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Recommended Kyoto Hotels

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5 star

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Business travel

Randor Hotel Kyoto Suites
4.2/560 Reviews

Randor Hotel Kyoto Suites

Kyoto|0.22km from Kamo River
My family and I planned a trip to Osaka and Kyoto. Our original plan was to stay in Kyoto. We reserved a room at the Randor Residential Hotel Kyoto Suites for 3 nights as the reviews were very positive and the rate was exceptional. We reviewed the cancellation policy and understood it as saying the room is refundable provided cancellation occurs 7 days prior to arrival. Soon after booking the room, our family decided it would be best to stay in Osaka as opposed to Kyoto. We cancelled the room at the Randor. This was 8 days prior to our planned arrival, however, I noticed that I was not refunded for the stay. I called customer service at the third party site from which we booked (I was unable to find a direct website for the hotel) as it is their policy they should communicate directly with the hotel. They contacted the hotel and were told their policy was that the cancellation must occur ”7 days prior to the day prior to arrival” and that they would not refund the money as a result. I felt this wording was odd as I have stayed at hotels all of the world and know that cancellation policies typically do not reference ”the day prior to the day prior to arrival”, however, recognized that perhaps I had misunderstood. I instead requested to have the room back since we were still making the trip, had not yet reserved another hotel, and my money would not be refunded. I was told that there were no other rooms available. I viewed my travel dates on multiple websites and saw that there were many other rooms available at this hotel. If the hotel did not plan to refund me, and there were still rooms available on my travel dates, I was unclear as to why I could not be given an available room. The hotel said they would need to speak with their manager and that he would return the following day. I followed up on this concern daily, however, everyday that we called (during normal business hours in Japan) the manager was not available to discuss this concern. To add insult to injury, the website now said that the cancellation policy was that cancellations should occur ”3 days prior to the day of arrival” and the policy continued to change with each day. We ended up losing our money and having to scramble to find a room at another hotel the day before our trip. I had not booked another room because I have been living in Japan for two years and become accustomed to outstanding customer service. I was not requesting a refund and there were many rooms still available at the hotel, so I was confident that the hotel would make good on my request for ANY room, but it seems this was not the case. I certainly understand policies as I make them routinely at my own job, however, if something is a ”policy” it should not change from day to day. I will be more than happy to speak to a representative from Randor about my experience in hopes of improving customer service for future patrons.

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Breakfast

Chisun Premium Kyoto Kujo
4.6/553 Reviews

Chisun Premium Kyoto Kujo

Kyoto Station Kyoto|0.29km from Kamo River
The hotel management let us down in the last 15 minutes before we left although everything was good before then. We checked out 15 minutes earlier at around 9.45 in the morning and loaded our luggage to our car at the hotel parking space. Just walked away, a man rushed to us and yelled at us without showing his identity: ‘Did you park your car there? You must go now!’ We said that we were the hotel guest and asked who he was. Reluctantly but still not showing his name badge, he said that he was the hotel manager (what a hotel manager!) and insisted we must drive away immediately. Very unset to a hotel guest who was allowed by its staff to park their car the night before to be greeted by a manager like that, right? Going back to the hotel front desk to settle the trouble, the man remained arrogant, did not apologize and just kept saying ‘you CANNOT park the car’ without mentioning why we COULD in fact park our car there overnight. (Why it was permitted by front desk staff? Why was there no sign and no block there? Why no one called to our room and explained if it was a breach of hotel regulation?) When we said as a hotel guest we should still have the right to park the car before checkout time which was 10.00 am, the man seemed not figuring out what our argument was and, most ridiculously, as a hotel manager to greet guests all over the world, he did not know what the words ‘courtesy’ and ‘polite’ mean. Fortunately we just stayed at Chisun Premium Kujo for one night in our 7-day trip in Kyoto. It was a totally different experience when we stayed at 俵屋旅館and Gate Hotel the following days, which was an authentic Kyoto experience to a frequent Kyoto traveller like us. As management in our own company, we reassure that, from Chisun’s experience, training to manager is much more important than to junior staff. Very often it is the management, not frontline staff, who irritates customers and ruins the company’s reputation. We had the man’s business card at last but are not going to show here. Hope the hotel management can train their staff professionally in the future.

