Atour Properties in Harbin

My stay at Atour was an excellent overall experience. The hotel itself was clean and tidy, and the public areas were simple yet comfortable. The room had great natural light, and the bedding was soft and fluffy, allowing me to unwind and get a really good night's sleep. The bathroom had a good wet/dry separation, plenty of hot water, and quality toiletries. The staff were warm, polite, and efficient with check-in, and they responded quickly to any requests. The breakfast had a rich and tasty variety, offering a balanced meal. The late-night congee service was also a thoughtful touch, perfect for those returning late, with a selection of congee and cold dishes. The room was quiet and peaceful, with good soundproofing, making it a very comfortable stay for a business trip. It offers great value for money and is definitely worth staying at again.

Had very good experience in the hotel for my family trip during their popular season in winter! The staff are very friendly which really impressed me. I ordered some famous yogurt to hotel before arriving the hotel. Without any notifications, the staff helped me to keep in the fridge as they noticed that it’s yogurt inside the box. 👍🏻👍🏻👍🏻I left some kids winter clothes in the room as I dun need them anymore after the trip. The staff also called me to double confirm whether they r unwanted or forgotten. The room is spacious and clean. The breakfast is quite yummy too! Will definitely stay again in my next China trip!

The location is fantastic, right by Central Avenue, a very bustling and lively area with plenty of options for dining, entertainment, and shopping. The hotel is relatively new, but the room door lock was faulty and wouldn't close properly. However, it was fixed immediately after we reported it. The breakfast was quite rich, and for those checking out early, the front desk would prepare packed breakfasts in advance – the service was top-notch. Overall, it was a great stay and I highly recommend it! One thing to note is that the handrail in the elevator seems to be positioned awkwardly. At the corners, it's easy to bump into people, especially hitting your waist if you're not careful. This could definitely be improved.

I always give five-star reviews, but this is the first time I'm writing a negative one! This was also the only disappointing, even infuriating, part of my trip to Harbin. Based on my positive experience at Atour Hotels in Beijing, I decisively booked two nights at the Atour Hotel on Central Street in Harbin. At 3 PM that day, the front desk called to confirm my reservation, and I confirmed I would be staying for two nights. Due to heavy rain, I didn't arrive at the hotel until 6 PM. After checking in, I entered the room and saw two pillars, one of which was right in the middle of the room. This was not mentioned at all during check-in. Because I was in a hurry to take my child out for dinner, I only discussed the room issue with the front desk after we returned. They said they could change my room tomorrow. I asked why such a room wasn't mentioned beforehand, and their explanation was: 'We had no other rooms available.' The next day, I went to the front desk to request a room change. The front desk told me I had to hand in my old room card first before they could make a new one. Their reason was that if they made a new card, the original room would become 'dirty' (meaning ready for cleaning), and they were afraid housekeeping would disturb us. They asked me to confirm that my belongings were packed, then call the front desk. After packing my luggage, I called the front desk, and a robot came to deliver the new room card and collect the old one. At this point, Atour Hotel had thoroughly disappointed me. There are three reasons: First, this type of room, which significantly impacts the living experience, was sold at the normal price of 600-700 per night, and the front desk did not inform me about it at all during check-in. Second, from the first time I raised the room issue until the room change, not a single front desk staff member expressed any apology. The entire communication and room change process felt completely impersonal. Even when I asked why they couldn't give me the new room card first, the front desk seemed impatient. I've had experiences at other hotels where I extended my stay but needed to change rooms. In those cases, they specifically brought the new room card to me and chose the closest available room to make moving my luggage easier. After I settled in, they would then notify housekeeping to service the old room. When traveling with family, packing luggage is a hassle and takes time; no one wants to change accommodations in the middle of their stay unnecessarily! In contrast, Atour Hotel, despite it clearly being their problem and causing me inconvenience, didn't seem to think anything was wrong and simply processed the room change procedurally. Third, in all my years of staying at hotels, the front desk staff I've encountered have always been professional, warm, and attentive. Atour's front desk staff are truly far worse than the housekeeping aunties. If everything is just handled by procedure with no service awareness, they might as well replace everyone with robots – at least robots wouldn't be impatient!

