Anonymous User
February 5, 2025
Environment: The environment is the biggest advantage. You can walk along the lake when you go out. It is a convenient location among the hotels in Xianghu Lake.
Hygiene: There are a few yellow spots on the bathroom towels and a very short hair on the sink, which is harmless. After all, it is a newly opened hotel, so the hygiene is still good.
Service: The experience was very good at first. The front desk took the initiative to help upgrade the room when checking in. I had my period in the morning (my nails didn't get anywhere dirty), so I called the front desk to ask if they had sanitary napkins available. They said no and there was no convenience store or anything like that in the hotel, so they suggested I order takeout. After ordering takeout, I could only leave it at the front desk. I called the front desk to ask for help to deliver it to the room. Due to food safety issues, the takeout could not be delivered to the room. After repeatedly emphasizing that it was not food, I called again after more than ten or twenty minutes. The human-machine reply continued that it could not be delivered due to food safety. Communication was a bit difficult.
The staff at the all-day restaurant were a bit manipulative. I went to the all-day restaurant between 13:30-14:00, sat down and asked if there was any food available at this time. If there was, they would help me get a menu to look at. I waited for about 20 minutes for this question? I asked three times and the replies were always "Are you having afternoon tea? Afternoon tea starts at 14:00" or vague and uncertain. I was told that afternoon tea starts at 2 o'clock. After repeated asking, just tell me if there is anything to eat now. Finally, a set menu for afternoon tea was brought up and I confirmed that lunch was over and there was only a set menu for afternoon tea. In fact, it could be made clear in one sentence and I didn't have to wait and went directly to something else.
The service in the western restaurant is very good.
Regarding the deposit, when I checked out, they said it would be returned in the original payment method, and I just had to hand in the room card. However, it was not automatically refunded until I called the next night to ask. It was refunded quickly after the call. It is a bit troublesome to remember this.
I registered my license plate when I checked in, and the restaurant said it would be ok once it was entered at the front desk, but when I actually drove out, I had to confirm with the front desk again at the parking lot and waited for a while before the barrier was lifted.
In general, there is room for optimization
Facilities: The overall design is very stylish. The sloped corridor leads directly to the room. However, the carpet and the slope make it a bit difficult to carry luggage. They will help deliver it to the room when you check in. There were a few times when parents took their children to play in the corridor, and it was a bit noisy when passing by the door.
The bathroom is separated into dry and wet areas, and has a large round bathtub, a makeup mirror and a dressing table, all of which are nice.
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