Hotels in Kensington, London

Hotel Review: Ideal for Short Stays, But Needs Improvement for Longer Visits Overall Rating: 7 / 10 We stayed at this hotel for 8 nights, which gave us a comprehensive look at the overall service and facilities. While there were several positive aspects to our stay, a few operational and communication issues prevented it from being a seamless experience. Check-in & Service Communication Prior to our arrival, I had explicitly notified the hotel about our late check-in and requested that our room be prepared in advance—specifically asking for the sofa bed to be opened and made up as a third bed. However, when we arrived at midnight, the receptionist was completely unaware of these requests. The room was not ready, and there wasn't even a pillow for the third bed. We managed for the first night, and after reminding the staff again on the second day, the pillows were finally provided. Unfortunately, having to remind the staff multiple times for basic requests was a recurring theme throughout our stay. Housekeeping Issues Housekeeping was another area where professionalism was lacking. On the 3rd or 4th day, we asked a member of the cleaning staff to clean our room, but due to a language barrier (the staff member spoke no English), communication was quite difficult. When we returned that evening, the room had not been cleaned at all. The next day, we spoke to someone who appeared to be a housekeeping supervisor and gave our room number again. Disappointingly, the room was skipped a second time. It wasn't until the evening of our 6th day that Matina at the front desk stepped in and helped us resolve the issue immediately. We truly appreciated her assistance, but waiting until day 6 for proper room service was frustrating for an 8-night stay. Breakfast Breakfast started off fine, but because we stayed for a long duration, the lack of variety became very noticeable as the same items were served every day. The eggs were particularly disappointing: the boiled eggs were heavily overcooked and inedible, and the scrambled eggs were poor. Other items were fine, but it lacks variation for long-term guests. Room & Amenities The room itself was very nice and spacious enough for three adults to settle in comfortably. The only downside inside the room was the lack of wardrobe/closet space and no designated area or rack for suitcases. Location & Neighborhood The location is excellent. There is a bus stop right in front of the hotel with direct links to many key spots. Earl's Court Station is a pleasant 10-minute walk away, and having a large Tesco supermarket right next to the hotel was a major advantage. The neighborhood felt safe and charming. Final Verdict If you are planning a long stay, be prepared to encounter some service and housekeeping friction. However, for a short visit of 3 to 4 days, it is a very solid and convenient option.

The hotel's lobby and restaurant areas are absolutely stunning, really embodying that London designer hotel vibe. The location is super convenient too, just a short walk to the subway station. The room was also much bigger than I expected. Overall, I'm very satisfied!

I initially booked a family room, but it was located in the old building, right on a main road, and the traffic noise was unbearable. I was given a 2nd-floor room, so I requested a change. They ended up giving me a 'Deluxe King Room' in the new building. Although it had one less small bed, the decor was much more modern, and the double-paned windows made it very quiet, which significantly improved my experience. The hotel's service was meticulous and thoughtful, and the breakfast offered a good variety and quality. There are many bus stops right outside, and a supermarket nearby, though it's about a 15-minute walk to the metro station. Overall, it offers great value for money. I look forward to the hotel's complete renovation. If you're staying here, I recommend choosing one of the newly renovated rooms.

The room and service were quite good, and we were comfortable during our stay. The bathroom is in need of improvement; the vanity was broken and unusable, and the tiles were cracked. The window was also in poor condition. Furthermore, we could hear the people in the other room from the bathroom.

Opposite the hotel is the Holland Park subway station, which is super convenient to go to central London. The hotel is located next to Notting Hill and blends with the surrounding family homes. Looks elegant The hotel is small in size but the internal environment is good. I live in Room 5 and open the window to see the scenery on the street. This floor was lived by two people at the time, and the public bathroom was relatively clean. Overall, the experience is good, it is recommended that friends who have a limited budget or do not pursue a full service hotel come to stay.

Our stay at The Bentley was wonderful. The Harrington Suite was lovely and the staff were all very accommodating. Would definitely stay again. 10/10. 

The environment is cleaner than I thought, and it's about a 12-minute walk from the train station. If you don't have a high budget, this is a good choice.

We arrived hotel early in the morning, intended to store baggages before starting tour. We were greeted warmly by hotel friendly staffs and our baggages safely kept in the store room. Out of our expectation, we were invited to the kitchen for free breakfast. Location of hotel is near to public transports. We can do simple cooking with microwave oven, toast bread and make drinks in the kitchen. We will stay here again when we come to London next time

Hotel znajduje się w centrum Londynu, więc jest bardzo blisko do różnych zabytków. Poszliśmy pieszo do Muzeum Historii Naturalnej i Muzeum Nauki, gdyż znajdują się w odległości ok. dwóch kilometrów od Chelsea House Hotel. Śniadania były dobre: świeże pieczywo, wędlina, gotowane jajka, dżemy, warzywa, owoce, kawa, herbata, soki i inne.