Aston Nagoya City Hotel Reviews

Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel’s location convenient and enjoyed the variety of eateries nearby. It's also wonderful to know that our team made a positive impression with their professionalism, helpfulness, and informative service. Your kind words are greatly appreciated and will be shared with the entire team.We sincerely apologize for the cleanliness issues you encountered during your stay, specifically the food stain on the table and the missing toilet glass door. This does not meet our usual high standards, and we will address these concerns immediately with our housekeeping team to ensure such incidents do not occur in the future. Your feedback is invaluable as it helps us to continuously improve our services.We are pleased to hear that, despite these inconveniences, you still plan to return to our hotel. We look forward to welcoming you back and providing an even better experience next time.Thank you once again for your feedback.Warm regards,Budi Iman Santoso - Operational Manager

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you highly recommend our hotel and that you found our location convenient and our rooms clean. We are also pleased to know that our housekeeping staff made a positive impression on you with their friendliness.However, we are truly sorry to learn about the issues you experienced during your stay. We apologize for the oversight in handling your request for room cleaning and pressing services. This does not reflect the level of service we strive to provide, and we will be reviewing our procedures to ensure such incidents do not happen in the future.We also regret that the towels in your room were not up to our usual standards. Please rest assured that this matter will be addressed immediately, as the quality and cleanliness of our amenities are of utmost importance to us.Your feedback is invaluable in helping us improve our services, and we sincerely hope that you will give us another opportunity to serve you better in the future.Thank you once again for your stay.Warm Regards,Agatha Mawar - Cluster Director of Sales

Response from Property: Dear GuestThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel

Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Regards, Harry Purnawirawan - Operational Manager

Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Regards, Harry Purnawirawan - Operational Manager

Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience.Regards, Harry Purnawirawan - Operational Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the variety and taste of our breakfast selection! It’s always a pleasure to know that our guests have a great start to their day with our offerings.We appreciate your feedback regarding the dining area’s space and the layout of the room. We understand how important comfort is, and we will look into ways to improve the breakfast area to make it more spacious and less crowded. We will also take your comments about the room layout into consideration as we continuously work on enhancing our guest experience.It's great to hear that you found our location convenient, with plenty of food options and a nearby convenience store. We're also pleased that our friendly staff contributed positively to your stay.Thank you for choosing to stay with us, and we are delighted that you plan to return, especially for our breakfast. We look forward to welcoming you back soon!Warm regards,Budi Iman Santoso - Operational Manager

Response from Property: Dear Valued Guest,Thank you for your feedback! We are delighted to hear that you enjoyed your stay at our new hotel and found our location convenient with easy access to nearby restaurants.We’re also pleased that you found our pricing reasonable. Our goal is to offer great value while providing a comfortable and modern stay for our guests.If you have any further suggestions or need assistance with anything else, please do not hesitate to let us know. We look forward to the opportunity to welcome you back in the future.Thank you once again for staying with us.Warm Regards,Agatha Mawar - Cluster Director of Sales

Response from Property: Dear Guoqing,Thank you for taking the time to review your stay with us. We’re delighted that you enjoyed the surroundings and our service, both of which we strive to excel in. Your feedback regarding the amenities and cleanliness is valuable, and we will be addressing these areas to enhance our guests’ experience. We hope to welcome you back soon for an even more enjoyable stay.Best regards,Fandy AltaDuty Manager

Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel

Response from Property: Dear Syxx,Thank you for choosing to stay with us again and for sharing your feedback. We're glad to hear that you found the location convenient and appreciated our efforts to celebrate your birthday with a cake and towel decorations.We sincerely apologize for the issues you encountered during your stay, including the sewage smell and the missing shower room door. We also regret the cleanliness oversight with the pillow stains. Please be assured that we take your comments seriously and will address these concerns with our housekeeping and maintenance teams to prevent future occurrences.Your satisfaction is important to us, and we are committed to providing a comfortable and pleasant stay for all our guests. We hope to have the opportunity to welcome you back and provide an improved experience. Thank you for bringing these matters to our attention.Best Regards,Fandy AltaDuty Manager

Response from Property: Dear Rain,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel

Response from Property: Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We appreciate your ratings and comments, as they help us to continually improve our services. We are pleased to see that you rated our surroundings and service positively. Our team strives to provide a welcoming environment and excellent service to all our guests. Your feedback is invaluable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience.Regards, Harry Purnawirawan - Operational Manager