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Reviews for Kyoto Hotels

Searching for hotels near Kamo River? Compare room rates and reviews to find your ideal stay.
Rinn Tofukuji Kamogawa
4.7/58 Reviews
It was about 20 minutes walk from Kyoto Station, so it was a long way to go. Google Maps seems to be not good at catching the bus to the hostel, but the bus from Kyoto Station to the vicinity of the hostel did not come often. But the dormitory is very good to think that I want to live again There are stations and bus stops near the dormitory, so the road to the tourist attractions is not far away. Check-in must be done at the main store (?) near Kyoto Station. I didn't know that, so I walked 20 minutes from Kyoto Station to the hostel, and then took the train from the station near the hostel and went back to Kyoto Station. But kindly, when I went back to the dormitory, I took a taxi and I was able to go back to the dormitory very comfortably. The staff were friendly.
Family Inn Kei
4.5/514 Reviews
Full equipment. Quiet neighborhood but not far from station. Parking space for extra charge.
Randor Hotel Kyoto Suites
4.2/560 Reviews
My family and I planned a trip to Osaka and Kyoto. Our original plan was to stay in Kyoto. We reserved a room at the Randor Residential Hotel Kyoto Suites for 3 nights as the reviews were very positive and the rate was exceptional. We reviewed the cancellation policy and understood it as saying the room is refundable provided cancellation occurs 7 days prior to arrival. Soon after booking the room, our family decided it would be best to stay in Osaka as opposed to Kyoto. We cancelled the room at the Randor. This was 8 days prior to our planned arrival, however, I noticed that I was not refunded for the stay. I called customer service at the third party site from which we booked (I was unable to find a direct website for the hotel) as it is their policy they should communicate directly with the hotel. They contacted the hotel and were told their policy was that the cancellation must occur ”7 days prior to the day prior to arrival” and that they would not refund the money as a result. I felt this wording was odd as I have stayed at hotels all of the world and know that cancellation policies typically do not reference ”the day prior to the day prior to arrival”, however, recognized that perhaps I had misunderstood. I instead requested to have the room back since we were still making the trip, had not yet reserved another hotel, and my money would not be refunded. I was told that there were no other rooms available. I viewed my travel dates on multiple websites and saw that there were many other rooms available at this hotel. If the hotel did not plan to refund me, and there were still rooms available on my travel dates, I was unclear as to why I could not be given an available room. The hotel said they would need to speak with their manager and that he would return the following day. I followed up on this concern daily, however, everyday that we called (during normal business hours in Japan) the manager was not available to discuss this concern. To add insult to injury, the website now said that the cancellation policy was that cancellations should occur ”3 days prior to the day of arrival” and the policy continued to change with each day. We ended up losing our money and having to scramble to find a room at another hotel the day before our trip. I had not booked another room because I have been living in Japan for two years and become accustomed to outstanding customer service. I was not requesting a refund and there were many rooms still available at the hotel, so I was confident that the hotel would make good on my request for ANY room, but it seems this was not the case. I certainly understand policies as I make them routinely at my own job, however, if something is a ”policy” it should not change from day to day. I will be more than happy to speak to a representative from Randor about my experience in hopes of improving customer service for future patrons.
Kevin's Place II (Annex)
4.4/53 Reviews
Kyoto Station
We stayed there a couple of nights and we had a great stay. First of all the owner is really open and helpful (he answered to the questions within a couple of hours). We arrived at 10 am and could leave the luggage while cleaning was taking place. The flat is very clean and everything is almost new. Moreover the flat is provided with everything you might need, from electric stove to microwave, from kitchenware to bathfoam, from washing machine to cleaning powder, from kettle to instant coffee. Futons and blankets are really confortable and clean.
Kyoto City Gardens Hotel
3.7/56 Reviews
Kyoto Station
It is within a 10-minute walk from Kujo Station on the Karasuma Subway Line, and there are few restaurants and only a few convenience stores in the area. I felt it was inconvenient because most of the staff were foreigners and it was only one surgery. The room had a nice wood-grained desk and bed area, but the only toiletries were a toothbrush and a razor.There was a musty smell coming from the bathtub, and although I tried using deodorizer to temporarily relieve it, there was black mold on the shower curtain. This would be it. This is a hotel that cannot be recommended.
Chisun Premium Kyoto Kujo
4.6/553 Reviews
Kyoto Station
The hotel management let us down in the last 15 minutes before we left although everything was good before then. We checked out 15 minutes earlier at around 9.45 in the morning and loaded our luggage to our car at the hotel parking space. Just walked away, a man rushed to us and yelled at us without showing his identity: ‘Did you park your car there? You must go now!’ We said that we were the hotel guest and asked who he was. Reluctantly but still not showing his name badge, he said that he was the hotel manager (what a hotel manager!) and insisted we must drive away immediately. Very unset to a hotel guest who was allowed by its staff to park their car the night before to be greeted by a manager like that, right? Going back to the hotel front desk to settle the trouble, the man remained arrogant, did not apologize and just kept saying ‘you CANNOT park the car’ without mentioning why we COULD in fact park our car there overnight. (Why it was permitted by front desk staff? Why was there no sign and no block there? Why no one called to our room and explained if it was a breach of hotel regulation?) When we said as a hotel guest we should still have the right to park the car before checkout time which was 10.00 am, the man seemed not figuring out what our argument was and, most ridiculously, as a hotel manager to greet guests all over the world, he did not know what the words ‘courtesy’ and ‘polite’ mean. Fortunately we just stayed at Chisun Premium Kujo for one night in our 7-day trip in Kyoto. It was a totally different experience when we stayed at 俵屋旅館and Gate Hotel the following days, which was an authentic Kyoto experience to a frequent Kyoto traveller like us. As management in our own company, we reassure that, from Chisun’s experience, training to manager is much more important than to junior staff. Very often it is the management, not frontline staff, who irritates customers and ruins the company’s reputation. We had the man’s business card at last but are not going to show here. Hope the hotel management can train their staff professionally in the future.

