To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(61)
Positive reviews(59)
Reviews with photos/video(6)
Awesome rooms(12)
Delicious breakfast(12)
Convenient location(12)
Clean and tidy(11)
Easy to get around(10)
Close to train station(10)
Friendly front desk staff(4)
Negative reviews(2)
Guest User
Business Twin Room
Stayed in Jun 2024
Solo travellers
3 reviews
4.5/5
Great
Posted on Jul 7, 2024
Hotel is right across the central train terminal which is a huge plus if you are traveling with train. Also close to Spar and Bipa at the train station (the only one that opens on Sundays and late on Saturdays).
Rooms are well maintained and very clean. As well as lobby and the restaurant. Receptionist is also really helpful and friendly. Also noticed that many guests are bringing pets along. So im guessing its a pet friendly hotel. Also electric car charging stations are available in front of the lobby. Close to a couple of restaurants and Billa.
Would highly recommend this hotel to travellers who do not like staying right smack in the middle of city center. You can easily take the tram downtown or walk about 20 mins.
Response from Property: Dear guest, Thank you very much for your great review, we are very pleased about it! Best regards, Stefan Willensdorfer General Manager
Ka Fai
Business Twin Room
Stayed in Nov 2024
Travel with friends
4 reviews
3.0/5
Posted on Dec 15, 2024
Room and bed too small and soft, easily fall on the ground, could not sleep at all
Response from Property: Dear guest,
Thank you for your feedback, we are sorry that you did not have a good night's sleep with us....
Kind regards,
Stefan Willensdorfer
General Manager
beetee
Business Room
Stayed in Feb 2024
Couples
10 reviews
4.0/5
Very Good
Posted on Apr 1, 2024
Location is extremely convenient, approx 3-5mins walk from the Graz main station. Good if you have many belongings or luggages
Service was average - hotel staff told us to wait 10mins before she could check us in due to them filming a tiktok video. But it took a total of 30mins wait - I believe that could be improved as it was already 20mins past checkin time
The room was overall clean but the layout of the toilet can be improved. Water could easily leak and flow out of the bathroom even door there's a door
Food was not bad, selection was apt and service staff were quick to clear plates
6/7
Response from Property: Dear guest,
I am pleased to hear that you were satisfied with your stay. It is our goal to make every guest feel comfortable and welcome.
We are sorry about the circumstances regarding the longer check-in... a video shoot was taking place.
We hope to welcome you back soon.
Best regards,
Stefan Willensdorfer
General Manager
Guest User
Business Twin Room
Stayed in Aug 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
Very comfortable room and other installations! Would book rooms in this hotel again during my next visit.
Response from Property: Dear guest,
Thank you very much for your great feedback.
We are pleased that you enjoyed your stay.
See you soon in Graz!
Best regards,
Stefan Willensdorfer
General Manager
Biz Traveler
Business Room
Stayed in Nov 2023
Business travellers
14 reviews
3.0/5
Posted on Dec 21, 2023
- Dirty spots on the floor
- Noisy toilet 24hours
- Heater doesn't work at times, window closed
- Euro 180 if buy over the counter, while it was much lesser when booking through app
Response from Property: Dear guest,
Thank you for your review, please excuse the inconvenience regarding the air conditioning, we have already fixed the problem.
We look forward to welcoming you back soon!
Best regards,
Stefan Willensdorfer
General Manager
Guest User
Superior Room
Stayed in May 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jun 22, 2024
Excellent hotel, close to the city center. Room was rather big and clean. Excellent breakfast with all kind of food
Response from Property: Dear guest,
We would like to thank you very much for your wonderful review of your last stay in our hotel! It is a pleasure for us to read that you liked our hotel and our breakfast so much and that you were able to fully enjoy your stay in Graz.
We would be delighted to see you again!
Best regards,
Stefan Willensdorfer
General Manager
percyw
Business Queen Room
Stayed in May 2024
Solo travellers
37 reviews
5.0/5
Outstanding
Posted on Jul 1, 2024
Coming for the F1 race, it’s good to stay and services are good.
Response from Property: Dear guest,
great that you enjoyed your stay with us. We look forward to welcoming you back soon.
Best regards,
Stefan Willensdorfer
General Manager
Dalston Pung
Business Twin Room
Stayed in Mar 2024
Business travellers
3 reviews
4.5/5
Great
Posted on Apr 21, 2024
Very good!
Response from Property: Dear guest,
Thank you for your positive review after your stay. We are pleased that you enjoyed your stay with us.