The service was heartwarming throughout our stay. Check-in was quick, and the front desk staff proactively recommended local delicacies and sightseeing routes. Any requests we had were promptly addressed. The room's cleanliness was impeccable; the floors, bathroom, and even the corners were spotless with no strange odors. Atour's signature mattress was perfectly balanced in terms of softness and firmness. The blackout curtains combined with double-paned windows provided excellent soundproofing, completely blocking out the lively street noise, ensuring a good night's sleep even for someone who usually has trouble sleeping in new places. The hotel facilities are excellent. The Zhuju (Bamboo Dwelling)书吧 (book bar) is quiet and perfect for relaxing. The gym is well-equipped for a quick workout after a long journey. The breakfast offers a great mix of Chinese and Western options, including Northeastern specialties, hot congee, and pastries, all tasting delicious. The overall minimalist and refreshing decor felt clean and sophisticated. It's a rare peaceful haven in a bustling city. If you're visiting Harbin, look no further! The service was outstanding! The location is right by Central Street, making for a truly wonderful trip.

The location is absolutely fantastic, super convenient for getting around the Central Street business district. As soon as you walk in, the street noise disappears. The design of Jienye is incredibly stylish, and it's perfect for taking photos. The room hygiene is on point, and the bedding is supremely comfortable. It's very quiet at night, so you can get a good rest after a long day of exploring. The service is attentive and warm, with late-night porridge, a book bar, and self-service laundry – everything you need for a trip. It's distinct from a typical hotel, offering a unique experience. You won't be disappointed choosing this place for your travels. Highly recommend!

I genuinely want to write a detailed, heartfelt review for this hotel because my stay here was absolutely incredible, far exceeding my expectations. It's truly the best overall experience I've had recently, no exaggeration. I wholeheartedly recommend it to anyone traveling, and it's officially on my permanent 'white list' of places to stay. This will be my first choice, always, when I'm in the area. First, let's talk about the overall environment. The hotel's exterior is clean and impressive, and the lobby's decor is stylish and sophisticated, without any hint of cheapness. There were no unpleasant odors upon entering; the subtle fragrance was very pleasant. The overall ambiance is incredibly comfortable, never feeling stifling. Public areas are cleaned regularly throughout the day; the floors, sofas, and lounge areas are spotless. There's no dust accumulation even in the corners, indicating exceptionally thorough cleaning. This immediately made a fantastic first impression. The most important aspect, and the main reason I'm writing such a lengthy positive review, is the front desk service. Whether checking in during the day or late at night, the front desk staff were always smiling, spoke softly and politely, and demonstrated high professionalism. Check-in and check-out were swift, so guests never had to wait long. The procedures were clear and straightforward. They patiently explained the location of the elevators, complimentary bottled water, laundry room, gym, hairdryer, charging cables, and other convenient amenities. They proactively outlined the hotel's facilities and even thoughtfully recommended good local restaurants, transportation routes, and taxi pick-up spots, saving me the trouble of doing my own research. If I had any questions during my stay, a call to the front desk was met with an extremely quick response, a warm and patient attitude, and never a brush-off. They genuinely helped resolve both big and small issues. This attention to detail shows genuine human warmth, not cold, assembly-line service. They truly made me feel at home. Many five-star hotels don't achieve this level of meticulous care and attentiveness; the service standard far surpasses most hotels in the same price range. Next, let's discuss room cleanliness, which is always my top priority when staying anywhere. The room cleaning was exceptionally thorough, not just a superficial wipe-down. All bedding was changed for each guest; the duvet cover and sheets were flat and clean, without any hair or stains. The pillows were soft and fluffy, and the zero-pressure mattress was perfectly balanced – not too soft, not too firm – allowing for quick relaxation. The soundproofing was excellent; I couldn't hear any noise from the hallway, ensuring a peaceful night's sleep. I slept soundly until morning, and all my travel fatigue vanished. The bathroom had excellent wet-dry separation, with a dry floor and no standing water. The mirror was wiped clean with no water marks, and the toilet and shower area were deeply cleaned, with no odors. The toiletries were of good quality, and the hot water was consistent and plentiful, with just the right pressure. Every corner of the room was clean; the windowsill, bedside tables, and inside the drawers were dust-free. The room was well-ventilated, without the stuffy, stale smell common in sealed rooms. The air was fresh, the natural light was ample, and the space was spacious and not cramped, making it perfect for solo business travelers, couples, or friends traveling together. The room amenities were also very complete. The lighting was soft and not harsh. The Wi-Fi speed was stable and smooth, allowing for seamless video streaming and work without any lag. The air conditioning, both cooling and heating, worked effectively, and the temperature control was responsive. Complimentary mineral water was refilled daily, and tissues and other supplies were amply replenished. The housekeeping staff were polite and made sure to clean at times that didn't disturb guests' rest, never knocking haphazardly – they showed great discretion. Any additional requests could be made to the front desk, and they were handled very efficiently. The hotel's location is superb, making travel incredibly convenient. Downstairs, there are supermarkets, convenience stores, and restaurants. Both taking a taxi and walking are easy. It's a quiet oasis amidst the hustle and bustle; the outside is lively, but the hotel interior is peaceful and comfortable – a perfect balance. The hotel also offers free parking and a self-service laundry and drying room, which is incredibly beneficial for long-distance travelers, available 24/7. This truly maximizes value for money. Overall, the value for money is unbeatable. In the same price range, this hotel significantly outperforms others in terms of cleanliness, facilities, service, and environment. There were no hidden costs; everything was clearly priced, making the experience completely reassuring. From check-in to check-out, the entire experience was smooth and pleasant, with no disappointments. The service was warm, the hygiene was guaranteed, the facilities were high quality, and attention was paid to every detail. It's clear that the hotel management is very well-organized, and the entire staff is service-oriented. They don't rely on marketing gimmicks; they genuinely retain guests through quality. I've already recommended this place to all my friends who plan to visit this area. Whenever I come here for business or travel in the future, I will undoubtedly choose this hotel first. I sincerely hope that more people discover such hotels that are dedicated to providing excellent service. It truly deserves a full five stars; it's undeniably a must-stay hotel. You can book it with confidence, absolutely no regrets. I strongly recommend it five stars, full marks!