Frequently Asked Questions

More about Kyoto

Introduction to Kyoto

As the former imperial capital of Japan, Kyoto effortlessly blends the old with the new. This city in the Kansai region is renowned for its well-preserved temples, stunning gardens, traditional teahouses, and the historic geisha district of Gion.

Tips for Travelling to Kyoto

Travelers usually fly into Kansai International Airport or Osaka Itami Airport before making their way to Kyoto by train or bus. The city has an efficient network of buses and trains, including a subway system.

The official currency is the Japanese Yen (JPY). Credit cards are accepted in many places, but cash is still commonly used. Japanese is the primary language spoken, though English is understood in many tourist areas.

Visa policies vary based on nationality and duration of stay, so it is advisable to check prior to your visit.

Popular Attractions in Kyoto

Kyoto is home to an array of UNESCO World Heritage Sites including Kinkaku-ji (Golden Pavilion), Fushimi Inari Taisha, and Kiyomizu-dera Temple. Wander around the Arashiyama Bamboo Grove, or take a walk through the historic streets of Gion.

Don't forget to visit Nijo Castle and the Philosopher's Path, especially during cherry blossom season.

Weather, Best Time to Visit, and What to Wear

Kyoto experiences four distinct seasons: humid summers, chilly winters, and mild springs and autumns. The city is particularly popular during spring (March to May) and autumn (September to November) when cherry blossoms and autumn leaves transform the landscape.

Given the varied climate, clothing should be season appropriate. Comfortable shoes are essential for temple hopping.

Choosing Your Ideal Hotel in Kyoto

For a luxury stay, consider the Ritz-Carlton Kyoto or the Four Seasons Hotel Kyoto. Budget travelers might opt for Piece Hostel Sanjo, known for its great location and friendly staff.

The M's Inn Higashiyama offers an Instagram-worthy experience with its modern design, while the Kyoto Granbell Hotel is a great option for those seeking proximity to the Gion district.

Why Plan Your Kyoto Trip with Trip.com

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