再次光臨哦!
Junjun
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jun 2024
Family
19 reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
good。
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,我們一貫保持熱情真摯地為客人服務。酒店在南站附近,附近有百家湖商圈,法式、浪漫、優雅的住宿空間是我們美居致力為您打造的生活方式,我們很期待您經常來看看,等您回家哦
Guest User
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travellers
8 reviews
5.0/5
Outstanding
Posted on Jan 8, 2025
The hotel service is very good. Pangpang Fengfeng is very considerate. The front desk helped to upgrade the room. The room is large and has a lake view. It is very comfortable to stay in. The breakfast is also very rich. Travel is very convenient. I will choose to stay here next time!
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6/9
Response from Property: Thank you for your praise, it's great that you are satisfied. Satisfaction is just the starting point, surprise and touching are Xiaomei's ultimate goal. You are welcome to come often ^_^, Mercure Nanjing South Station will bring you more surprises!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Jan 5, 2025
The hotel is clean, the front desk service is good, and the breakfast is rich. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise, it's great that you are satisfied. Satisfaction is just the starting point, surprise and touching are Xiaomei's ultimate goal. You are welcome to come often ^_^, Mercure Nanjing South Station will bring you more surprises!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travellers
10 reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
The hotel service is excellent. The front desk is warm and thoughtful. The room is clean and tidy, the facilities are complete, the bedding is soft and comfortable, and the breakfast is rich and delicious. The location is excellent and convenient for travel. It is very comfortable to stay here. I will choose this hotel next time. I highly recommend it!
Original TextTranslated by Google
Response from Property: Thank you for your praise, it's great that you are satisfied. Satisfaction is just the starting point, surprise and touching are Xiaomei's ultimate goal. You are welcome to come often ^_^, Mercure Nanjing South Station will bring you more surprises!
keungts
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Nov 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 27, 2024
I stayed in this hotel on a business trip and had a great experience! The front desk staff was warm and considerate, and the check-in and check-out were efficient. The room was clean and bright, the bedding was soft and comfortable, and I slept well until dawn. The supporting facilities were complete and there was plenty of hot water. The hotel also provides free breakfast, which tasted delicious. I will choose this place again next time I come!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at South Station Mercure. The ancients said, "A mountain is not famous for its height, but for the immortals; a river is not magical for its depth." Xiaomei believes that a home is not happy only for its size, but for its love. I hope that our warm service will make you fall in love with us. Wish you well!
Guest User
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Nov 2024
Business travellers
14 reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
The front desk staff Fanfan and Yuanyuan are very friendly and gave apples on Christmas Eve. We will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for taking the time out of your busy schedule to support Xiaomei. I am very grateful to receive your praise. The store is an 8-minute drive from Nanjing South Railway Station and a 20-minute drive from Lukou Airport. It is very convenient and fast. I am happy to meet you. I wish every guest peace and happiness. We sincerely provide the best service to every guest. Our Mercure Nanjing South Railway Station Hotel has precipitated French elegance and used the charm of the five senses to integrate French style into every detail of the hotel. I look forward to your next experience~
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Nov 2024
Couples
12 reviews
5.0/5
Outstanding
Posted on Dec 15, 2024
The hotel is in a great location and convenient for travel. The room is clean and elegant, and the bedding is comfortable. The staff is warm and considerate, and they are responsive. The food is rich and delicious, and the breakfast is varied. The facilities are complete. Highly recommended! Like Fanfan Pangpang
Original TextTranslated by Google
Response from Property: We are very happy to see your comments. We are honored to receive your evaluation of our service. We always serve our guests with enthusiasm and sincerity. The hotel is near the South Station and the Baijia Lake business district. The French, romantic and elegant accommodation space is the lifestyle that we at Mercure are committed to creating for you. We look forward to your frequent visits and waiting for you to come home.
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Oct 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
Facilities: Complete and stable Hygiene: Clean and sanitary, feel at ease living there Environment: Good, I like it, very clean, quiet and comfortable. Service: Very good, luggage storage, I lost something and they helped me solve the problem in time.
Original TextTranslated by Google
Response from Property: When I meet you, I always want to give you the best gift, so Xiaomei puts smiles and enthusiasm on her face, sprinkles French romance in the lobby leisure area, carves relaxation and freshness in the corridor, and puts comfort and art in the room. Mercure Nanjing South Station will present you with a better stay atmosphere. Thank you for your choice. Mercure Nanjing South Station is looking forward to your visit again!
Guest User
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Oct 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Nov 22, 2024
Walking into the room makes you feel comfortable and the service is good. The laundry room is on the fifth floor. I threw my clothes in and a staff member helped me dry them and sent them to the room. There was a staff member at the front desk named Yuanyuan Mia, who was very enthusiastic 😇
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Mercure South Station! When traveling, what you want is comfort, intimacy, and warmth. How can we not try our best to meet your wishes, because this is also our wish. We hope that everyone who comes here is happy!