The fatigue from my travels was greatly alleviated here. The staff's service attitude was truly heartfelt, friendly, and accommodating. They responded to my needs promptly, were meticulous and rigorous in their work, and were understanding of the difficulties of travel, treating everyone with sincerity. The room had excellent soundproofing, providing a very quiet living environment. Their service was warm and thoughtful, patient and inclusive, thorough and meticulous, and enthusiastic yet appropriate, leaving a very positive impression. The soundproofing was great, allowing for a peaceful rest and rejuvenation. The staff's service was kind and detailed, diligent in their duties, and outstandingly excellent, truly commendable.

The front desk service was excellent. They called me in advance to explain the parking situation, and I received complimentary breakfast upon check-in. The room was large, spacious, and very clean. Having two sinks in the bathroom was extremely convenient. The restaurant had a rich variety of dishes, and their special 'da lu mian' (noodles with gravy) was delicious. The lady at the restaurant was especially warm and welcoming. Upon checkout, I received a complimentary souvenir, which included a water cup and a toy. Overall, I had a fantastic experience and will definitely stay here again!

I drank way too much at a business dinner and was so sick when I got back to my room that I ended up throwing up everywhere. I felt awful and thought I’d have to clean it myself. But when I called the front desk, the manager immediately calmed me down and didn’t show any annoyance or disgust. Even more surprisingly, the housekeeping manager, who had already finished her shift and changed, came with cleaning supplies and helped clean everything up thoroughly. They were both so patient and kind throughout, without a single complaint. Afterwards, they thoughtfully adjusted the air conditioning for me and brought some honey water, telling me to get some good rest. I tried to tip them to show my gratitude, but they both refused. The hotel staff's understanding, professionalism, and service completely blew me away. They didn't pass the buck when this unexpected situation arose; instead, they actively jumped in to handle the mess. I will definitely choose this hotel again for my next business trip. Highly recommended!