Best regards,
Stefan Willensdorfer
General Manager
Guest User
Business Twin Room
Stayed in Dec 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Jan 21, 2025
There is a bus stop at the door of the hotel, which is convenient for transportation. You can also take an Uber directly to the door. The surrounding environment is clean and tidy, and the experience is good. It is relatively quiet and not noisy.
Original TextTranslated by Google
Response from Property: Lieber Gast,vielen Dank für Ihre positive Bewertung nach Ihrem Aufenthalt bei uns. Wir freuen uns, dass Sie eine schöne Zeit bei uns verbrachten!Mit freundlichen Grüßen,Stefan WillensdorferGeneral Manager
Guest User
Business Twin Room
Stayed in Dec 2024
Couples
1 reviews
4.7/5
Amazing
Posted on Jan 13, 2025
Located next to Graz main station. Four tram stops from the center. Good, adequate breakfast.
Original TextTranslated by Google
Response from Property: Lieber Guest User,herzlichen Dank für Ihr tolles Feedback.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Bis bald wieder in Graz!Mit besten Grüßen,Stefan WillensdorferGeneral Manager
luckylin2010
Business Twin Room
Stayed in Apr 2024
Solo travellers
4 reviews
4.5/5
Great
Posted on May 31, 2024
It is just next to the railway station. The window view is the railway track. The window is closed and it doesn't have much impact. It provides simple lunch, but no dinner. Most of the shops on the street are closed on weekends, so it is not easy to find food. The supermarket Spar is only open at the railway station. The front desk service is patient. I asked to change the duck down winter quilt, but the hotel didn't prepare it in advance. It was already the summer of shorts, T-shirts and ice cream. The room is spacious and comfortable.
Original TextTranslated by Google
Response from Property: Sehr geehrter luckylin2010,es freut uns zu hören, dass Sie mit der Lage und Ausstattung unserer Einrichtung zufrieden waren und dass alles reibungslos ablief, auch zu später Stunde. Ihre Zufriedenheit ist uns sehr wichtig und wir streben stets danach, den bestmöglichen Service zu bieten.Wir freuen uns darauf, Sie in Zukunft erneut bei uns begrüßen zu dürfen.Mit besten Grüßen,Stefan WillensdorferGeneral Manager
Guest User
Business Twin Room
Stayed in Oct 2024
Business travellers
36 reviews
5.0/5
Outstanding
Posted on Nov 22, 2024
Very good hotel, clean and sanitary, good location, just near the train station, good breakfast, tidy rooms, I will choose this hotel every time I come to Graz
Original TextTranslated by Google
Response from Property: Lieber Gast,vielen Dank für Ihre sehr freundliche Bewertung. Wir haben uns sehr darüber gefreut und freuen uns, Sie bald wieder bei uns in Graz begrüßen zu dürfen!Mit besten Grüßen,Stefan WillensdorferGeneral Manager
Pirate Jack
Business Twin Room
Stayed in Oct 2024
Business travellers
66 reviews
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel environment is good, very close to the train station, the front desk service is very good, the itinerary changed temporarily, they agreed to cancel one night. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Lieber Gast,vielen Dank für Ihr tolles Feedback nach Ihrem Aufenthalt bei uns. Wir freuen uns sehr, dass Sie eine schöne Zeit bei uns hatten und hoffen auf ein baldiges Wiedersehen!Mit freundlichen Grüßen,Stefan WillensdorferGeneral Manager
Guest User
Business Twin Room
Stayed in Sep 2024
Business travellers
16 reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
Facilities: There is an underground parking lot but it is paid, 20 euros per day.
Hygiene: relatively clean
Environment: The sound insulation is not very good, you can hear the sound of other people's hair dryers and even passing by the door
Service: The service is very good, and the breakfast types are relatively rich
Original TextTranslated by Google
Response from Property: Lieber Gast, wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genießen konnten. Wir versuchen, uns täglich zu verbessern und freuen uns umso mehr wenn uns Gäste nach ihrem Aufenthalt so positiv bewerten.Mit freundlichen Grüßen,Stefan WillensdorferGeneral Manager
Xingtianlong
Business Twin Room
Stayed in Mar 2024
Business travellers
10 reviews
5.0/5
Outstanding
Posted on Apr 13, 2024
The hotel is nice, right next to the train station, and is owned by Huazhu. It is universal for members. The hotel has a kettle and towels, but does not provide slippers and toiletries. The breakfast is rich and overall very good. It is worth staying.
Original TextTranslated by Google
6/7
Response from Property: Dear guest,
We are pleased to hear that you were satisfied with the location and facilities of our facility and that everything went smoothly, even at a late hour. Your satisfaction is very important to us and we always strive to provide the best possible service.
We look forward to welcoming you back in the future.
Best regards,
Stefan Willensdorfer
General Manager