Some time ago, I went to Guangzhou to attend the Greater Bay Area Lantern Festival with full expectations. When choosing a hotel, I spent a lot of time thinking about it. After all, a comfortable and caring accommodation environment can make my journey more perfect. After many comparisons, I finally chose Guangzhou Nansha Meihao Lizhi Hotel. Facts have proved that this decision is simply too correct! This stay experience has brought me countless surprises and touches, and I must give a big five-point praise to the hotel's value-added services!
When booking a hotel, I felt the hotel's thoughtfulness. Because I was not familiar with Guangzhou, I called the hotel's reservation number and wanted to ask some questions about transportation and surrounding tours. The staff who answered the phone was very enthusiastic. Not only did they patiently answer all my questions, but they also took the initiative to introduce me to the best transportation route from the airport to the hotel, as well as the distance and travel methods from the hotel to the venue of the Greater Bay Area Lantern Festival. Her voice was gentle and professional, which instantly calmed my originally somewhat uneasy mood. Moreover, she also carefully reminded me that there were many people during the Lantern Festival, and I had to plan ahead and pay attention to safety. At that moment, I was full of good feelings for this hotel.
When we arrived at the hotel, it was evening and the lights were on. The hotel's appearance is magnificent and elegant, giving people a high-end atmosphere. As soon as I got off the car, the doorman came up to me immediately, enthusiastically helped me carry my luggage, and led me into the lobby. The front desk staff had been waiting for a long time. When they saw me, they showed a kind smile on their faces. That smile was like a flower blooming in spring, warm and healing. The check-in process was very fast. The staff was skilled and carefully introduced me to the hotel's various value-added services, such as free afternoon tea, thoughtful pick-up and drop-off services, and exclusive benefits for the Lantern Festival for guests. These value-added services made me look forward to the next stay.
On the first day after checking in, I planned to go to the Greater Bay Area Lantern Festival. Just when I was worrying about how to get to the Lantern Festival venue, the hotel staff took the initiative to find me. They told me that the hotel provides guests with free shuttle buses to and from the Lantern Festival venue, and the shuttle bus schedule is very reasonable, so there is no need to worry about missing the wonderful performances of the Lantern Festival. This is so thoughtful! I got on the comfortable shuttle bus and soon arrived at the Lantern Festival venue. When I got off the bus, the staff also kindly handed me a detailed map of the Lantern Festival and a small snack, which made my visit more convenient and comfortable. At the Lantern Festival, I was immersed in the colorful ocean of lights and enjoyed this visual feast. The hotel's thoughtful service added a lot of fun to my visit.
After returning to the hotel at night, I got another surprise. The hotel prepared free midnight snacks for the guests, with a variety of hot soup noodles, delicious snacks, and fresh fruits. After a busy day, it was really a blessing to be able to enjoy such a warm midnight snack in the hotel. Moreover, the hotel staff will take the initiative to ask about my needs and provide me with thoughtful services. Their enthusiasm and thoughtfulness made me feel the warmth of home.
The next day, when I was resting in the room, I suddenly received a call from the hotel staff. They told me that the hotel provides free laundry services for guests, and if I need them, I can hand over my clothes to them at any time. This is simply a timely help for me who is away from home. I handed the clothes that needed to be washed to the staff, but I didn't expect them to quickly send the washed and ironed clothes back to my room. Looking at the neat and clean clothes, I felt grateful.
On the last day of the hotel, I was going to check out. When the front desk staff checked out for me, they also thoughtfully prepared a small gift for me, which was a beautiful Guangzhou souvenir. She smiled and said to me: ”Thank you for choosing our hotel. I hope this small gift will make you remember the good times in Guangzhou.” Although this small gift is not worth much, it makes me feel the hotel's care and concern for the guests.
This stay experience at Guangzhou Nansha Meihao Lizhi Hotel is really great! Every staff member provided me with meticulous service with their enthusiasm, professionalism and thoughtfulness. Their value-added services not only provide convenience for guests, but also bring warmth and touching to guests. Here, I gained not only a comfortable stay, but also an unforgettable memory. I think that no matter when I come to Guangzhou again in the future, I will choose Guangzhou Nansha Meihao Lizhi Hotel without hesitation. I will also recommend this hotel to everyone around me, so that more people can feel this warmth and touch. I sincerely hope that the hotel can always maintain such service quality and get better and better!
Outstanding
11720 Reviews